Meltwater’s Release Notes are designed to keep you up-to-date on the latest happenings within the platform. Each monthly breakdown provides a holistic overview of the latest features and functionality released in the platform.

Check out mCommunity to view releases by product or to subscribe and be notified when a new feature is released.

Engage: Tags can now be used as Filters in Measure

Use your saved tags in Measure as filters in dashboards to make it easier than ever to get post-level insights at the campaign level. This update allows you to apply up to 50 post tags at a time. Check out the Measure User Guide to learn more.

Klear: Make Recruit Pages Pop with New Hero Image Settings

Make Recruit landing pages stand out with new hero image settings that allow you to adjust the font colors and/or add a color overlay on your feature image. Previously, there was only one setting, which would apply one color selection to all title sections on a Recruit page. Check out Klear: Custom Landing Pages in Recruit to learn more.

Klear: Send Individual Emails During Discovery

Send individual influencer outreach emails during the Discovery process (from Search Results and Profile pages) instead of through the Campaigns module. Previously, you needed to add an influencer as a member of a campaign to access contact details.

Analyze: Top Entities, Engagement Trend by Source Type

Introducing two new insights now available in Dashboards:

Check out Getting Started with Analyze: Dashboards to learn more. For a full list of insights check out our Dashboards: Insights Catalog.

Engage: Discover Content - Adding Facebook and Pinterest support for User Generated Content (UGC) via Explore in the Engage Asset Library

Discover Content in the Asset Library of Engage allows users to search for and find user-generated content (UGC) via saved Explore searches that can then be used within Publish for content ideation and creation. This update adds UGC support for two new channels: Facebook and Pinterest, to already supported TikTok and Twitter. Check out Explore: How to Use Spike Detection & Analysis to learn more.

Explore/Explore for MI: AI-Powered Plain Language Summaries for Spike Analysis & Detection

AI-powered insights straight from the Mentions Trend widget in Explore, now with AI-powered plain language summary explanations to provide additional context, including the reasons for a spike. Check out Explore: How to Use Spike Detection & Analysis to learn more.

Engage - Publish: New tones and Social Variations for the ChatGPT-powered AI Writing Assistant

We've added 18 new prompts to the ChatGPT-powered AI writing assistant, allowing users to take advantage of the latest advancements in generative AI:

Check out User Guide: Meltwater Engage AI Writing Assistant to learn more.

Klear: Campaign Analytics In Reports

Campaign Report exports now include additional slides highlighting data from the Analytics tab in Measure. Based on the campaign configuration, reports will include new slides for Metrics Over Time (comparing multiple data points), Performance Breakdown across social channels, and Top-Selling Products.

Klear: Daily Email Limits

Outbound emails sent from a customer’s email address integrated with Klear have a threshold of 300 per day. Now, if a customer tries to send more than 300 emails in a day, the remaining emails will go into a queue and will be scheduled for the next available day.

Analyze: Show All Content Powering an Insight and a Filter Update

Now you can expand all the content assigned to an insight, as well as select all when updating your language or location using the Filters feature in your Analyze Dashboard. Learn more about using Analyze here.

Klear: Free Image Library in Recruit

In Recruit’s landing page builder, users can search and use images in Unsplash’s free image library when building or editing their content on a landing page. Learn more about Creating a Landing Page in Recruit here.

Smart Alerts: AI-Powered Summaries on Spike Detection Alerts

Spike Detection alerts have been updated to include an AI-powered summary explanation of the alert. Identifying statistically relevant shifts in news and social media conversation, with added context via plain language summary explanations that include both the cause and reason for a spike. Learn more about how to use Spike Detection and Analysis here.

Analyze: News Media Type Analytics Insights Bundle

Addressing a common need for more detailed PR reporting in Dashboards, we're introducing a new set of insights that break down metrics across news media types; TV, radio, online news and print news. As part of this release, we’re also introducing a new insight called Mentions Trend by Source Type. Learn more about creating dashboards here and check out the insights catalog.

Media Relations: PR Assistant Update Bundle - Introducing Saved Drafts and AI-Powered Recommended Journalist

Now, you can send your content to suggested journalists, use an expanded text box when adding in Key Messages, and see your team’s saved generation history in Drafts. Available for Media Relations users only. Learn more about using PR Assistant here.

Reporting: Sort Daily Digest by Social Echo, Engagement

Sort content in your Daily Digest, using any of the seven available values to help surface the most impactful content first. The two new options are:

Learn more about setting up your Daily Digest sorting here.

Reporting: Top Social Posts in PR Insight Reports.

A slide for Top Social Posts is now available in Insight Reports for PR pros reporting on brand conversations in addition to earned media. By default, it showcases the top 8 social posts sorted by Engagement. Learn more about PR Insight Reports and adding Top Social Posts here.

Explore for Media Intelligence: Media Profile Icons for Authors and Journalists

Easily discover profiles with our new media profile icons for authors (Twitter/X) and journalists (Editorial/news).

NOTE: you must have access to Media Relations in order to 'view full profile' from the profile preview in Explore. Journalist profiles can be accessed via the Overview, Analytics, Topic Analysis, and journalists tabs in Explore.

API: TikTok, Twitter/X, & LinkedIn Capabilities for Social Analytics API

We’ve added three new social channels to our Social Analytics API - TikTok, Twitter, &
LinkedIn alongside their respective metrics. Check out our developer portal to learn more and for an extensive list of metrics.

Klear: Visual Search Results By Posts

Visual Search results can now be displayed by posts or by influencers. With results by posts, you’ll see a feed-style view of the exact pieces of content matching your search query instead of the influencer card view. Learn more about visual search here.
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Klear: HQ Dashboard Reports

Create and export high-level reports from your HQ Dashboard including aggregated metrics from multiple workspaces or campaigns. Learn more about HQ Dashboards and how to create reports here.

Smart Alerts: New Alert - Industry Events

A brand new alert - Industry Events! This alert is designed to alert you to high-impact business events for an entire industry (i.e. Automobile Manufacturers, Health Care Services, etc.). Learn how to set up Industry Event alerts here.

Engage: Attached Link Process Enhancements in Publish

A streamlined attached link process in the Publisher, including auto-detecting embedded links, easier link shortening options, and better link preview warnings, allowing for faster content creation. Learn more about how to use the new attached link process here.

Engage: Customize Image and Metadata for LinkedIn Links

Increased flexibility when scheduling LinkedIn posts, featuring the ability to customize the title, description, and thumbnail for LinkedIn links. Learn more about scheduling LinkedIn posts here.

Analyze: Social Reach Insights Bundle

Introducing three new insights now available in Dashboards: Social Reach by Source, Social Reach Trend, and Top Posters by Social Reach. Learn more about these new insights in our Insights Catalog.

Author Segments: New Media Preferences tab, plus an increase in saved dashboards to 200

The Media Preferences tab in Author Segments displays the percentage of users within your audience that follow other media accounts on Twitter. This helps identify the affinities your audience might have towards other media outlets/accounts. Media accounts are defined as Radio, Newspaper, TV, Magazine, Event, Podcast, Person, Movie. Learn more about Author Segments here.

Engage: Discover Content - User Generated Content (UGC) via Explore in the Engage Asset Library

A new Discover Content option is available in the Asset Library for Engage users with Explore. Discover Content allows you to search for and find user-generated content (UGC) via your saved Explore searches. Both the content media and text can then be used within Publish for content ideation and creation. Learn more about using User Generated Content here.

Klear: Visual Search Suggestions

Visual Search Suggestions is a new section appearing on your Discovery homepage, including a list of search prompts curated just for you.

Analyze: Introducing Dashboards

Unlock earned media analytics with Dashboards – your all-in-one solution to monitor, understand, and report on your brand initiatives, with industry-standard metrics and consistent data transparency. We’re introducing two options for building dashboards to fit your intended use case - daily interactive dashboards, and stylized dashboard reports:

Learn more about Dashboards here.

Explore/Explore for MI: Bubble Chart Visualization for AI-Powered Content Clusters

A new bubble visualization for AI-Powered Content Clusters! Combining related search results based on topic similarity, organizing similar stories together, in an easily readable format. Learn more about AI-Powered Content Clusters and additional widgets found in Explore's Overview here.

Meltwater Homepage : Social Connections Banner

Introducing a new banner for Engage users on the homepage that prompts you to connect your social accounts right away. The same banner also reminds you to reconnect accounts that are 48 hours away from expiring. Learn more about setting up your Engage social connections here.

Engage - Conversations: Full Salesforce Integration in Conversations + Meltwater Engage via the Salesforce AppExchange

A brand new integration for Conversations in Engage: Salesforce! Featuring a 2-way sync of cases, contacts, and leads, between Conversations and Salesforce. Learn more about how to use the Salesforce Integration here.

Engage: Publish - Post Boosting for Published Facebook Content

Facebook Post Boosting for published posts in Engage! You can now boost published Facebook posts, via your connected Facebook ads account, directly from Publish in Engage. Learn more here.

Engage: Introducing Measure (Early Access)

Introducing Measure! Brand new dashboards for measuring owned social media performance, with new features including expanded metrics, drag and drop, and resizing. Learn more about using Measure here.

Explore/Explore for MI: Location Data for Instagram Content

Location data is now available for Instagram content in Explore results! Location data is AI-based, using post-level data, such as hashtags, language, user bio, etc., to infer the country/location of the person/handle. Learn more about applying and using location filters here.

Explore/Explore for MI: Relocated Search Actions

The actions available for searches in Explore have been relocated from the search drop-down menu to the purple Actions button for Keyword, Advanced, and Combined searches. Learn more about search options here.

Engage: Publish - Best Time to Post, Now for TikTok + Improved Models and Updated Data

An AI-powered tool designed to help you pick the optimal time to schedule and post social content across Facebook, Instagram, LinkedIn, Twitter, YouTube, and now TikTok! Our algorithm uses a collection of over 4.1 billion social posts across all time zones to provide you with precise suggestions for your social media posts, tailored to each day of the week and each social media platform. Learn more about using the best time to post feature here.

Explore/Explore for MI + Media Relations: Drill into a Journalist's Relevant Articles via the Media Contacts Tab

Explore + Media Relations users can now expand and drill into the Relevant Articles for a media contact via the Media Contacts tab in Explore! Learn more about drilling. Learn more about using the Media Contacts Tab here.

Klear: Personal Influencer Database

The My Influencers section on the Profiles page has been transformed into your own personal influencer database, which can be searched and filtered using your historical influencer data. Learn more here.

Reporting: New PR Insight Reports Experience

Introducing a new experience for building dynamic, AI-powered custom stakeholder reports. Create reports that demonstrate the ROI of PR efforts within just a few minutes. For those who hand the report off to executives, Insight Reports enable you to highlight key learnings, modify the text in the slides for clearer storytelling, and customize the results for maximum accuracy. Learn more about PR Insight Reports here.

Smart Alerts: Enhancements for Spike Analytics Alerts

We’ve updated the Spike Detection alert to include two additional new details:

Learn more about Smart Alerts here.

Universal Solutions: X (Twitter) Bookmarks

X Bookmarks are an additional engagement metric. Discoverable on content cards in Explore, Monitor, and Analyze. Bookmarks indicate how many times users have bookmarked the post. Learn more about Twitter Engagement Metrics here.

Smart Alerts: Four New Event Categories Added to Event Alerts

We’ve added four new alert categories to Event Alerts:

For a full list of event types and categories, check out Get Started with Alerts.

Explore/Explore for MI: Spike Detection & Analysis v2

An update to the AI-powered insights feature on the Mentions Trend widget in Explore: Spike Detection and Analysis. This update includes:

Learn more about Spike Detection and Analysis here.

Explore/Explore for MI: Journalist Mini-Profiles from the Content Stream

The same journalist mini-profiles featured in Media Relations and Monitor are now present in Explore for all users. Mini-profiles offer a streamlined way to view additional information on a contact, without leaving your current screen. This provides a faster way to easily vet contacts, without interrupting the customer workflow. By not opening a new tab, customers don't lose context or crowd their workspace when trying to gather info on multiple contacts at a time. Learn more about Mini-Profiles in Explore HERE and Mini-Profiles in Explore for MI HERE.

Klear: Import Existing Shopify Codes in Bulk

Through a new Manage Coupons module within account settings, you can now bulk upload and import existing influencer coupon codes from your Shopify store. Learn more about the Shopify Integration and how to Import in Bulk here.

Bulk Duplicate Selection in Explore and Analyze

When selecting multiple pieces of content in Explore, or Analyze for further action like tagging or exporting, you can save your selection instead of being prompted each time you bulk select. Learn more about bulk action options and duplicate settings here.

Recent Custom Date Ranges in Monitor and Analyze

Recently applied custom date range selections are now available across Monitor and Analyze for more granular media monitoring. Specify your date selection precisely to the time frame required for your media monitoring. Rediscover the date selection when switching apps. Learn more about applying custom date ranges in Monitor and Custom Dashboards.

Media Relations Relaunch: Helping Our Customers Earn More Impactful Media Coverage

Introducing a reworked Media Relations Platform, featuring an overhauled media database, common CRM features, and more customizable search for targeted media lists. Contact profiles in Media Relations now feature badges indicating profile types: automated, verified, private, and user-modified. We’ve also improved the data and contact richness in our media relations platform for more consistent updates and made it easier to bring in your imported media lists. Learn more about how to do media research in the new Media Relations here. And check out our updated mAcademy course, PR Media Relations with Meltwater!

Engage: Search for Social Profiles & Handles by Name in Conversations

The find bar in Conversations has been upgraded to allow searching for social profiles, usernames, and handles! The ability to now easily search across social channels, and message types, for a specific user will save you time, as you no longer need to scroll and sift through messages. Learn how to use the updated find bar HERE.

Account Settings: Optional Multi-Factor Authentication

Multi-factor Authentication, also known as MFA, is now available on your profile page in Meltwater. Work safer and smarter with added security and protection. While MFA is optional, it delivers added security for those who enable it. Learn more about and how to enable MFA HERE.

Klear: Enhanced Campaign Analytics

Dive deeper into campaign results and build a smarter strategy with new Analytics in Measure. The new Analytics tab features a full page of interactive charts and graphs displaying real-time results for your campaigns. Acting as a hub for your most impactful data, this includes an overview of metrics across time, a breakdown of social networks/content types, sales data, top influencers/content, and audience demographics. Learn more about using these enhanced measure analytics HERE.

Klear: HQ Dashboard

Workspaces in Klear allow cross-functional teams to organize and run campaigns in separate environments while staying consistent in their influencer workflow. The HQ Dashboard provides visibility into top-level metrics and activity across all workspaces. Learn more about and how to use the HQ Dashboard HERE.

Explore for Media Intelligence: New Fields in Content Stream Exports

Ten new fields are now available in content stream exports found in Explore, Monitor, and Analyze. These fields include Social Echo Total, Editorial Echo, Is Verified (Twitter Only), and further engagement metrics breakdown including Likes, Replies, Retweets, Comments, Shares, Reactions, and Threads. Learn more about exporting content streams here.

Engage: Facebook Mentions in Conversations

Facebook 3rd party mentions will now appear in Conversations, where you can view and take action where your brand is mentioned, even if the mention was not on their owned page. Learn more about managing your social post through Engage conversations here.

Engage: Instagram Story Publishing via web

Instagram now allows for the Publishing of stories directly from the web! This means you can draft, schedule, and publish Instagram stories directly within Meltwater, without needing to use the Engage mobile app. Learn more here.

Analyze: Download a CSV, PNG of an Insight, plus Custom Text Formatting

Introducing the option to export a widget as a CSV or image from your dashboard, plus more customizable text formatting.

Learn more the new updates in Custom Dashboards here.

Engage: Twitter API Updates

Engage has been upgraded to Twitter’s latest v2 API, featuring several new updates and enhancements for Engage users including updated polling times, backfills, and more:

Learn more about the Twitter social analytics metrics here.

Media Relations: Collaborative Inbox Now Available for Users Outside the US

In Collaborative Inbox, now available for all Media Relations users regardless of region, you’ll be able to connect your email into your Meltwater account. With an integrated email, journalist contacts in Media Relations will show a pitch status once you’ve interacted with them. With this release, you’ll be able to see your team’s interaction history for a contact, and reply directly in a shared thread.

Learn more about how to set up and use the Collaborative Inbox here.

Explore: Two New Source Types with KakaoTalk and LINE Voom, plus Expanded VK Coverage

Learn more about Filtering News by Source Type and How to Use Filters in Explore.

Klear: Create Coupon Codes in Bulk

You can now create and send unique coupon codes to multiple influencers at once rather than one by one through Klear. Many e-commerce customers use coupon codes in influencer campaigns to increase sales, engage new customers, and track best-performing influencers. But creating and distributing codes can be a repetitive and time-consuming process, especially with scaled activations.

Learn more about how to send coupon codes in bulk here.
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Engage: LinkedIn Personal Profile Mentions in Publish, Reorder Attached Media per channel, plus Lifetime Facebook Connections

Content: Improvements to Adding Content

Add content directly into the content stream without the need to modify your Explore search. Adding content is easier and more effective than ever! Previously, adding a URL into the “Content” tab required lengthy descriptions to match the underlying search. Or tags to ensure the content gets included. Now, you can add any content you like into your search results in a few easy steps. Learn more here.

Explore/Explore for MI: AI Powered Content Clusters

a new AI-powered widget on the Overview tab in Explore. Using a proprietary AI, Meltwater clusters related search results based on topic similarity and generates summaries for the clustered content. The new widget helps by highlighting the most relevant content, quickly organizing similar stories, and summarizing the main points. Source types include News, Blogs, Twitter, and Reddit. Learn more here.

Explore/Explore for MI: Spike Analysis

A new AI-powered insights feature on the Mentions Trend widget in Explore: Spike Detection and Analysis. Identify statistically relevant shifts in news and social media conversation, with summary explanations and insight drill-ins to view mentions and additional spike analytics. We’ve also updated our Spike Alerts with the new contextual analytics across email, in-app, and Slack. Learn more here.

Klear: New Campaign Calendar

Keep track of all influencer dates and deliverables through a new calendar view. The new Campaign Calendar view highlights all expected deliverables per month at a glance. Through the easy-to-follow interface, you can see how many posts (and from which network) are expected to go live each day, which posts have already been completed, and easily be alerted to which deliverables are past due. The new Deliverables tab within Manage houses the Calendar view, deliverable creation, and Predictive View all in one dedicated space. Learn more about how to use the campaign calendar here.

Klear: Visual Search Extending to YouTube

Klear’s AI powered Visual Search capabilities are now available for YouTube discovery. Visual Search for YouTube allows you to describe an ideal video to generate results with influencers creating similar content. Learn more about Visual Search here.

Meltwater API: Data Streams

The Meltwater API allows you to build reports, dashboards and custom solutions by pulling listening data into their tools and systems. While the frequency of exports was previously limited to daily and manual exports, we are now enabling real-time streaming. With this update, Data Streams is now sellable in all markets, includes all the sources in our Export API, and is scalable for Enterprise use cases. Learn more here.

Engage: Publish on the Go for Android

You now have the ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone! Learn more about how to publish content on the go here.

Engage: Asset Library Gallery View

The Asset Library in Engage has been updated to include a new Gallery View option, featuring a tile display for easier viewing of images and folders. Learn more about navigating the asset library and new gallery view here.

Analyze: AVE is now available in Custom Dashboards

Now you can now create 5 new insights in Custom Dashboards including Share of Voice by AVE, Top Locations by AVE, Top Publications by AVE, Keywords by AVE, and overall AVE trend. Learn more about creating custom dashboards here and the new insights to choose from here.

Engage -Mobile: Publish on the go for iOS

You now have the ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone! Learn more here.

Klear: Recruit Influencers on your Website

We recently launched the Custom Landing Page Builder, guiding users through a simple workflow to create engaging branded spaces for influencer recruitment. Now, we’ve taken it a step further, empowering users to easily embed these custom pages directly on their website using just one piece of code. Learn more about creating a custom landing page here.

Media Relations: Collaborative Inbox

In Collaborative Inbox, now available for Media Relations users, you’ll be able to connect your email into your Meltwater account. With an integrated email, journalist contacts in Media Relations will show a pitch status once you’ve interacted with them. With this release, you’ll be able to see your team’s interaction history for a contact, and reply directly in a shared thread. Learn more and how to use the Collaborative Inbox here.

Engage: Best Time to Post, + Validation Updates for Multiple Platforms

AI Tagging: in Content Streams

Our new content tagging experience leverages AI Large Language Models (LLMs) to suggest content categories based on the document content. Wherever you can find a universal content stream including Explore, Analyze, and Monitor, you can now tag your content with AI-powered suggestions based on existing tags. Learn more about how to use AI Tagging here.

Author Segments: Compare Saved Dashboards, plus an Updated Homepage and Topics increase to 1072

Learn more about Author Segments here.

Explore: Key Metrics for Twitter widget breakout on the Twitter Insights tab + Twitter Views; plus a New Look Donut Chart

Learn more about Twitter Insights here.

Klear: Customize Affiliate Fees

The Affiliate Fee column is now available in Manage, allowing you to configure affiliate fees during campaign set-up rather than just within Measure. The affiliate fee column (in both Manage and Measure) has also been updated with the option to set fees as a fixed amount per conversion, rather than just a percentage. Learn more here.

Klear: Use Existing coupon Codes Across Campaigns

The existing coupon code feature now allows brands to re-use coupon codes created in Klear or import existing codes from a Shopify store to use across multiple campaigns. Learn more here.

Explore Bundled Release: Twitter Verified Checkmarks, Sort by Views, NSFW filters, Expired Monitored Profiles

Announcing four new enhancements for comprehensive media monitoring in your daily workflows.

Analyze: Select Chart Type, Updated Donut Chart, Duplicate Tabs

More data in one multi-tab dashboard view for powerful analytics and faster workflows

Learn more about these new Custom Dashboards functions here.

Engage: Updates to Owned Social Connections Page

The three tabs under Account > Social Connections (Monitored, Owned, and Paid), have been updated with a matching look and feel. More options have been pulled from the previously hidden three action dots to allow for easier access to critical actions, like Assigning Users on the Owned connections tab. Learn more about connecting your Owned Social accounts here.

Engage - Conversations: AI Assistant Powered by ChatGPT API

An AI Assistant Powered by ChatGPT API in Conversations. Built with the same OpenAI technology as the AI Assistant in Publish, the AI Assistant in Conversations allows you to take full advantage of the latest advancements in generative AI to work faster, beat writer’s block, and formulate more engaging responses to fans. Learn more here.

Newsletter: Combined Explore Searches

Explore searches now no longer require source type category selection to power a Newsletter. Explore searches now show up in their own category, and the results will respect the Explore filters (saved with the search) rather than the search type (News, Social or Broadcast). Learn more here.

Analyze: Select Multiple Insights, Total Mentions Trend

Learn more about using multiple insights and total mentions trend in custom dashboards here.

Media Relations: ChatGPT API-Powered PR Assistant

Introducing PR Assistant, your ultimate writing companion powered by GPT-3, right within Meltwater! It's here to make your life easier by helping you craft compelling copy for your email pitches and press releases. With the PR Assistant, you can effortlessly generate draft content and refine it to connect with your target audience.

Learn more about how to use PR Assistant here.

Engage: DALL-E, a ChatGPTPowered AI Image Generator via the Media Uploader in Publish, Asset Library, & Conversations

A new option via the media uploader in Engage to create one-of-a-kind AI-generated images in Engage. Powered by OpenAI’s ChatGPT technology, ‘DALL-E’, takes user-generated text prompts to instantly create unique images.

Learn more about how to use DALL-E here.

Engage: Post Fail Alerts for Publish, & Reconnect Social Channels from the Account Picker in Publish and Conversations

Explore: Removing InfoType Requirement when Saving a Search

You no longer need to specify an Info Type (News, Social, or Broadcast) when you save a search. Search results will include the source type filters the search was saved with. For example, a search saved with News and Twitter and used for Daily Digests would only include content from those source types. Learn more about creating and saving searches here.

Analyze: Tabs for Custom Dashboards

We’ve created the ability for you to add additional analysis tabs into one dashboard to help you tell your story your way. Easily switch between views, initiatives, or visualizations with more data in one Custom Dashboard. You can now have up to 5 tabs in your dashboard with 20 insights per tab! Learn more here.

Content Stream Enhancements:

We’re surfacing more advanced analytics in the Content Analysis Card for granular content classification. Enhancements include Editorial Echo, Authority Score, Entity Icons, and threaded content for Reddit and forums. Learn more about Content Analysis Card here.

Explore: Instagram Engagement Metrics on Content Cards

The inclusion of Engagement metrics for Instagram on the content card in the content stream in Explore! Also available in Monitor, and Analyze!

Please note in order for Instagram content to appear in search results, you must first authenticate an Instagram Business Profile within Meltwater, then set up Instagram Monitoring for hashtags and other IG Business profiles. Learn more on set up here.

Klear: Discover Influencers with Visual Search

Klear’s Visual Search uses AI and advanced image analysis to surface a targeted list of influencers with images matching text descriptions you input. Learn more here.

Klear: Automated Vetting in Recruit

Brands can set up rules to automatically approve or decline applicants based on influence score or follower count. Take it a step further by also automatically adding a tag, adding to a campaign, and sending approval/decline emails. Learn more here.

Explore for Media Intelligence: Adding Instagram Monitoring into New Media Intelligence Packages + Updates to Instagram Monitoring Rules

Instagram monitoring has been added to our Media Intelligence Essentials and Media Intelligence Advanced packages at all levels. We have also changed the rule that required a Facebook account to only have 1 Instagram connection at a time. Now, when connecting Instagram Business profiles to Meltwater, if a you have multiple Instagram profiles connected to a single Facebook account, you can connect them all. Learn more about connecting Instagram here.

Klear: Custom Landing Page Builder in Recruit

Klear has revamped the landing page builder in Recruit with easy to follow templates to create professional quality pages in just a few minutes. You can customize all imagery, copy, fonts and colors to make your page match your brand look and feel.

Learn more HERE.

Homepage: Pick Up Where you Left Off Option

Located on the Homepage above the Product Overview section, Pick Up Where You Left Off is a new tile view of up to six of your most recently used features, projects, or workflows, with date and time stamps indicating last access, including Explore, Monitor, Custom Dashboards, and Media Relations (Outreach).

Learn more here.

Engage: Google Business Reviews in Conversations

Meltwater Engage has added support for its seventh social account: Google Business! View and reply to Google Business reviews alongside your other connected social accounts in Engage.

Learn how to connect your Google Business account here. Learn more about Google Business conversations options here.

Explore: Custom Categories added as New Tab on Explore Homescreen

Saved Custom Categories now have their own tab on the Explore homescreen.

Learn more about custom categories here.

Klear: Custom Member Exports

You can now customize your member exports by selecting the specific columns you want included.

Analyze: More Inputs per Insight in Custom Dashboards

As an enhancement to the existing Custom Dashboards functionality, you can now use up to 10 inputs instead of five for more in-depth benchmarking.

Learn more about Custom Dashboards here.

Engage: Publish - a new calendar, publishing workflow & ChatGPT powered AI Writing Assistant

An updated calendar, publishing flow, and ChatGPT-powered AI writing assistant in Engage!

Learn more about the new Engage Calendar & Publishing workflow here.

Learn more about AI Writing Assistant here.

Klear: Bulk Custom Product Gifting

With Bulk Custom Product Gifting, you can now send a subset of influencers in your campaign specific products or collections all at once instead of one at a time.

Learn more here.

Klear: Microsoft 365/Outlook Email Integration Now Available

You can now connect Microsoft Office 365/Outlook accounts in Klear to send campaign invites & mass outreach from your brand email.

Learn more here.

Analyze: Custom Dashboards Bundled Insights
Three new Insights are now available in Custom Dashboards!

Learn more here.

Explore: Updated Visualizations 2.0 and Upgraded Content Stream on the Twitter Insights tab

Klear: Export Filtered Campaign Reports; Added Networks for Deliverables

Universal login credentials for Meltwater, Radarly and Klear

Author Segments: Rebranding Communities to Author Segments, plus Twitter Follower Analysis, Ad Targeting, Ads Packs, and more

Explore: Updated visualizations 2.0 and Upgraded Content Stream on the Analytics tab

Explore: Updated visualizations 2.0 and Comments in Advanced Boolean

Alerts: Increased context for alerts via Slack & Teams, plus a new feedback submission option owner prompts, and alerts on the homepage

Klear: Mass Email

Monitor: Media Lists & Author Lists

Custom Dashboards - Early Access:

Klear Bundle: Filter by Instagram Followers/Engagement Rate; Explore Data From Connect; Customize Your Homepage

Klear: Set Custom Due Dates for Deliverables

Klear: Fetch Influencer Email Addresses Upsell

Twitter Views & Media Views: Twitter Views are now available in the Explore content stream, as well as the Content Analysis Card, Monitor, Media Relations, Communities and Analyze!

Explore/Explore for MI: Two new subfilters: Media Format & Outlet Type

Explore/Explore for MI: Upgraded Content Stream (Overview Tab)

Chinese Mobile News: Apps added to the Chinese Data Additions PLI

Explore/Explore for MI: Bulk URL Source List Generator

Alerts: Now available on the Homepage and Main Navigation Menu

Klear: Save Custom Influencer Information to Profiles

Klear: Filter Using Multiple Tags

Klear: Tracking Links With Custom Parameters

Klear: Sponsored Engagement Rate

Klear: Weekly Campaign Email

Explore: Improvements to Advanced Search Highlighting

Explore: Create and Apply Labels from the Search Selector

Klear: Discover RED (Xiaohongshu) Influencers

Reporting: Introducing new sort options for Daily Digest

You can now sort content in your Daily Digest, selecting any of the new five different parameters/values with the option to sort the order ascending or descending to help surface the most impactful content first.
These options are:

Learn more HERE.

Explore: Twitter sub-filters

Engage: Team performance dashboard in Analyze

Learn more HERE.

Monitor: ‘Since Last Viewed’ date picker; ‘Favorite’ Pin; Mini Profiles: Media Relations Contacts & Twitter Authors

Learn more HERE.

Klear: Import Tags & Custom Variables; Customized Product Gifting; Influencer Reminders

Klear: New Homepage; Bulk Agreement Send; Updated Recruit Form; Tracking Pixel Status Indicator

Klear: Manual Story Upload by Influencers

Klear now offers a way for non authenticated influencers to upload Instagram Stories directly to the campaign they were invited to.

Engage: Reply with Asset for Facebook, Twitter, and LinkedIn via Conversations

You can now add assets (images, videos, and GIFs) to comments and replies via Conversations in Engage. Upload directly from your computer, pull from the asset library, or use one of the built-in integrations to add images, videos, or gifs directly to fan comments and replies for Facebook, LinkedIn, and Twitter. Learn more here.

Explore (Boolean): New boolean for finding Facebook Reels

Isolate Facebook Reel results using attachmentType:reel in Explore Advanced search
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Engage Mobile: Edit Scheduled Post Text in Publish

You can now edit the text of a post before approval. Previously, you would need to reject these posts and have them resubmitted. This is also the first step to allow for full publish creation via the mobile app. Learn more here.

Explore: New ‘Filtered mentions’ via the Topic Analysis tab.

Filtered mentions is a new ‘in context’ view allowing you to quickly view the mentions for any metric, without altering your search results via boolean, filters, or refreshing. Filtered mentions are available within the Topic Analysis tab of Explore.

Communities: Dive deeper into your community data to uncover the groups that matter to you, with new filters.
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New filters for every tab in Communities. We are excited to introduce filters for Communities, Age, Gender, Location, and influence Tier. All five filters are present on each of the three tabs in Communities: Overview, Communities, and Authors.

Klear - Aggregate and export data from multiple campaigns into a single PDF or Google Slides.

Consolidate your campaign data for easier reporting by aggregating and exporting data from multiple Klear campaigns into a single PDF or Google Slides presentation to share with stakeholders. While you have always been able to export a report at the individual campaign level, you can now also export multiple campaigns into a single report!

Monitor - Save time and be informed of the key insights for your current searches without leaving the Monitor app.

Explore & Explore for MI: Select All for Location Filter & Info Hover for Facebook and Instagram Source

Klear - Calculating Engagement Rate by Reach & Support for Shopify Collections

Klear - Bulk Tracking Link in Connect

When creating and sharing tracking links with influencers via Connect in Klear, you now have the ability to bulk-share tracking links with multiple influencers at once. Each influencer will receive a unique tracking link specific only to them, with a customized ID and UTM tags.

Engage - Frame Selection for Instagram Video Thumbnail - Learn More

You now have the ability to select the thumbnail for Instagram video posts and Reels.

When creating a new video post or reel, you can now select the video thumbnail from a list of frames taken from the video by simply selecting edit. From there you can select from one of five frames.

Integration - Smart Alerts Generic Webhook - Learn More

Introducing a new delivery method to receive your Meltwater Alerts - a Generic Webhook!

By enabling this integration right from within Meltwater, you can now receive automated, AI-powered alerts sent directly to your preferred channels. Having a centralized channel with all Alerts flowing in will allow your team to better collaborate and act on business-critical news, market shifts/trends, and competitive intelligence.

Since there is no limit on either the number of connections or connections per channel, you are able to customize your integrations directly into the channels you are already working in.

Klear - Filter Campaign Results with new Filters in Measure
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When viewing the Measure tab of a specific campaign, a new Filter option can be found on the top toolbar, next to Sort by. This new Filter is present on both the Overview and Performance tabs in Measure.Filters include social network, media type, and influencer tag.
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With the new Filter option in the measure tab of a campaign, you can now look more granularly, allowing for measurement within a subset of your overall campaign data. When paired with macro data, an easy way to look at microdata offers a more well-rounded view of your campaign.

Mark Recruit Questions as Required

Communities - New Mini-Profile for Authors Powered by Klear and Radarly in Communities

A new author profile powered by Klear and Radarly is now in Communities! When clicking an author on any tab in communities will now open a new mini-profile slide out, which includes new profile and follower info, powered by Klear and Radarly

Media Relations - New Content Analytics + Refreshed Designs for Journalist and Source Profiles in Media Relations
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Journalist and source profiles in Media Relations, now include:

The upgraded Contact and Source Profiles helps you increase productivity by more easily determining the social media influence and relevance of a source and its journalists, introduce better workflows to find the right sources by increasing the amount of information available within Meltwater, which also offers a more seamless experience, decreasing the need to find the information you need outside of Meltwater.

Engage - User Governance Permissions - Learn More

User Governance Permissions in Engage allows you to control your users' Engage access and permission level, at the social channel level. This level of granularity expands on the previous Advanced Permissions feature, by extending permissions even further for Engage. Allowing you to set user access levels for Conversations, Publish, and Social Analytics per social connection. The new permission options are Full Access, Need Approval, View Only, No Access, and Approver.

Permissions can also allow for expanded usage of Engage. You can feel more confident allowing access to interns, contract workers, or even agencies, by making sure they only have as much access as they need.

Explore - Combined search: Filter Sets and Custom Categories available as inputs - Learn More

Saved Filter Sets and Custom Categories are now available as selectable inputs for Combined Search in Explore and Explore for MI. When building/editing a Combined search, you will now be able to select from your saved Filter sets, as well as saved Custom Categories. They can be used in all three boolean boxes.

Less complex boolean and saved searches: combining filter sets and custom categories decrease the number of saved searches you may need to find relevant results. This expansion of available options increases the usability of Combined search.

Explore - New widget on the Analytics tab - Engagement Trend by Source Type - Learn More

This widget displays the number of engagements per day, broken down by each social source. When the widget is clicked, filters for source type and date selected are applied.

This widget compliments the Total Engagement metric by allowing users to trend engagements by source type. By breaking engagements out by social source and trending, you can easily identify peaks and valleys for engagement.

Explore + Communities - Two new widgets; plus authors tab sorting in Communities - Learn More

Meltwater - Introducing the Meltwater Chrome Extension - Learn more

Your media monitoring companion when scanning content on the web outside of the Meltwater platform, the Meltwater Chrome Extension saves time and stitches together your media monitoring stack, establishing a central source of truth for reporting accuracy and consistency.

Monitor - Monitor Enhancements - Learn more

Monitor your brand mentions, competitors, and industry trends, within the same omnichannel view.

Integrations - DingTalk - Learn more

At this point, nearly all organizations use some form of collaboration tool to conduct business. Adding to our integrations arsenal, we are now introducing a DingTalk integration to receive Meltwater Alerts. Customers can now receive automated, AI-powered alerts sent directly to their dedicated DingTalk channels.

Homepage - More from Meltwater

More from Meltwater enables you to find new features, apps, and tools that you don’t subscribe to yet, on your own time, from right within the platform.

Located on the Meltwater homepage next to the Product Overview tiles, More from Meltwater will automatically carousel through recommended Meltwater and partner offerings.

Explore - New Topic Analysis tab in Explore, plus new Analytics tab widgets - Learn more

Topic Analysis is an exploratory research tool that resides in a new tab in Explore designed to help you understand the underlying meaning of the topics within your results. It gives users better tools to synthesize key themes in conversations from a set of results, as well as understand the general tenor of those results.

We have also introduced new widgets on the Analytics: Total Engagement, Most Engaged Content, Top Editorial Sources, and Top Shared Links.

Explore - Explore Homescreen Refresh - Learn More

The Explore homescreen has been refreshed to include separate tiles for each search type in Explore: Keyword search, Advanced search, Combined search, and Compare search. Also, labels have been moved from their own column beside the saved searches table to nested under a new searchable dropdown filter menu.

Radarly - New NLP Improvements in Radarly (Named Entity Recognition / Keyphrases) - Learn More

The number of supported languages in Radarly for the Named Entity Recognition and the Keyphrase extraction has ben expanded! Keyphrase extraction has increased from 14 to 76 languages, and named entity recognition has increased from 11 to 20 languages.

​Explore - AI-Powered Company Search - Learn More

Company Search suggests and auto-generates a query comprising all relevant brand mentions, social handles, and known aliases. What does it mean for you?

Klear - Product Gifting for Every eCommerce Store! - Learn More
Making it easier for influencers to test your product, love your product, and advocate for your brand. After uploading your product catalog to Klear, you can define the number of products, and total value influencers can order inside your campaign brief. Approve and decline orders from Klear, before sharing the final order with your fulfillment team.

Engage - Full TikTok Support in Engage: Publish, Conversations, Social Analytics - Learn More

Moderate TikTok comments and replies via Conversations. Create, schedule, approve, and post to TikTok accounts via Publish. Measure TikTok handle and post-performance in Social Analytics via a new TikTok Overview dashboard!

Explore - State-of-the-Art Models for Assigning Sentiment and Identifying Keywords - Learn more

Leveraging state-of-the-art AI models, Meltwater now provides industry-leading language coverage for Sentiment (218 languages) and Word Clouds (90 languages). Analyze key topics in more local and regional languages using our word clouds.

Explore - LinkedIn Owned Data in Explore - Learn more
Explore customers with Engage can now see your owned LinkedIn posts and comments in Explore searches and dashboards! LinkedIn is now its own selection under the source type filter for Explore customers with a connected LinkedIn company page in Engage/Social Analytics.

Explore - Search Improvements - Learn more

We’ve been working on making improvements to our Explore search experience, by expanding and upgrading some already available features.

Meltwater - Advanced Permissions for Users - Learn More
Advanced user permissions allow administrators to grant the same Admin and Viewer access for users, at that Meltwater module level. Meaning, you can set a user's access specifically to Explore, and different permission for managing users. This feature also introduces the No Access role.

Klear - Summer Bundle!

Engage - Meltwater Asset Library with New Media Uploader and Publisher Integration - Learn More

Introducing the Engage Asset Library, powered by our new media uploader! A central place for storing, sharing, and managing your social media visual assets - AND the ability to add media directly to posts from either the Asset Library and/or other supported integrations via the new media uploader.

Engage - TikTok Analytics Support for Social Analytics in Engage - Learn More

Support for TikTok Analytics in Social Analytics! TikTok profiles can now be connected as an owned channel, and analytics are available in Social Analytics via a new TikTok Overview dashboard!

Engage - Full Instagram Reels Support in Engage - Learn More

Instagram Reels data has been added to the Instagram Overview report in Social Analytics in both the Total Engagements and Engagement Breakdown widgets. There is also a new Top Reels section! Reel videos also now appear in the Instagram Benchmarking report!

Instagram Reels can now be scheduled and published directly from Engage!

Instagram Reels comments and replies also now show in Conversations and behave the same as typical Instagram posts.

Explore - Instagram Reels Results in Explore for Social Listening - Learn More

Instagram Reels data is now automatically included within Instagram results within Explore for Social Listening. This includes monitored accounts, competitors, hashtags, and owned connections (owned only for clients with Engage or standalone social analytics). Owned connections also included comments and replies on Reels.

Mobile - Introducing a new Publish module in the Engage Mobile App - Learn More

The Engage Mobile app has added a new tab: Publish! Expanding beyond Conversations and My Tasks, the Publish tab consists of a content calendar feed view, providing a glance into scheduled and published content. Users can edit message details including schedule time, assignments, and tags.

Exports - Export to Google Slides for all Shareable Dashboards! - Learn More

Exporting to Google Slides has been added to all Shareable Dashboards! Share dashboards directly into your Google Slides instance, for quick sharing and collaboration.

Communities - Shareable dashboard and CSV exports in Communities! - Learn More

Shareable dashboards have been added to Communities via Actions! All eight widgets from the Overview tab are included. A CSV download option has also been included for the Communities and Authors tabs.

Homepage - New Universal Search Bar (USB) - Learn More

The Universal Search Bar (USB) is a new toolbar that allows you to search for existing assets, help articles, and run ad-hoc Explore searches, straight from the homepage!

Meltwater - Introducing Facebook Group Analytics

A Facebook-approved application that allows you to analyze the conversations in your Facebook Groups. Intuitive Dashboards showcase key insights, offering a view of the underlying posts/comments. Offering powerful analytics, thanks to Meltwater’s Natural Language Processing and support for filtering/comparing between groups, and control over date ranges and date granularity.

Explore - Visual Analytics Searching - Learn More

Visual enrichments are a major leap forward in AI-powered analytics. Visual enrichments let you gain insights about your brand in non-verbal/non-textual content posted on news, blogs, and Reddit. Visual enrichments allow users the ability to search the context of an image, rather than traditionally only text for news, blogs, and Reddit documents in Explore. Visual enrichments allow users to search for specific logos, celebrities, genders, etc, via newly dedicated boolean. We offer 11 different enrichment types.

Media Relations - Upgraded Source Profiles in Media Relations - Learn More

We’ve upgraded Source Profiles in Media Relations to include:

Explore - Autocomplete for quotes, parenthesis, and brackets in the Advanced Boolean Editor

When writing boolean via the advanced boolean editor, Meltwater will now autocomplete the closing punctuation for quotations, parentheses, and brackets. What this means is that when typing a quotation mark, the closing quotation mark will automatically be applied around the word/phrase you type. Same for parentheses and brackets. Highlighting and wrapping words/blocks of text is also possible for quotation marks, parentheses, and brackets.

Smart Alerts - Two New Facebook Alerts: Breakout Post and Likely Boosted, plus Pause Alerts - Learn More

We've introduced two brand new smart alerts! The Breakout Post alert analyzes your owned Facebook posts and alerts you when the engagement on one of your posts is trending higher than the average post engagement for your page over the last 7 days. The Likely Boosted Post alert analyzes monitored page Facebook posts, then predicts and alerts you when a post is likely boosted. We've also released the ability to pause alerts for all recipients.

Communities - Introducing Meltwater Communities - Learn More

Communities is Meltwater's new audience discovery tool. It finds influential authors whose tweets match your query and provides insights into their demographics and interests. It offers a deep dive into audience-specific insights, allowing users to explore the individual authors and add either whole communities/subcommunities, or individuals, to an authors list to use in Explore searches for alerts, dashboards, digests, etc.

Meltwater - Introducing Active Display - Learn More

A news and social media command center, Active Display converts your Meltwater Explore searches, along with 1st and 3rd party data, into advanced visual analytics fit for large screens inside your office. Think command centers, communal areas of the executive suite, on a sales or customer support floor, etc. Ask your account manager for more information today!

Explore - Advanced Boolean Editor Enhancements

The Advanced Boolean editor enhancements for Explore allow users to more efficiently edit boolean queries by adding support for highlighting keywords such as operators, numbers, strings, and parentheses, and separated lines for easier organization of larger, complex strings.

Explore - Consolidated Search Type Navigation

The option to switch between search types (Keyword, Advanced, Combined, Compare) or convert a Keyword Search to an Advanced Search has been moved from the purple actions button to under the specific search dropdown menu. A message has been placed under the purple actions button alerting users to the change.

API - Owned Social Analytics now available - Learn More

Introducing owned Social Analytics in the Meltwater API for Facebook and Instagram!

Fetch account-level metrics, and the top posts (with post metrics) for the owned FB & IG accounts you have connected to Meltwater. Access these features by either writing code to call our API, or by using our Tableau connector.

Klear - Collaborator Feedback; Share sales data with influencers; Add content via influencer profile in campaign; Product Gifting stock check

Explore - Expanded Language Detection - Learn More

Automatic AI-powered language detection in Explore has been expanded to 240 languages, dialects, and variations! Easily segment and filter by more specific and regional languages, to further your business objectives and discover new markets.

Explore - Topic search now available - Learn More

The ability to search by topic in Explore! Topic-based categorization is available for searching in Explore. Choose from 350 topics! Topics help you get insights quicker, by making search results more relevant.

Explore - YouTube video comments - Learn More

Introducing YouTube video comments in Explore results! Find sampled comments that match your keyword search from the most productive and relevant channels on YouTube. Also introducing the new replyUrl: boolean operator!

Klear - Influencer Product Gifting - Learn More

Easily share product gifts with influencers as a non-monetary form of payment. Automate manual elements of the ordering process, all within Klear. In the campaign brief, curate the available gifts, the total number of gifts, and the total value of gifts, per campaign, for influencers to choose from, then automatically send their selections through Shopify for fulfillment!

Klear - Collect Multiple Networks on Recruit Forms - Learn More

Customize the social network(s) on your recruit forms for clients to Sync to Klear. Choose from Instagram, YouTube, Facebook, and Twitter!

Analyze - Tags available as inputs for the Earned Media Measurement dashboard - Learn More

Tags can now be selected as an input when selecting searches in the Earned Media Measurement dashboard! This allows for analysis of a curated set of documents you've tagged in Explore or Monitor.

Analyze - New Contextual Content Stream in the Earned Media Measurement dashboard - Learn More

Clicking into a spike or widget within the Earned Media Measurement dashboard will now display the specific articles related to that metric via the right-side content stream. This allows you to drill into spikes and metrics to see the documents driving that trend.

Engage - Export Shareable Dashboards to PPT & PDF for Engage

Create a report from Social Analytics dashboards, allowing you to share the insights gained, outside of Meltwater, in the format of your choosing. PPT and PDF are especially exciting, as these allow you to integrate these reports into your own corporate reporting structures.

Explore - Split by Category in Compare Search - Learn More

Segment multiple saved searches by one or more attributes using saved custom categories from Explore, in Compare! Save time by eliminating the need to create and save more searches, and run faster, more granular analyses. In the past, if you wished to compare Tesla, Mercedes, and BMW based on price, comfort, and performance, you created 9 searches. Now, you just need your 3 brand searches and 3 custom categories!

Meltwater - Home Page Upgrade - Learn More

We've upgraded the Meltwater home page to highlight the most important areas for you. Each home page order is unique to each user. Each product tile also includes direct links to specific Meltwater Academy courses, allowing you to get the insight you need faster. We've also updated the Guides and Resources section to include the most helpful resources for Meltwater users. Log in today and have a look around!

Media Relations - Upgraded Context Rich Contact Profiles - Learn More

We’ve upgraded Contact Profiles in Media Relations to include:

Explore - Export Explore Searches to PPT and PDF - Learn More

Meltwater Explore is famous for being the only social listening product for running instant, unlimited searches. Now, you can easily export the resulting analytics from those searches into PPT and PDF exports. Export the analytics, customize what you wish, and share it internally.

Explore - Filter by Premium News Sources in Explore - Learn More

When searching for news content, sometimes you need to isolate stories from premium sites. With the new Premium License filter, you can do just that! Filter down to only include news from premium sites, to find the results that matter most to you.

Klear - Influencer Management Improvements - Learn More

Klear has released several updates to improve your influencer management activities! New filters and tags for organizing influencers in your campaigns. Add videos to your mood board, to increase content alignment with influencers. Create and save unlimited email templates for sending comms to your influencers.

Add Content - Bulk Upload and Tag - Learn More

Add Content allows you to add any document into our system which is hosted online by its own URL address. To help you save time, you can now upload up to 50 documents at once, with the option to bulk tag, and an automatic source check against the Meltwater database.

Explore - Engagement data included in results for Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin!

Engagement data will now appear on results in the content stream for Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin! Engagement metrics on results provide additional context for how relevant a result might be to a search. For example, looking at all Twitch results mentioning my brand vs just results with over 1000 views, as results with over 1000 views might hold more weight, vs a Twitch with only 10 views.

Engage - Now Supporting Instagram Carousel Posts - Learn More

You can now schedule and post multi-image Instagram posts within Meltwater Engage! Add up to 10 images, schedule alongside other platforms, and publish without having to go through the mobile app.

Engage - Instagram Link in Bio - Learn More

Convert your Instagram followers into website visitors. When publishing to Instagram, you can generate a unique link and associate the post with an external site. 'Link in bio,' as it's known, helps you route Instagram followers to your blog, newsletter form, or a product page.

Social Analytics - Twitter Competitive Benchmarking - Learn More

Compare your owned handles against those of your competitors or peers to assess overall audience growth, top-performing posts, messaging effectiveness, and more with the Twitter Competitive Benchmarking dashboard!

Engage - YouTube in Publish, Conversations, and Analyze - Learn More
Manage your entire presence on YouTube, the world’s second-largest search engine, in Meltwater! Schedule and publish videos, respond to and interact with your fan comments, and view post and channel data, within Engage.

Smart Alerts - New Events Type Filter for Events Alerts - Learn More
Pick the event types that matter to you. The Event type filter allows you to customize your Events alerts to only those most relevant to your use case. Choose from over 35 events!

Klear - Campaign Affiliate Data - Learn More

Aggregate all of your affiliate metrics per influencer, for a campaign! The affiliate tab has been added to the Measure section of campaigns, and offers a dedicated view focused on conversions, sales, and revenue. View sales data by products sold, or influencer, and even pay affiliate fees via Klear pay!

Analyze - Earned Media Measurement Dashboard - Learn More

The Earned Media Measurement report allows you to measure and understand the drivers of earned media metrics. It consolidates the most relevant metrics and trends into a single report. Create a report to share the insights gained, outside of Meltwater, in the format of your choosing, including PPT and PDF!

Explore - Bilibili and Youku Add to the Chinese Premium Sources Package - Learn More

Youku is one of China's top online video and streaming service platforms whilst Bilibili focuses on animation, comics, and games. The Chinese data addition is a premium add-on for Explore customers.

Explore - Apply labels to Custom Categories - Learn More

Keep Custom Categories organized with labels. Easily segment and manage all categories for easier use and collaboration both via the Manage Categories page, as well as in the dropdown filter in Explore.

Explore - Broadcast Subfilter

A new subfilter option has been added to the Broadcast source type filter in Explore, allowing for the selection of Radio or TV as a filter!

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Klear - Predictive Mode Updates - Learn More

Klear has enhanced the predictive capabilities for campaigns! Updates include export data to csv, see total campaign predictions, receive a complete metric breakdown.

Engage/Reporting & Analytics - Introducing the Paid, Earned & Owned dashboard - Learn More

The new Paid, Earned, & Owned dashboard in Social Analytics offers a unified overview of campaign performance across channels and mediums. This new PEO dashboard provides PR and marketing teams with a holistic understanding of how omnichannel marketing efforts are working together to drive engagement and exposure. Save time, measure and improve your social media performance, and find the optimal balance of conversation and promotion across your social media efforts.

Introducing Meltwater for Universities! - Learn More

A modular solution, Meltwater for Universities complements our standard products and uniquely offers:

Explore - New Search Switcher - Learn More

Easily find and switch between saved searches directly within Explore via the new Search Switcher! Click the name of your search to launch the dropdown menu which includes all saved searches, as well as labels (with subfilters), and a find bar. This provides a major usability and user experience upgrade for Explore users.

Klear - Set Preferred Currency - Learn More

New Currency Selector allows you to set your preferred display currency when using Klear! Choose from one of 35 currencies (EUR, JPY, GBP, AUD, CAD, CHF, CNY, etc.).

Monitor - Custom Date Range - Learn More

A new Custom date range option and design in Monitor. Select the desired start and end date for Monitor content with a fresh interface.

Klear - Create and Save Email Templates, with new variable options! - Learn More

Email Templates! This new feature will allow users to customize and save email templates for specific use cases. Creating more efficient channels of communication that will only enhance the collaboration experience. Email templates also have specific variables you can include: first name, Instagram username, etc. for creating a more personalized tone in emails.

Engage - Owned Social Notifications Updates - Learn More

An overhaul of how users are alerted to the expiring of their owned and paid social media accounts, including in-app notifications, re-designed email messages, and Slack and Teams integrations!

Explore - New boolean operator to support searching for video or image - Learn More

A brand new boolean operator that searches for only results that include a video or image attachment. This operator works for Twitter, Reddit, Blogs, and Comments.

Explore - New Media Contacts Tab - Learn More

Journalists are the ultimate influencers and targeting the right ones is critical to succeeding with pitching initiatives. Earning media coverage starts with media research and developing relationships with journalists.

With the Media Contacts tab in Explore, you can access the profiles for the journalists writing the articles matching your query results! Easily identify, vet, organize and save journalists that matter most to your topics.

Klear - Slack Integration - Learn More

Communicate with ease with this new Slack integration. Send and receive direct messages with influencers, approve content submissions, and foster team collaboration.

Monitor - Sampled CSV Downloads in Monitor Content Stream - Learn More

Export a random sampling of results when results exceed 20k in the content feed. A randomized sample provides a more accurate view of the type of content in your results, vs reviewing every piece of content or downloading just the first 20k documents.

Klear - Multiple Recruit Forms - Learn More

Klear offers our customers the ability to create customizable recruit forms, that beautifully promote ambassador programs and help you collaborate with your clients. We are now upgrading our recruit form capabilities, and allowing clients to create as many recruit forms as they desire. Perfect for agencies working with multiple clients, enterprises with multiple brands, or if you just need multiple forms.

Klear - WooCommerce Integration - Learn More

As more and more brands are leveraging influencer marketing for eCommerce, we know that it’s essential to easily measure the impact of your collaborations. Our clients already enjoy our Shopify Integration, and now we are excited to launch a new WooCommerce integration letting you connect multiple stores to your Klear Account.

Explore - New Source Type Filter: Request for Proposal - Learn More

A request for proposal, also referred to as RFP or Tender, is a business document that announces a project, and solicits a proposal, often through a bidding process, by an agency or company interested in procurement of a good or service, to potential suppliers. RFPs offer a very specific use case to users, and those actively looking for them can more easily find or filter them out.

Content Source - Now Supporting Articles From The New York Times - Learn More

New York Times articles are now available in your search results. Read full-text articles from The New York Times – no paywalls or subscriptions necessary, directly within Meltwater.

Explore - A New Authors Tab Goes Beyond the What and Uncovers the Who - Learn More

The Authors tab has been revamped to offer new key insights! An audience snapshot report, uncovering the demographics, top professions, and interests of the people tweeting about topics that matter to you.

Smart Alerts - Now Available: Send Email Alerts to External Recipients - Learn More

Widen the scope of your Meltwater alert recipients to ensure the entire team, not just those with a Meltwater login, are aware, aligned, and taking action on business, brand, and industry-critical information.

Media Relations - Mini-Profiles Save You Time When Running Journalist Searches - Learn More

Mini-profiles offers a new, streamlined way to view additional information on a contact, without leaving your current screen. This provides a faster, easier way to vet contacts, without interrupting your workflow.

Monitor - Create a Digest Report Direct from Monitor

Digest reports offer a way to deliver reports directly to your inbox, at your preferred frequency. You can now create and schedule these reports directly from Monitor!

Smart Alerts - Receive Alerts for Significant Engagement Increase on Your Facebook Page - Learn More

Be nimble, and stay in the know. Receive a Page Engagement alert when the engagement volume of your posts on your owned Facebook page is significantly higher than your baseline.

Explore - Include Relevant Content Outside Your Filtered Location, with the Unknown Filter

This new filter allows the inclusion of content that would be previously filtered out of results, because the individual result, or source, does not include location data. The Unknown Filter will keep these items in your results.

Explore - Enhance Your Boolean Searches for URLs and Domains with Two New Operators - Learn More

Search for parts of a URL and search for website domain and subdomains with the new site: and containslink: boolean operators.

Mobile - Tag Fan Messages On-The-Go

Meltwater Engage Mobile users will now have full tagging capabilities! Users can tag fan messages, see tags displayed on brand and fan content, filter by tags, and create new tags. Messages tagged on mobile will reflect on web, and vice versa.

​Smart Alerts - Receive Alerts for Every Mention of Your Brand, While Excluding Duplicates - Learn More

Stay in the know by receiving alerts for Every Mention of your brand or topic, while excluding syndicated duplications of the same mention, to track the true impact of the mention.

Engage - 🚀 Schedule Instagram Stories and Carousels in Publish 🚀 - Learn More

With the Instagram Story and Carousel content creator, you can manage your entire social calendar in one place. Create your stories and carousels in advance, and see them alongside your other social content on the calendar.

Explore - Subfilter by individual RSS feed

Previously, when using RSS feed as a filter in Explore, all RSS results returned together. Now, you can now subfilter down per individual RSS feed you receive results for! Simply click the arrow next to the RSS results, to drill further into your added RSS feeds for subfilter selection.

Monitor - Introducing Monitor! - Learn More

Monitor is a multi-stream experience for consuming relevant content, from multiple source types, in a single view. These content streams within Monitor are where you view and take action on the content generated from your searches, tags, and RSS feeds. Monitor will soon replace Inbox, so be sure to check it out now!

API - 🚀 Create and update Explore searches via the API 🚀 - Learn More

API users can now create and update Keyword, Boolean (advanced), or Combined searches directly via API calls.

Navigation - 🚀 More from Meltwater 🚀 - Learn More

Navigate directly to another Meltwater app, all within the same login session. No extra logins, passwords, or URLs needed.

Media Relations - Outreach attachment size increases

Attachment file size limits in Outreach have been increased. Individual attachment file size has increased from 1MB to 10 MB, and the overall attachment limit on an outreach email has increased from 3MB to 10MB (sum of all attachments).

This allows you to upload more attachments, larger attachments, or both!

Explore - 🚀 Twitter Insights - New Gender Breakdown Widget 🚀

When reviewing results within the Twitter Insights tab in Explore, there is a new Gender Breakdown widget. This widget is based on tweets from authors for which we were able to infer gender, using their name. Tweets may not have a gender associated because personal info was unavailable or because it is an organization Twitter account without an associated gender. We currently do not have a way of identifying non-binary gender, so authors are identified as Male or Female.

Engage - Two new message types added in Conversations - Learn More

You can now see recommendations of your brand on Facebook! These are listed as “recommendations for” as a positive review and ”recommendations against” as a negative review. Also, the new Brand Posts/Tweets type filter provides the ability to view brand published content directly in Conversations, allowing for post tagging and post level moderation.

Explore - Create Author List Directly from Authors Tab - Learn More

You can now create an Author List directly in the Authors tab in Explore. After selecting your Author(s), and clicking Add to List, the pop-up with your list of current Author lists, will also include a button to Create List!

Engage - 🚀 Send Twitter Direct Message to Public Reply 🚀

Users can now send a direct message to a public Twitter reply in Conversations! This can be used for customer service to take a public conversation, private.

Replies now have an option to Send direct message, via the ellipses menu.

Engage/Reporting & Analytics - 🚀 IGTV Insights In Analytics 🚀 - Learn More

IGTV Insights are now included in the Instagram Overview report template in Social Analytics. They will be included in all post-level data, as well as the Top Performing Posts.

In the top-performing List view, they are distinguished by a TV icon.

IGTV is also now a separate post type in the Post Type graph.

Engage/Reporting & Analytics - Overview Report Thumbnail Improvements

Thumbnails for posts in the Facebook and Instagram overview templates in Social Analytics will now be available indefinitely! This includes images, videos, and Instagram stories!

Navigation - Pin the Navigation Bar in Meltwater - Learn More

The Meltwater Navigation bar can be pinned open or, closed to dynamically open and close as you hover over it.

Smart Alerts - 🚀 Microsoft Teams Integration Launch - Learn More 🚀

With the ability to push Alerts via a direct Microsoft Teams integration, your organization will receive your latest news alerts in the most modern and convenient way!

Explore/API - 🚀 Twitch and Pinterest sources added to API exports for Explore - Learn More 🚀

Engage - Facebook and Instagram Ad comments in Conversations

Review and respond to Ad comments / replies. Two new message types have been added under the Types filter in conversations. Ad comments and Ad replies are new options for both Facebook and Instagram.

Engage - ‘Select All’ options in the Message Type Filter

As we expand available message types, we’ve added a new way to easily select them. The top option allows for bulk selection for all channels. Each channel also has a ‘Select All’ at the top of their section, for intra-channel bulk selections.

Engage - Facebook - Edit video thumbnails and titles

You can now customize your Facebook video thumbnails prior to posting! Select from one of the five pre-populated images automatically selected from the first few frames of your video, or upload a custom thumbnail.

Engage - Cross Channel Overview Audience Growth Graph Update

The Audience Growth graph on the Cross Channel Overview report in Analyze, has been updated to now depict fan changes, rather than total fan count.

Engage - Assignment popup during account connections

Assigning users to newly connected accounts is now even easier! After connecting a new social account to Engage via the Owned Connections tab, the user assignment window will automatically open, allowing you to easily assign account access to all necessary users.

Engage- Instagram Direct Messages for Web & Mobile - Learn More

Instagram Direct Messages includes the ability to respond to Direct messages, Story replies, and Story mentions within Conversations.

Engage- Total Engagements Widget available in Social Analytics -Learn More

Total Engagements= The total number of times users liked, commented, and saved your posts. This includes organic activity only. Values are attributed to the post date.

Engage- Post Link Clicks Widget available in Social Analytics -Learn more

Post Link Clicks Widget available for the LinkedIn, Twitter

and Facebook Overview Reports)

Facebook post clicks= The number of times that users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.

LinkedIn post clicks= The number of times during the reporting period users clicked on the link, media, more icon in the top right corner, or organization page from your posts. This includes organic activity only.

Twitter post clicks= The number of times users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.

Engage- 24 hr Response Restriction to Facebook Private Messages Increased to 7 days - Learn more

Users now have up to 7 days to respond to Facebook Private Messages across both the Web & Mobile App.

Explore- Export 20k Random Sample of Content -Learn more

Researching large topics (COVID-19 vaccine, Tokyo Olympics Sentiment, Future of

Cryptocurrency) pulls in a high volume of results. Being able to export a randomized sample of content, allows you to get a pulse on the conversation which will better inform you of key messages, sentiment, and media prominence to better refine and inform your research efforts.

Explore - Introducing new data types - Learn more

Incorporate data from Pinterest and Twitch into your Explore searches via the source type filter.

Explore- Introducing Custom Categories -Learn More

Utilize saved boolean queries as filters to narrow your search results for analysis and comparison. Custom Categories can be used wherever filters are available and can be applied across Keyword, Advanced and Combined searches.

Engage- Facebook & Instagram Paid Performance Reporting -Learn More

Introducing a new template to your owned social analytics- FB & IG Paid! This report allows you to analyze your paid performance across Instagram, Facebook and Messenger.

Engage Mobile - Approvals in the Mobile App - Learn more

With the Engage Mobile App you can approve posts assigned to you while on the go. Under the My Tasks tab you can quickly see the posts awaiting your approval in one stream.

Alerts- New Alerts Launched -Learn More

Introducing two new alerts to the Smart Alert Library:

Engage- Facebook Audience Customization for Publishing -Learn More

Introducing the ability to add Audience Restrictions to your Facebook posts in Meltwater Engage. Users can now target their posts by age, country, region or city!

Newsletters -Exposed Article Image for Custom Templates -Learn More

Editorial and social images can now be exposed in custom templates! This will provide additional context and incorporate a visual component for your Newsletter distributions.

*Please reach out to your Account Manager or help@meltwater.com to add this feature to your current customer Newsletter template. Requires Meltwater Newsletter in your subscription.

Mobile- ‘What’s New’ Updates- Learn More

With our latest update, it’s easier than ever to get instant access to your top mentions, all from a simple push notification. Get recommendations for top searches based on your past readership history, so you never miss an important article or social mention. Our mobile app is available in both the Google Play and Apple App store. Using your camera on your phone, scan the below QR code and download it today.

Engage- Bit.ly Integration for Publishing - Learn More

Introducing our Bit.ly connection for a more elegant publishing experience in Meltwater Engage. Shortening links provides more manageable messaging and can help track and compile key insights around your audience and customers!

Introducing System Alerts! Learn More

System Alerts help notify you of when an action has been completed or when a task has been assigned to you. These alerts provide zero disruption to your workflow and will be the future of how you will be notified of generated reports being ready, accessing all downloads and more. Stay tuned for future alerts being added to our growing library!

Explore/Search- Owned Facebook and Instagram Data available in results - Learn More

Access your owned Facebook posts, comments and owned Instagram comments within your search results if you have both Meltwater Engage and social media monitoring within your account. By showcasing owned and earned data in a single search, you will be able to better understand the conversations happening around your brand and industry, and how your owned posts may be driving those conversations.

Explore - Introducing ‘Quick Picks’ for source selections - Learn More

Pre-defined source selections specific to your region now available as a filter in Explore. Increase the relevance of your search by narrowing your results down by a specific geo and source type with a simple click!

Note: Image below is from a user based in the Americas. ‘Quick Picks’ will reflect the user’s local geo.

Explore- Edit a Search from Combined Search -Learn More

Make edits to or duplicate an original search directly from Combined search. Quickly and efficiently make edits to your search keywords or filters directly from Combined search without having to exit the environment to make edits to the original search.

Engage- 🚀 Assign Users to Specific Social Channels- Learn More 🚀

Select which of your Engage users are permitted to publish and view content to each of your connected social profiles. The ability to assign users to specific social profiles will help segment your profiles based on the roles and responsibilities of your team members.

Engage/Reporting & Analytics- 🚀 Introducing ‘Social Analytics’ (FKA ‘Measure’ in Meltwater Engage)- Learn More 🚀

‘Social Analytics’ allows you to measure your social channel performance individually or aggregate data from multiple profiles so you can report back on the success of your social media channels. All Meltwater Engage customers will find their saved reports and templates (formerly in Measure) now in Social Analytics under Analyze.

General Platform- New ‘Account’ Landing Page -Take a Look

The new ‘Account’ landing page provides a modern and organized overview of all things related to your account. Full account details are crisply outlined while all set-up components are readily available for user set-up, social connection management and more.

Explore - 🚀 Twitter Engagement Metrics - Learn More 🚀

Easily identify and surface the most engaged content across Twitter, with the ability to drill down by Retweets, Likes and Replies. Sorting by Twitter engagement will help with campaign tracking and reporting, competitor intelligence and aid in influencer identification.

Engage - 🚀 Instagram Competitive Benchmarking Launch - Learn More🚀

Compare your owned handles against those of your competitors or peers to assess overall audience growth, top performing posts, messaging effectiveness and more with Instagram competitive benchmarking!

Engage - Saved Responses in Conversations - Learn More

Introducing the ability to save template responses in Conversations! Saved Responses allows teams to work more efficiently to reply to comments, replies and direct messages while maintaining a standardized voice for your audience, customers and followers.

Smart Alerts - 🚀 Slack Integration Launch - Learn More 🚀

With the ability to push Alerts via a direct Slack integration, your organization will receive your latest news alerts in the most modern and convenient way!

Explore - Custom Date Range for Compare Searches Learn More

Sometimes you need to compare your brand’s coverage from two different date ranges, such as benchmarking your product launch from the summer against your competitors’ winter launch. With the ability to override the date for individual compare searches, you’ll be able to do proper comparison analysis regardless of the point in time.

Engage - Author Lists Now Available in Conversations Learn More

Author Lists are now a filter option for Conversations! By bringing in your Explore Author Lists, you will be able to connect the dots between owned Twitter content and authors on their lists mentioning them.

*Please note that you must have Explore to see this new filter option

Engage-CSV Exports Now Available in Publish Learn More

Sharing your social content calendar with other departments and key stakeholders keeps everyone informed. With the ability to export your social calendar from both the Calendar and Feed View, you will be able to provide full visibility of your social media publishing.

Engage - Instagram First Comment in Publish- Learn More

Maintaining a crisp clear caption is difficult to do with the additions of #hashtags in order to drive engagement and measure performance. With the ability to add the first comment directly in the Instagram Publisher, you’ll be able to retain the engagement benefits of adding #hashtags without cluttering the parent post.

Explore - New Simplified Boolean Operators - Learn More

With a focus on ease of use, we are introducing seven simplified boolean operators and two NEW operators like sourceName to find documents from a specific editorial or social source and tweetId to quickly find a specific tweet within Meltwater.

Engage Mobile- Saved Searches Now Available In-App - Learn More

By pulling in both Explore and classic Searches into conversations in your Engage mobile app, users can now add value to conversations that may not necessarily mention them directly but are relevant to their brand or industry.

Engage- Scheduled Measure reports and classic searches in Engage- Learn More

You can now schedule Measure reports to be delivered on a weekly or monthly basis. These reports can be scheduled for up to 25 recipients and are delivered via a PDF report attached to an email. The recipients do not need to be Meltwater users.

Saved classic Searches are now available as a filter option in the Conversations tab in Meltwater Engage. Being able to engage with content that does not directly @ your brand allows you and your team to participate in conversations that are relevant to your brand and industry.

Explore/API - 🚀 Facebook & Instagram Data Available in Exports + Analytics- Learn More 🚀

Facebook & Instagram data is now available in your Explore PDF and CSV exports Meltwater API Updates!

Engage - 🚀 Facebook Competitive Benchmarking Launch- Learn More🚀

Compare your owned handles against those of your competitors or peers to assess your performance, messaging effectiveness and more with Instagram competitive benchmarking!

Explore - 🚀 Introducing the ‘Authors’ Tab- Learn More 🚀

The newly added 'Authors' tab will showcase, in ranked order by number of followers, the top Twitter authors from Explore search results. This functionality highlights key information about these Twitter users, and allows users to add some or all of the returned handles to an existing Author List. This is a great opportunity to identify who the most important influencers are tweeting about a particular topic of interest.

Engage - LinkedIn @mentions in Publish - Learn More

You can now tag a LinkedIn Company and Showcase/Affiliate Pages in your Engage posts. To start, type the @ symbol followed by at least 2 characters. Multiple handles can be tagged in a post, and when the message is posted the handles will be notified that they have been tagged.

Smart Alerts- 🚀 Smart Alerts launch for all Meltwater Customers - Learn More 🚀

Smart Alerts automatically send key insights about your brand, competitors, or industry trends. With five active Alerts, and many more in production, users can customize what alerts they need and how they want to receive them. Alert delivery is supported across Web, Email and Mobile.

Engage - 🚀 Launching Approvals in Publish- Learn More 🚀

Having another member of your team to review social content before it's published can help you to ensure your tone of voice and branding is consistent. Posts can be assigned for approval on the final page of the Publish workflow. Once a post has been assigned, the reviewer will receive an email notification where they can Accept or Reject a post.

Explore- Product Review Boolean Operator - Learn More

Research Product Reviews with a specific rating. Reviews are normalized on a percentage scale from 0-100. For example, 80 would represent 80% positive or 4/5 stars. Users can now search for reviews for a specific product or brand using the productReview operator. *This is available in Explore and Search.

Influencers- 🚀 Custom Templates for Outreach - Learn More 🚀

You can now save your own templates in order to use when crafting outreach through Influencers. With saved templates, you can make sure your branding is consistent and formatting is accurate across the board.

Explore - Newly Added ‘Top Forums’ to Analytics Tab- Learn More

With the addition of Top Forums users can uncover questions, opinions, and feedback that people have about their brand, products, competitors, and overall industry category

Explore-Facebook Page Monitoring - Learn More

Monitor Facebook pages to track posts, comments, and engagements. To monitor Facebook pages you must authenticate your account. Each authenticated Facebook account can add up to 50 Facebook pages for monitoring.

*Please note that monitoring Facebook pages is included within our Premium Social Package (PSP), Explore Lite and Explore Unlimited packages.

Engage- 🚀 Launching Assignments in Conversations - Learn More 🚀

With Assignments in Conversations, users can now make sure the right teammate is notified of and respond in a timely manner to incoming posts. Once a conversation has been assigned, the assigned user will receive an email notification alerting them of their assignment.

Engage Mobile-Collision Detection & Quote Tweets now Available - Learn More

Collision Detection helps notify team members if someone is replying to social posts and who is taking the action, ensuring no two people are responding twice to the same message. Users now have the option to add a comment to a retweet. To make a quoted tweet, click on Retweet and select “Retweet with comment”.

Engage - Updates in Publish - Learn More

A flurry of updates happening in the Publish tab of Meltwater Engage. Beginning with the ability to filter posts by tags to easily identify owned content for specific campaigns. Next is an updated calendar picker and the ability to ‘clone & edit’

Engage - GIF Publishing - Learn More

Last month we released GIF publishing on Twitter- now you can also publish GIFs for Facebook and LinkedIn! Select the GIF button when composing to add a GIF to your post. You can post up to 1 GIF at a time, as long as it is less than 5MB.

Influencers - Influencer’s Search Improvements - Learn More

The new Influencers search allows users to easily toggle between "Contacts named..." and "Contacts writing about...", helping you get to the results you are looking for quicker.

Newsletter - Social Echo Available in Custom Templates - Learn More

Customize your template to include the social echo an article had across the various social networks to allow your reader to quickly pinpoint the content that is most trendy and impactful.

Explore- Two New Widgets in the Analytics Tab - Learn More

With the addition of Top Blogs and Top Subreddits users can research which sources post about a specific topic, discover blogs to partner with or add to outreach campaigns and more!

Engage - 🚀 Twitter @mentioning + GIFs in Publish - Learn More 🚀

Users can now tag Twitter handles in their Twitter posts when publishing through Meltwater Engage! To get started, type the @ symbol followed by at least 2 characters to see name, username, and whether the handle has been verified or not.

Engage Mobile- Conversations’ Updates - Learn More

Users can now filter incoming messages by status and marking posts and tasks as complete to maintain an up-to-date social inbox-all on the go!

Download Meltwater Engage Mobile Today

Engage - 🚀 LinkedIn Video and Multi-Image Publishing - Learn More 🚀

Introducing the ability to publish videos and multi-images for LinkedIn through Meltwater Engage! Enriching your content with multi-media will help tell your story for your audience and network.

Influencers - New beats added to Influencers - Learn More

With over 14,000 Beats including, pop culture, cryptocurrency, Blockchain Technology and B2B Marketing & Communications, adding additional beats will expand your search.

Newsletter - 🚀 Add Content functionality directly available in Newsletters - Learn More🚀

Improved workflow for Newsletters! Introducing the ability to Add Content directly from the Newsletter. No more needed to Add Content externally. Seamless curation all from one spot.

Engage- Tagging available in Conversations and Publish - Learn More

Tagging in both Conversations and Publish allow team members to be more agile and organized when it comes to their social management and measurement. Tag incoming posts relevant to a campaign, and tag owned content you publish directly for seamless reporting with the Cross-Channel Tag Report.

Engage- Explore Searches in Conversations - Learn More

Saved Explore searches are now available as a filter option in the Conversations tab in Meltwater Engage. Being able to engage with content that does not directly @ your brand allows you and your team to participate in conversations that are relevant to your brand and industry.

Engage-Facebook @mentions in Publish - Learn More

Users can now tag a Facebook page in their Facebook posts when publishing through Meltwater Engage! To get started, type the @ symbol followed by at least 2 characters when creating your next Facebook post.

Explore - 🚀 Launching ‘Combined Searches’ in Explore - Learn More 🚀

Combined Searches allow users to join together two or more existing saved searches using AND, OR, and NOT Boolean operators. This is helpful for managing a large number of saved searches and for quickly combining topics with brand and competitor saved searches.

Engage Mobile - Conversations Now Available - Learn More

Introducing Conversations in the Meltwater Engage Mobile App. Bringing in the same desktop conversations into Mobile, allows teams to view incoming social posts on the go!

Download Meltwater Engage Mobile Today

Engage - Collision Detection + Quoted Tweets in Conversations - Learn More

Collision Detection helps notify team members if someone is replying to social posts and who is taking the action, ensuring no two people are responding twice to the same message. Users now have the option to add a comment to a retweet. To make a quoted tweet, click on Retweet and select “Retweet with comment”.

Explore + Search-🚀 Launching 'Labels' for Saved Searches - Learn More 🚀

Labels help keep your saved searches organized. With the ability to categorize searches by brand, industry, competitors and disciplines, users will be able to easily find the information they need.

Engage - Image Editor and Drafts available in Publish - Learn More

No need for photoshop! Users can now edit images directly in Meltwater Engage with various filters and edition options. Secondly, users are now able to save content as a draft in the Publish module. All drafted content can be found in the Feed View of Publish.

Explore-PDF Export in Content Stream - Learn More

Users now have the ability to export a PDF with up to 100 results from the content stream. Similar to exporting to CSV, select the documents you want to export, click the export button, and choose "Download PDF".

Explore- Unpacked Learn More - Learn More

Introducing the ability to match Twitter or Reddit documents that share a URL in the content. Particularly useful for Twitter since this social channel masks links with a t.co URL. Use a specific link or a general domain with an asterisk to find all shared links from that site.

Engage-🚀 Instagram Video Publishing - Learn More 🚀

Introducing the ability to upload and publish Instagram videos through Meltwater Engage!

Mobile-Quick Select Tags - Learn More

All of your most commonly used Tags will now appear at the very top whenever you tag content on Mobile. Allowing teams who often use a specific tag for outreach, project, campaign and competitor tracking to easily tag the content based on their “favorites.”

Explore - Facebook Comments - Learn More

Distinguish between Facebook comments and posts for your social listening. To search for Facebook comments you can filter by Facebook and use two available operators:

Mobile - The ‘Story of Syndication’- Learn More

Ever want to find the ‘first identified’ story? Meltwater Mobile’s ‘Story of Syndication’ helps surface that ‘first identified’ piece of content and shows the syndication journey while providing an analytics summary to showcase a story’s virality and reach.

Download Meltwater Mobile Today!

Explore - 🚀 Author Lists Launch - Learn More🚀

Author Lists allow you to create a list of Twitter handles or Reddit users, and use the list as a filter to find documents from those handles and users. For Twitter, you can also use the list as a filter to find Twitter documents to those handles.

💡 Tip

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Find answers and get help from Meltwater Support and Community Experts.

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