Sometimes, things don't go as planned and you receive an error message in Meltwater. Below you will see common Meltwater Error Messages, and recommended solutions.


Publish - Post Fails

Post fails appear as red on the Publish calendar.

Click the post to open the Message Details window. This will include the error message for any failed posts.

Hover over the ( i ) information icon for more details on the error.

Action

Error Message

Solution

Publishing content

Page Connection Issue

This account's connection has an issue or has expired. Please reconnect this account for the ability to post.

Publishing content

Rejected as Duplicate

The native API has rejected this post as a duplicate. Please review the channel's posting requirements and try again.

Publishing content

Content too Long

The native API has rejected this post for being too long. Adjust the content and/or number of tags then retry the post.

Publishing content

Corrupt User

The user that created this post cannot be found in our system. This could mean that the user has been deleted since this post's creation. Please re-make and re-schedule this post.

Publishing content

Rejected as Harmful

The native API has rejected the link in this post as potentially harmful. Please review the channel's posting requirements and try again.

Publishing content

Rate Limiting

You’ve hit the maximum message polling quota. Please wait and try again.

Publishing content

Unsupported Media

This media was rejected by the native API. Confirm that the media types, aspect ratios, and dimensions are supported and try again.

Publishing content

Timeout

The native API has returned a timeout error. This may be due to media size or heavy traffic to the API. Please wait a few minutes and retry or use a different media asset.

Publishing content

Mention Failed

The native API has rejected this post for having the same account @mentioned more than once. Please adjust your content and try again.

Publishing content

Unknown Error

Oops! Your message failed to send. Please retry.


Thank you for reading. If you have any further questions, feel free to reach out to us via Live Chat!

Team Meltwater

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