Sometimes, things don't go as planned and you receive an error message in Meltwater Engage. Below you will see common Meltwater Error Messages, and recommended solutions.
The most common cause for post fails in Meltwater is a disconnected social channel.
Some social connections expire on a regular occurrence
Instagram - 60 days
LinkedIn & TikTok - 1 year
However, some connections do not expire at all, such as Facebook, Twitter, YouTube, and Google Business.
Meltwater will send users a reminder when a connection is approaching expiration.
For further details view the help article: How to Connect your Social Media Profiles to Meltwater Engage
Publish - Post Fails
Post fails appear as red on the Publish calendar.
Click the post to open the Post Details window. This will include the error message for any failed posts.
Hover over the ( i ) information icon for more details on the error.
From here you do have the option to "retry posting now" (after making necessary changes) or you can "remove failed post". Learn more about the error messages and actions you should take below.
Publish - Post Fails Email Alerts
In addition to the error messages in the platform, post fail emails will automatically be sent for any social post that fails to successfully publish via Meltwater Engage. This includes both scheduled and ‘Post Now’ posts.
Post fail emails utilize the same smart alert technology and templates already available in Meltwater.
Sender: Meltwater Alerts <email@example.com>
Subject Line: “The following post failed to publish”
The email alert will list the post-fail reason, if available.
The alert will include a visual representation of the failed post.
The View button will redirect users back to the failed post within Publisher.
A direct link to the post is also available to copy/paste.
From there a user can correct any outstanding issues and retry.
Links expire after 7 days.
A post scheduled for multiple channels will receive a single email for every post fail
Post fail emails will be sent to the following users:
The post creator
The post approver
The user that last updated the post
Error Message + Action to take
Page Connection Issue
This account's connection has an issue or has expired. Please reconnect this account for the ability to post.
Rejected as Duplicate
The native API has rejected this post as a duplicate. Please review the channel's posting requirements and try again.
Content too Long
The native API has rejected this post for being too long. Adjust the content and/or number of tags then retry the post.
The user that created this post cannot be found in our system. This could mean that the user has been deleted since this post's creation. Please re-make and re-schedule this post.
Rejected as Harmful
The native API has rejected the link in this post as potentially harmful. Please review the channel's posting requirements and try again.
You’ve hit the maximum message polling quota. Please wait and try again.
This media was rejected by the native API. Confirm that the media types, aspect ratios, and dimensions are supported and try again.
The native API has returned a timeout error. This may be due to media size or heavy traffic to the API. Please wait a few minutes and retry or use a different media asset.
The native API has rejected this post for having the same account @mentioned more than once. Please adjust your content and try again.
Oops! Your message failed to send. Please retry.
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