Introducing another delivery method to receive your Meltwater Alerts - a Generic Webhook!
This article will cover:
Generic Webhook Overview
Nearly all organizations use some form of a collaboration tool to conduct business. Meltwater has supported direct integrations with Slack, Microsoft Teams, and DingTalk.
If you don’t use one of the above, you can still receive alerts! Meltwater has taken the next step in our integration plans - a Generic Webhook.
A webhook is a powerful tool in web development that allows you to enhance or modify the behavior of a web page or application using custom callbacks. Simply put, it's a way for one application to automatically send messages to another.
In the case of Meltwater, webhooks enable the sending of Smart Alerts to other applications. By utilizing automation platforms like Zapier, Make, or IFTTT (If This Then That), you can seamlessly connect Meltwater to platforms such as Discord, Google Chat, and many others. Additionally, using the generic webhook option provides the flexibility to receive alerts directly to an API, though this requires some configuration.
Setting Up a Generic Webhook
Webhooks are not created in Meltwater. You create them within the specific platforms of your choice. Then, you can add that Generic Webhook from the third-party integrations page via the Account section in Meltwater.
Below is an example of using the Third Party Integration Platform with Zapier.
First, we need to create the Webhook in Zapier
Navigate to Zapier
Click Create Zap
Click on Webhooks by Zapier
Select Catch Hook under Event
Click Continue
Click Continue (Pick off a Child Key is not required)
Copy the webhook URL
Now that the Webhook has been created, Navigate to Meltwater
Click Account in the left-hand navigation bar
Click Third-party Integrations
Navigate to the Generic Webhook section
Click on Connect
Add a name for the Webhook and the Webhook URL from Zapier
Click Add
The Webhook will now appear as shown below
Now that the Webhook has been linked in Meltwater, it is time to create the Alert
Click Content in the left-hand navigation bar
Click Alerts
Click Create Alert on the top right corner
Select the Alert Type you would like to create
Click Next
Add the searches and recipients you would like to receive the alerts for
Under Delivery Method, select Generic Webhook
Enter the Name created during the setup that should receive the alerts
Click Save
Testing Your Generic Webhook
After you’ve created an alert through a Generic Webhook, platforms such as Zapier require you to test the webhook.
Once the alert set up receives an alert, follow these steps:
Go to Zapier
Select Test Trigger on the Zapier site to ensure it is working
Once the test trigger is completed, you can connect to any delivery channel within the third-party integration platform.
FAQs
Should I speak to my IT team before setting up a Generic Webhook?
It is highly recommended that you speak with your organization's IT team, as it requires technical steps.
Are there limits to the amount of integrations I can set up?
There is no limit on the amount of integrations therefore, you can connect to multiple channels.
Can you connect multiple connections under the same Webhook?
For Zapier specifically: you can connect multiple connections under the same webhook, but it functions as a funnel - so any alert you connect to that webhook will go to both apps - they cannot be unique. If you want Alert A to go to Google Meet and Alert B to go to Trello - they have to be different webhooks within Zapier.
💡 Tip
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