Meltwater’s Release Notes are designed to keep you up-to-date on the latest happenings within the platform. Each monthly breakdown provides a holistic overview of the latest features and functionality released in the platform.
Look for the 🚀 to find new product and feature launches🚀
Note: certain product releases are specific to different modules in the platform. Please check your subscription and reach out via Live Chat or your Account Manager if you’d like to learn more about a particular release.
Check back to this page regularly to see the latest updates in the Meltwater product!
Explore: Monitor, Research, and Analyze over 200 billion online conversations.
Engage: Social Media Management and Measurement.
Media Relations: Search for and build focused media lists, and engage directly via personalized outreach.
Share: Internally or Externally communicate via branded Newsletters and Newsfeeds.
Alerts: Actionable Insights
and real-time alerts
Mobile: Meltwater has two mobile apps. Download these today!
Reporting & Analytics: Insights & Analytics for all of your reporting and measurement needs.
API: Build reports or dashboards by pulling data from Meltwater to ingest in external tools and systems for analysis.
General Platform: Other important happenings with the platform!
Bulk Duplicate Selection in Explore and Analyze
When selecting multiple pieces of content in Explore, or Analyze for further action like tagging or exporting, you can save your selection instead of being prompted each time you bulk select. Learn more about bulk action options and duplicate settings here.
Recent Custom Date Ranges in Monitor and Analyze
Recently applied custom date range selections are now available across Monitor and Analyze for more granular media monitoring. Specify your date selection precisely to the time frame required for your media monitoring. Rediscover the date selection when switching apps. Learn more about applying custom date ranges in Monitor and Custom Dashboards.
Media Relations Relaunch: Helping Our Customers Earn More Impactful Media Coverage
Introducing a reworked Media Relations Platform, featuring an overhauled media database, common CRM features, and more customizable search for targeted media lists. Contact profiles in Media Relations now feature badges indicating profile types: automated, verified, private, and user-modified. We’ve also improved the data and contact richness in our media relations platform for more consistent updates and made it easier to bring in your imported media lists. Learn more about how to do media research in the new Media Relations here. And check out our updated mAcademy course, PR Media Relations with Meltwater!
Engage: Search for Social Profiles & Handles by Name in Conversations
The find bar in Conversations has been upgraded to allow searching for social profiles, usernames, and handles! The ability to now easily search across social channels, and message types, for a specific user will save you time, as you no longer need to scroll and sift through messages. Learn how to use the updated find bar HERE.
Account Settings: Optional Multi-Factor Authentication
Multi-factor Authentication, also known as MFA, is now available on your profile page in Meltwater. Work safer and smarter with added security and protection. While MFA is optional, it delivers added security for those who enable it. Learn more about and how to enable MFA HERE.
Klear: Enhanced Campaign Analytics
Dive deeper into campaign results and build a smarter strategy with new Analytics in Measure. The new Analytics tab features a full page of interactive charts and graphs displaying real-time results for your campaigns. Acting as a hub for your most impactful data, this includes an overview of metrics across time, a breakdown of social networks/content types, sales data, top influencers/content, and audience demographics. Learn more about using these enhanced measure analytics HERE.
Klear: HQ Dashboard
Workspaces in Klear allow cross-functional teams to organize and run campaigns in separate environments while staying consistent in their influencer workflow. The HQ Dashboard provides visibility into top-level metrics and activity across all workspaces. Learn more about and how to use the HQ Dashboard HERE.
Explore for Media Intelligence: New Fields in Content Stream Exports
Ten new fields are now available in content stream exports found in Explore, Monitor, and Analyze. These fields include Social Echo Total, Editorial Echo, Is Verified (Twitter Only), and further engagement metrics breakdown including Likes, Replies, Retweets, Comments, Shares, Reactions, and Threads. Learn more about exporting content streams here.
Engage: Facebook Mentions in Conversations
Facebook 3rd party mentions will now appear in Conversations, where you can view and take action where your brand is mentioned, even if the mention was not on their owned page. Learn more about managing your social post through Engage conversations here.
Engage: Instagram Story Publishing via web
Instagram now allows for the Publishing of stories directly from the web! This means you can draft, schedule, and publish Instagram stories directly within Meltwater, without needing to use the Engage mobile app. Learn more here.
Analyze: Download a CSV, PNG of an Insight, plus Custom Text Formatting
Introducing the option to export a widget as a CSV or image from your dashboard, plus more customizable text formatting.
Download CSV: Select a specific analytic or visualization from the Custom Dashboard and download the underlying data that is used to create that particular analytic.
Download Image as PNG: Whether you need to download or copy for use in presentations, exporting the insight as an image removes the need to take a screenshot! This was previously available in Classic Dashboards, and addresses customer asks.
Custom Text Formatting: New custom text options in the Custom Text Insight, including fonts, bullets, numbered lists, as well as bold, underline and italics.
Learn more the new updates in Custom Dashboards here.
Engage: Twitter API Updates
Engage has been upgraded to Twitter’s latest v2 API, featuring several new updates and enhancements for Engage users including updated polling times, backfills, and more:
Polling every 4 hours
Increase in Tweet polling from 7 days to 30
Automatic backfill of the last 7 days at time of new connection
RT engagements are now attributed to the original Tweet
Likes is a now total count (likes - unlikes)
Tweets with Twitter polls now appear in Social Analytics
Learn more about the Twitter social analytics metrics here.
Media Relations: Collaborative Inbox Now Available for Users Outside the US
In Collaborative Inbox, now available for all Media Relations users regardless of region, you’ll be able to connect your email into your Meltwater account. With an integrated email, journalist contacts in Media Relations will show a pitch status once you’ve interacted with them. With this release, you’ll be able to see your team’s interaction history for a contact, and reply directly in a shared thread.
Learn more about how to set up and use the Collaborative Inbox here.
Explore: Two New Source Types with KakaoTalk and LINE Voom, plus Expanded VK Coverage
Introducing two new social Source Types in Explore: KakaoTalk and LINE Voom
We’ve also doubled our VK coverage, currently included under the Forums source type.
These are free additions for all customers with the following packages: Social - Essentials, Social - Advanced, Media Intelligence + Social Suite - Essentials, Media Intelligence + Social Suite - Advanced
Klear: Create Coupon Codes in Bulk
You can now create and send unique coupon codes to multiple influencers at once rather than one by one through Klear. Many e-commerce customers use coupon codes in influencer campaigns to increase sales, engage new customers, and track best-performing influencers. But creating and distributing codes can be a repetitive and time-consuming process, especially with scaled activations.
Learn more about how to send coupon codes in bulk here.
Engage: LinkedIn Personal Profile Mentions in Publish, Reorder Attached Media per channel, plus Lifetime Facebook Connections
LinkedIn Personal Profile Mentions in Publish - You can now @ mention LinkedIn Personal profiles when drafting and scheduling content in Publish. Learn more about creating a LinkedIn post here.
Reorder Attached Media Per Channel - You are now able to reorder attached media assets at the individual channel level, when drafting and scheduling content in Publish, just like in General Compose. Learn more about using the media uploader here.
Lifetime Facebook Connections - Facebook page connections have been updated to never expire when connected to the Owned Connections page. Learn more about connecting your Facebook profiles here.
Content: Improvements to Adding Content
Add content directly into the content stream without the need to modify your Explore search. Adding content is easier and more effective than ever! Previously, adding a URL into the “Content” tab required lengthy descriptions to match the underlying search. Or tags to ensure the content gets included. Now, you can add any content you like into your search results in a few easy steps. Learn more here.
Explore/Explore for MI: AI Powered Content Clusters
a new AI-powered widget on the Overview tab in Explore. Using a proprietary AI, Meltwater clusters related search results based on topic similarity and generates summaries for the clustered content. The new widget helps by highlighting the most relevant content, quickly organizing similar stories, and summarizing the main points. Source types include News, Blogs, Twitter, and Reddit. Learn more here.
Explore/Explore for MI: Spike Analysis
A new AI-powered insights feature on the Mentions Trend widget in Explore: Spike Detection and Analysis. Identify statistically relevant shifts in news and social media conversation, with summary explanations and insight drill-ins to view mentions and additional spike analytics. We’ve also updated our Spike Alerts with the new contextual analytics across email, in-app, and Slack. Learn more here.
Klear: New Campaign Calendar
Keep track of all influencer dates and deliverables through a new calendar view. The new Campaign Calendar view highlights all expected deliverables per month at a glance. Through the easy-to-follow interface, you can see how many posts (and from which network) are expected to go live each day, which posts have already been completed, and easily be alerted to which deliverables are past due. The new Deliverables tab within Manage houses the Calendar view, deliverable creation, and Predictive View all in one dedicated space. Learn more about how to use the campaign calendar here.
Klear: Visual Search Extending to YouTube
Klear’s AI powered Visual Search capabilities are now available for YouTube discovery. Visual Search for YouTube allows you to describe an ideal video to generate results with influencers creating similar content. Learn more about Visual Search here.
Meltwater API: Data Streams
The Meltwater API allows you to build reports, dashboards and custom solutions by pulling listening data into their tools and systems. While the frequency of exports was previously limited to daily and manual exports, we are now enabling real-time streaming. With this update, Data Streams is now sellable in all markets, includes all the sources in our Export API, and is scalable for Enterprise use cases. Learn more here.
Engage: Publish on the Go for Android
You now have the ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone! Learn more about how to publish content on the go here.
Engage: Asset Library Gallery View
The Asset Library in Engage has been updated to include a new Gallery View option, featuring a tile display for easier viewing of images and folders. Learn more about navigating the asset library and new gallery view here.
Klear: Bulk Request TikTok Demographics for Campaign Managers
You can now request TikTok demographics from multiple campaign members simultaneously rather than one by one. This update is available in the Campaign Manage tab. Learn more about viewing influencer profiles and audience demographics here.
Analyze: AVE is now available in Custom Dashboards
Now you can now create 5 new insights in Custom Dashboards including Share of Voice by AVE, Top Locations by AVE, Top Publications by AVE, Keywords by AVE, and overall AVE trend. Learn more about creating custom dashboards here and the new insights to choose from here.
Engage -Mobile: Publish on the go for iOS
You now have the ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone! Learn more here.
Klear: Recruit Influencers on your Website
We recently launched the Custom Landing Page Builder, guiding users through a simple workflow to create engaging branded spaces for influencer recruitment. Now, we’ve taken it a step further, empowering users to easily embed these custom pages directly on their website using just one piece of code. Learn more about creating a custom landing page here.
Media Relations: Collaborative Inbox
In Collaborative Inbox, now available for Media Relations users, you’ll be able to connect your email into your Meltwater account. With an integrated email, journalist contacts in Media Relations will show a pitch status once you’ve interacted with them. With this release, you’ll be able to see your team’s interaction history for a contact, and reply directly in a shared thread. Learn more and how to use the Collaborative Inbox here.
Engage: Best Time to Post, + Validation Updates for Multiple Platforms
Best Time to Post: an AI-powered tool designed to help you pick the optimal time to schedule and post social content! Our algorithm uses a collection of over 4.1 billion social posts across all time zones to provide you with precise suggestions for your social media posts, tailored to each day of the week and each social media platform. Learn more here.
Validation Updates for Multiple Platforms: Based on the latest APIs, we’ve updated the valid character counts and file sizes for TikTok, LinkedIn, and Facebook publishing. Learn more about channel specifics here.
Increased video max size to 3 GB
Increased image max size to 8MB
Increased video max size to 5 GB
Increased character count to 2200
Increased video length to 10 minutes
AI Tagging: in Content Streams
Our new content tagging experience leverages AI Large Language Models (LLMs) to suggest content categories based on the document content. Wherever you can find a universal content stream including Explore, Analyze, and Monitor, you can now tag your content with AI-powered suggestions based on existing tags. Learn more about how to use AI Tagging here.
Author Segments: Compare Saved Dashboards, plus an Updated Homepage and Topics increase to 1072
Introducing Compare in Author Segments. Featuring the ability to directly compare up to five (5) saved Author Segments dashboards side-by-side.
Or, uncover shared and differing aspects between two dashboards with Overlap and Difference, featuring an easy way to compare differences and similarities between audiences.
Learn more about Author Segments here.
Explore: Key Metrics for Twitter widget breakout on the Twitter Insights tab + Twitter Views; plus a New Look Donut Chart
Key Metrics For Twitter - Breaking out the four metrics and one trend line from the Key Metrics for Twitter widget on the Twitter Insights tab, into five separate widgets, and adding the new metric Twitter Views for the first time!
New Look Donut Chart -The donut chart widget has been updated with a new look and feel, featuring a new legend, that includes color labels, percentages, and actual values.
Learn more about Twitter Insights here.
Klear: Customize Affiliate Fees
The Affiliate Fee column is now available in Manage, allowing you to configure affiliate fees during campaign set-up rather than just within Measure. The affiliate fee column (in both Manage and Measure) has also been updated with the option to set fees as a fixed amount per conversion, rather than just a percentage. Learn more here.
Klear: Use Existing coupon Codes Across Campaigns
The existing coupon code feature now allows brands to re-use coupon codes created in Klear or import existing codes from a Shopify store to use across multiple campaigns. Learn more here.
Explore Bundled Release: Twitter Verified Checkmarks, Sort by Views, NSFW filters, Expired Monitored Profiles
Announcing four new enhancements for comprehensive media monitoring in your daily workflows.
Twitter Verified Checkmarks: Grey, Blue, and Gold badges are now visible and searchable for verified Twitter authors in the new content stream. More information about verified checkmarks can be found here.
Sort by Views including Twitter: Driven by popular requests, we’ve enabled sorting content streams by the new Views analytic. Learn more about sorting by views here.
NSFW Filters: More comprehensive filters have been expanded to include NSFW Twitter content in Explore. Learn more about the NSFW boolean filter here.
Banner indicating Expired Profiles: Expired monitored social connections can be the cause of multiple underlying errors (especially missed data), so we’ve exposed them in a persisting banner alerting you when the profile needs to be reset. More information about why social accounts disconnect can be found here.
Analyze: Select Chart Type, Updated Donut Chart, Duplicate Tabs
More data in one multi-tab dashboard view for powerful analytics and faster workflows
Chart type: Select from bar chart, pie chart, line graph layouts and more for select widgets in Custom Dashboards.
Donut chart: Introduces a combined legend to the right of the donut chart for easier data interpretation.
Duplicate Tab/layout: Duplicating a tab recreates the same tab, removing the need to select individual Insights for the dashboard tab. Need to duplicate the tab without the searches so you can power the tab with new ones? Duplicating a tab layout repeats the tab with no inputs selected.
Learn more about these new Custom Dashboards functions here.
Engage: Updates to Owned Social Connections Page
The three tabs under Account > Social Connections (Monitored, Owned, and Paid), have been updated with a matching look and feel. More options have been pulled from the previously hidden three action dots to allow for easier access to critical actions, like Assigning Users on the Owned connections tab. Learn more about connecting your Owned Social accounts here.
Engage - Conversations: AI Assistant Powered by ChatGPT API
An AI Assistant Powered by ChatGPT API in Conversations. Built with the same OpenAI technology as the AI Assistant in Publish, the AI Assistant in Conversations allows you to take full advantage of the latest advancements in generative AI to work faster, beat writer’s block, and formulate more engaging responses to fans. Learn more here.
Klear: TikTok Audience Demographics
You can now access TikTok audience demographic data within Klear profiles including age, gender, language, and location. Learn more about viewing influencer profiles and audience demographics here.
Newsletter: Combined Explore Searches
Explore searches now no longer require source type category selection to power a Newsletter. Explore searches now show up in their own category, and the results will respect the Explore filters (saved with the search) rather than the search type (News, Social or Broadcast). Learn more here.
Analyze: Select Multiple Insights, Total Mentions Trend
Select Multiple Insights: Save time by adding multiple insights at once. When you select insights to power your Dashboard, you no longer have to select one at a time.
Total Mentions Trend: Our latest insight offering, Total Mentions Trend, is now available in Custom Dashboards. This analytic shows the aggregated volume of mentions for selected inputs across time.
Learn more about using multiple insights and total mentions trend in custom dashboards here.
Media Relations: ChatGPT API-Powered PR Assistant
Introducing PR Assistant, your ultimate writing companion powered by GPT-3, right within Meltwater! It's here to make your life easier by helping you craft compelling copy for your email pitches and press releases. With the PR Assistant, you can effortlessly generate draft content and refine it to connect with your target audience.
Learn more about how to use PR Assistant here.
Engage: DALL-E, a ChatGPTPowered AI Image Generator via the Media Uploader in Publish, Asset Library, & Conversations
A new option via the media uploader in Engage to create one-of-a-kind AI-generated images in Engage. Powered by OpenAI’s ChatGPT technology, ‘DALL-E’, takes user-generated text prompts to instantly create unique images.
Available in Publish, Asset Library, & Conversations
Our second generative AI offering in Engage, and the first in the industry to offer AI-generated images via a Publishing tool.
Learn more about how to use DALL-E here.
Engage: Post Fail Alerts for Publish, & Reconnect Social Channels from the Account Picker in Publish and Conversations
Post Fail Email Alerts for Publish - Post fail emails will automatically send for any social post that fails to successfully publish via Meltwater Engage. Learn more about post fails here.
Reconnect Social Channels from Account Picker - The ability to see and an option to reconnect disconnected social accounts directly from the account picker in Publish and Conversations. Learn more about how to reconnect your social accounts here.
Explore: Removing InfoType Requirement when Saving a Search
You no longer need to specify an Info Type (News, Social, or Broadcast) when you save a search. Search results will include the source type filters the search was saved with. For example, a search saved with News and Twitter and used for Daily Digests would only include content from those source types. Learn more about creating and saving searches here.
Analyze: Tabs for Custom Dashboards
We’ve created the ability for you to add additional analysis tabs into one dashboard to help you tell your story your way. Easily switch between views, initiatives, or visualizations with more data in one Custom Dashboard. You can now have up to 5 tabs in your dashboard with 20 insights per tab! Learn more here.
Content Stream Enhancements:
We’re surfacing more advanced analytics in the Content Analysis Card for granular content classification. Enhancements include Editorial Echo, Authority Score, Entity Icons, and threaded content for Reddit and forums. Learn more about Content Analysis Card here.
Explore: Instagram Engagement Metrics on Content Cards
The inclusion of Engagement metrics for Instagram on the content card in the content stream in Explore! Also available in Monitor, and Analyze!
Engagement includes comments (threads) and likes (reactions), for both monitored hashtags and profiles.
Reach (follower count) is also available (on posts of verified Instagram business accounts only).
Please note in order for Instagram content to appear in search results, you must first authenticate an Instagram Business Profile within Meltwater, then set up Instagram Monitoring for hashtags and other IG Business profiles. Learn more on set up here.
Klear: Discover Influencers with Visual Search
Klear’s Visual Search uses AI and advanced image analysis to surface a targeted list of influencers with images matching text descriptions you input. Learn more here.
Klear: Automated Vetting in Recruit
Brands can set up rules to automatically approve or decline applicants based on influence score or follower count. Take it a step further by also automatically adding a tag, adding to a campaign, and sending approval/decline emails. Learn more here.
Explore for Media Intelligence: Adding Instagram Monitoring into New Media Intelligence Packages + Updates to Instagram Monitoring Rules
Instagram monitoring has been added to our Media Intelligence Essentials and Media Intelligence Advanced packages at all levels. We have also changed the rule that required a Facebook account to only have 1 Instagram connection at a time. Now, when connecting Instagram Business profiles to Meltwater, if a you have multiple Instagram profiles connected to a single Facebook account, you can connect them all. Learn more about connecting Instagram here.
Klear: Custom Landing Page Builder in Recruit
Klear has revamped the landing page builder in Recruit with easy to follow templates to create professional quality pages in just a few minutes. You can customize all imagery, copy, fonts and colors to make your page match your brand look and feel.
Homepage: Pick Up Where you Left Off Option
Located on the Homepage above the Product Overview section, Pick Up Where You Left Off is a new tile view of up to six of your most recently used features, projects, or workflows, with date and time stamps indicating last access, including Explore, Monitor, Custom Dashboards, and Media Relations (Outreach).
Simplified workflows: Instantly jump back into your previously initiated work, directly from the Homepage.
Unique to each user: with date/time stamps for a complete, high-level view of your projects at one time - even projects spanning multiple product areas.
Engage: Google Business Reviews in Conversations
Meltwater Engage has added support for its seventh social account: Google Business! View and reply to Google Business reviews alongside your other connected social accounts in Engage.
Monitor and respond to Google Reviews centrally alongside your other connected accounts.
Improve customer experiences by assigning owners and creating templates for faster, on-brand replies
Find areas for improving team and brand performance by tracking and measuring activity and response times.
Since Google Business is an owned account, the same reviews that you will see in Conversations will also appear in Explore, under the Source Type > Product Reviews filter.
Explore: Custom Categories added as New Tab on Explore Homescreen
Saved Custom Categories now have their own tab on the Explore homescreen.
Previously, Custom Category management was buried within Explore, requiring users to load a search in order to access the Custom Categories filter. Now, the list of saved custom categories will sit alongside Searches, Comparisons, Filter sets, and Author lists.
Learn more about custom categories here.
Klear: Custom Member Exports
You can now customize your member exports by selecting the specific columns you want included.
We know running influencer campaigns doesn’t happen in a bubble. Sometimes you’ll need to extract data to update or collaborate with key stakeholders. You’ll no longer have to sift through or reformat a lengthy export. Instead, you’ll save time with a clean file at the ready with the information you need most.
Analyze: More Inputs per Insight in Custom Dashboards
As an enhancement to the existing Custom Dashboards functionality, you can now use up to 10 inputs instead of five for more in-depth benchmarking.
Now, you can unlock more combinations of regional, competitive, and campaign-based dashboards with the ability to power your dashboards with up to ten search inputs.
Learn more about Custom Dashboards here.
Engage: Publish - a new calendar, publishing workflow & ChatGPT powered AI Writing Assistant
An updated calendar, publishing flow, and ChatGPT-powered AI writing assistant in Engage!
The calendar features drag-and-drop posts, a workbench slide-out for actioning drafts and approving posts, plus additional calendar and post-level views.
The all-new simplified single-step publishing includes a minimize option, updated post previews in platform aspect ratios, and more scheduling options.
Also featured in the new publishing flow is a ChatGPT-powered AI writing assistant, allowing you to take advantage of the latest advancements in generative AI to work faster, beat writer’s block, and formulate more engaging content.
Learn more about the new Engage Calendar & Publishing workflow here.
Learn more about AI Writing Assistant here.
Klear: Bulk Custom Product Gifting
With Bulk Custom Product Gifting, you can now send a subset of influencers in your campaign specific products or collections all at once instead of one at a time.
Drive Better Results: Sending customized and relevant products to influencers helps brands promote more authentic content creation and increased audience engagement.
Save time & Scale: Custom Product Gifting previously allowed you to send a specific product/collection to one influencer at a time. Now you can expedite the process and send specialized gifts to more influencers faster.
Klear: Microsoft 365/Outlook Email Integration Now Available
You can now connect Microsoft Office 365/Outlook accounts in Klear to send campaign invites & mass outreach from your brand email.
Recruit influencers faster: Receiving a pitch from an unknown email could create a disconnect with new influencers, causing emails to get overlooked. Whereas, sending communication from a brand email helps build trust from the get-go.
Save time: Using your brand email reduces follow ups, so you can spend more time making meaningful connections.
Scale outreach and recruitment strategy: Microsoft email users now have access to use the new Mass Email feature to streamline outreach and level up recruitment.
Analyze: Custom Dashboards Bundled Insights
Three new Insights are now available in Custom Dashboards!
Share of Voice by Source Type: shows the relative number of mentions for your selected inputs across source types.
Top Organizations: identify brands that are mentioned most frequently across your inputs, including editorial and social.
Top Organizations and Share of Voice: the most mentioned brands in your search selection listed in a bar graph sorted by Share of Voice.
Explore: Updated Visualizations 2.0 and Upgraded Content Stream on the Twitter Insights tab
Updated Visualizations 2.0 - We’ve updated visualizations in Explore with a new look and feel, plus added data. Also, introducing the ability to download visualizations as a PNG!
Upgraded Content Stream on the Twitter Insights tab - The content stream in Explore has been upgraded to the universal Meltwater design for content cards. The new experience supports the filtered mentions side pop-out and the ‘Content Analysis Card.’ You will also find new displays for source types and custom categories, a compact view option, and new options for sharing and opening in a new tab.
The above updates combine with the previous releases and now apply to the Overview, Analytics, Topic Analysis, and Twitter Insights tabs.
Klear: Export Filtered Campaign Reports; Added Networks for Deliverables
Export Filtered Campaign Reports: Now, when you sort results and apply filters in Measure (ex. Instagram and TikTok posts from Beauty tagged influencers), you can export a campaign report mirroring this specific dataset.
Added Networks For Deliverables: Now you can assign deliverables on Instagram Reels, Pinterest, Twitch, and Blogs. These new networks accompany the already existing options including: Instagram Posts, Instagram Stories, YouTube, Facebook and Twitter.
Universal login credentials for Meltwater, Radarly and Klear
If you have any combination of Meltwater, Klear, and Radarly you will now be able to access all of your apps with one set of credentials.
Credential Updates for existing customers:
Meltwater & Radarly users -> Meltwater credentials will be used
Klear & Meltwater users -> Klear credentials will be used
Klear & Radarly users -> Klear credentials will be used
Klear, Meltwater, & Radarly users -> Klear credentials will be used
Author Segments: Rebranding Communities to Author Segments, plus Twitter Follower Analysis, Ad Targeting, Ads Packs, and more
Communities has been rebranded as Author Segments, our social listening segmentation, or audience discovery, tool. Author Segments helps marketers deepen their understanding of existing audiences and identify new ones.
As part of this rebranding effort, we have several new updates available, including:
Twitter Follower Analysis
Ad Targeting tab + Ad Targeting files
Expanded Social Media Analytics via Author Profiles
Launch a Twitter Follower Analysis dashboard directly from an Author's profile.
Updates to the Community Relevance Rank widget including a clickable Topic Wheel icon and pagination
Topic Wheel Categories Increase from 200 to 360
Addition of income bracket to each social channel displayed within an Author Profile
Explore: Updated visualizations 2.0 and Upgraded Content Stream on the Analytics tab
Updated Visualizations 2.0 - We’ve updated four visualizations in Explore with a new look and feel, plus added data. Also, introducing the ability to download visualizations as a PNG!
Upgraded Content Stream on the Analytics tab - The content stream in Explore has been upgraded to the universal Meltwater design for content cards. The new experience supports the filtered mentions side pop-out and the ‘Content Analysis Card.’ You will also find new displays for source types and custom categories, a compact view option, and new options for sharing and opening in a new tab.
The PDF export limit from the content stream has been increased from 100 to 500.
Explore: Updated visualizations 2.0 and Comments in Advanced Boolean
Updated Visualizations 2.0 - We’ve updated four visualizations in Explore with a new look and feel, plus added data. Also, introducing the ability to download visualizations as a PNG! These updates apply to the Overview, Topic Analysis, and Authors tabs, as well as Compare and Shareable Dashboards.
Comments in Advanced Boolean - The ability to leave comments in advanced boolean for organizing and providing context for sections of boolean.
Alerts: Increased context for alerts via Slack & Teams, plus a new feedback submission option owner prompts, and alerts on the homepage
Meltwater is now exposing more context on all alerts delivered via Slack and Microsoft Teams.
Email alerts include a new feedback submission section, allowing you to provide feedback on the validity and usefulness of the alert with either It’s great or Not so great.
A new prompt to set an owner on any alert without one.
Alerts are now visible on the Meltwater homepage and accessible via the left-hand navigation.
Klear: Mass Email
With so many creators and influencers producing valuable content for brands, marketers are looking to scale their influencer strategy. But increasing outreach and sending dozens of extra invites is a time consuming process that can take days. Mass Email Outreach streamlines outreach efforts, letting you email hundreds of influencers at once! Learn more here.
Monitor: Media Lists & Author Lists
Now you can power your content stream with mentions from your people of interest, selecting a Media list or Twitter author list from the main dropdown View. Any input selector in Monitor will load mentions from the media contacts or social handles in that list. Learn more here.
Custom Dashboards - Early Access:
A new solution that allows you to easily build dashboards & reports in a single hub, incorporating insights from across our product suite. This new solution will eventually replace Classic Dashboards. This first release will allows us to share an early version of this new solution and gather feedback. You can measure, understand, and report on earned media coverage with insights from more Meltwater sources. Learn more here.
Klear Bundle: Filter by Instagram Followers/Engagement Rate; Explore Data From Connect; Customize Your Homepage
Klear has released a series of features that give you greater ability to access and organize data across your entire campaign workflow to more effectively vet, track, and report on your campaigns!
Filter By Instagram Followers and/or Engagement Rate allows you to filter your influencer search for Instagram followers and engagement rate in order to refine your results and enrich the influencer discovery process.
Export Data From Connect updates the existing functionality to include additional data from Connect including: Product Gifting, Coupon Codes, Link Tracking, Agreements, and Payments.
Customize Your Homepage: Klear's homepage now allows you to customize your campaign view.
Klear: Set Custom Due Dates for Deliverables
Klear updated the Set Deliverables action allowing you to assign different due dates for deliverables across networks. The enhanced Set Deliverables action now accommodates varied campaign timelines, so if you have an influencer posting one TikTok and two Instagram Stories- you can set a different due date for each of these.
Klear: Fetch Influencer Email Addresses Upsell
Fetch Email Addresses is a premium add-on that lets you bypass the extra time and unneeded stress of manually collecting influencer emails. All you have to do is let us know which influencer email addresses you’d like for a specific campaign, and our team will take care of the rest.
Twitter Views & Media Views: Twitter Views are now available in the Explore content stream, as well as the Content Analysis Card, Monitor, Media Relations, Communities and Analyze!
Meltwater is bringing more engagement data to you with the new Twitter Views and Media Views features from Twitter. We are the first social listening vendor in the industry to be able to provide this. Twitter View counts, also known as ‘Impressions’, show the total number of times a Tweet has been viewed and Media Views reflects the number of times media (attached image or video) has been viewed within a Tweet. We also expanded your exposure to Reddit metrics, adding number of reactions, threads, & Reddit score (votes up minus votes down). You can now also view full threads by clicking on the ‘Engagement’ button in the Content Card.
Explore/Explore for MI: Two new subfilters: Media Format & Outlet Type
Refine your News results in Explore with the Media format and Outlet type subfilters. The Media format subfilter allows you to include or exclude search results by specific news media format - Online and Print. The Outlet Type subfilter lets you include or exclude news media results by specific categories - press releases, trade publications, stock market news, and more. Learn more here.
Explore/Explore for MI: Upgraded Content Stream (Overview Tab)
The content stream on the ‘Overview tab’ in Explore & Explore for MI has been upgraded to the universal Meltwater design for content cards. The new experience supports the filtered mentions side pop-out and the ‘Content Analysis Card.’ You will also find new displays for source types and custom categories, a compact view option, and new options for sharing and opening in a new tab.
Chinese Mobile News: Apps added to the Chinese Data Additions PLI
Mobile News Apps aggregate news from their own official media, with other official media and official individual contributors. They play a crucial role in the Chinese media landscape and significantly improve our China offering. We’ve added the 120 most popular Chinese News Apps. This increases the data volume substantially (400k - 500k docs per day from certified accounts available under News) and makes the PLI best in class.
Explore/Explore for MI: Bulk URL Source List Generator
You can now paste up to 2000 URLs at a time when filtering for News by source. Quickly copy/paste your comma-separated list of URLs to search all sites at once. Learn more here.
Alerts: Now available on the Homepage and Main Navigation Menu
Alert subscriptions enable you to stay on top of mentions, spikes in coverage, sentiment changes, and other alert offerings. Alerts are now being made available on the Homepage via a module that shows the newest content, located below the More from Meltwater promo card. Alerts have also been elevated to a primary location in the left hand navigation panel, now located below Reports.
Klear: Save Custom Influencer Information to Profiles
Klear has launched the ability to save answers gathered during influencer recruitment (from information requested in Recruit and campaign briefs) and assign them as custom variables within influencer profiles.
Klear: Filter Using Multiple Tags
You can now filter influencers using more than one tag in Profiles to vet across categories for campaigns. You can filter for either “Any Selected Tags” or “All Selected Tags”. Learn more here.
Klear: Tracking Links With Custom Parameters
There is a new UTM builder in Connect to make the process of creating tracking links easier and offer more flexibility for cohesive reporting. Learn more here.
Klear: Sponsored Engagement Rate
There is a new Instagram metric available to view the “Sponsored Content” specific engagement rate for influencers. Learn more here.
Klear: Weekly Campaign Email
Klear has revamped the campaign summary email to feature a new layout and include more robust stats for brands to have the most relevant campaign information summarized. Learn more here.
Explore: Improvements to Advanced Search Highlighting
All operator fields will now be highlighted in orange, making it easier for you to distinguish between the search terms and the search operators. Learn more HERE.
Explore: Create and Apply Labels from the Search Selector
You can now create and apply Labels directly from the search selector drop-down. This allows you to apply labels to a saved search while in the search, or create and apply a new label.
Klear: Discover RED (Xiaohongshu) Influencers
Klear’s influencer discovery tool is now compatible with the Chinese social media platform RED (Xiaohongshu), allowing you to find the perfect influencers for your brand. By using Klear’s keyword search, you can discover RED influencers that mention any keyword or phrase.
Reporting: Introducing new sort options for Daily Digest
You can now sort content in your Daily Digest, selecting any of the new five different parameters/values with the option to sort the order ascending or descending to help surface the most impactful content first.
These options are:
Reach: displays the items with the highest viewership on top.
Relevance: displays the most applicable items first. Relevance is based on an algorithm that takes the prominence, reach, and age of the article into account.
Prominence: displays items by term frequency. Term frequency means how many times a particular word appears in a text, divided by how many words exist in the text.
Geo: displays items by their country (the country is listed in the header of the item; some items may not be associated with one particular country).
Language: groups and displays by most recent language first.
Explore: Twitter sub-filters
Refine Twitter results with new sub-filters, including followers, demographics, tweet type, and more.
7 new sub-filters for Twitter results in Explore. When filtering by source type in Explore, users now have the option to go beyond just selecting Twitter, with 7 new criteria options.
Account: Status, Followers, Gender
Tweet: Type, Retweets, Replies, Likes
Engage: Team performance dashboard in Analyze
Track community engagement and response times from Conversations.
The Engage Team Performance Dashboard provides a single lens for community teams to easily track actions in Conversations and identify trends and areas of improvement.
Monitor: ‘Since Last Viewed’ date picker; ‘Favorite’ Pin; Mini Profiles: Media Relations Contacts & Twitter Authors
‘Since last viewed’ date picker: a new date picker option which displays only the content from the last time that you viewed a particular search, tag, RSS feed, or saved View in Monitor.
‘Favorite’ Pin - You can designate any search, tag, RSS feed or saved monitoring view as a “favorite,” pinning that item to the top of Monitor’s drop-down menu.
Mini Profiles: Media Relations Contacts & Twitter Authors - You can easily retrieve important information about authors directly from the content stream. By clicking on the name of journalists in our contact database and Twitter authors, you will get the highlights about that author, including: Author/contact audience size, List of the recent articles that they have written, Interest topics (usually indicates their area of expertise), Author social handles across other platforms, including YouTube, Instagram and TikTok, Contact information (email address, phone number, physical address and more).
Klear: Import Tags & Custom Variables; Customized Product Gifting; Influencer Reminders; Tik Tok Manual Upload from Feed
Customized Product Gifting: Klear now offers a new action allowing you to send influencers different products. Through the “Send Gift” action in Connect for you can designate specific items to offer for each influencer rather than providing the same options for all. Learn more here.
Influencer Reminders: Klear has launched new automated reminder emails for influencers. The first reminder will be sent 2 days before the due date. If the influencer has missed the deliverable date, a second reminder will be sent the following day. Learn more here.
Tik Tok Manual Upload from Feed: The “Select From Feed” option allows you to easily choose the relevant Tik Tok posts to add to your campaign with no need to upload any external files or type in any data. Learn more here.
Klear: New Homepage; Bulk Agreement Send; Updated Recruit Form; Tracking Pixel Status Indicator
New Homepage: On the Klear homepage, we now show performance metrics, recent campaign posts, and other notifications.
Bulk Agreements in Connect: Klear has upgraded the workflow to make the process of sending agreements to influencers more efficient, allowing the ability to send an agreement out to multiple influencers at once.
Updated Recruit Form: There are two new features updated in the Recruit Form for extended information gathering from influencers- checkbox questions and updated contact information.
Tracking Pixel Status Indicator : We’ve added a new status indicator for the Klear Tracking Pixel that helps you know if your conversion tracking is up and running.
Klear: Manual Story Upload by Influencers
Klear now offers a way for non authenticated influencers to upload Instagram Stories directly to the campaign they were invited to.
Engage: Reply with Asset for Facebook, Twitter, and LinkedIn via Conversations
You can now add assets (images, videos, and GIFs) to comments and replies via Conversations in Engage. Upload directly from your computer, pull from the asset library, or use one of the built-in integrations to add images, videos, or gifs directly to fan comments and replies for Facebook, LinkedIn, and Twitter. Learn more here.
Explore (Boolean): New boolean for finding Facebook Reels
Isolate Facebook Reel results using attachmentType:reel in Explore Advanced search
Engage Mobile: Edit Scheduled Post Text in Publish
You can now edit the text of a post before approval. Previously, you would need to reject these posts and have them resubmitted. This is also the first step to allow for full publish creation via the mobile app. Learn more here.
Explore: New ‘Filtered mentions’ via the Topic Analysis tab.
Filtered mentions is a new ‘in context’ view allowing you to quickly view the mentions for any metric, without altering your search results via boolean, filters, or refreshing. Filtered mentions are available within the Topic Analysis tab of Explore.
Uncover the mentions behind each metric, word, and chart for deeper insights.
Keep your place while you search through the mentions by leaving your original search query untouched.
Communities: Dive deeper into your community data to uncover the groups that matter to you, with new filters.
New filters for every tab in Communities. We are excited to introduce filters for Communities, Age, Gender, Location, and influence Tier. All five filters are present on each of the three tabs in Communities: Overview, Communities, and Authors.
Find more targeted audience insights, like the top influencers among males 18 to 25.
Greater exploration options help you find insights you might otherwise miss.
Get to the right data, faster. Point and click to find the data you are looking for rather than editing your boolean search.
Klear - Aggregate and export data from multiple campaigns into a single PDF or Google Slides.
Consolidate your campaign data for easier reporting by aggregating and exporting data from multiple Klear campaigns into a single PDF or Google Slides presentation to share with stakeholders. While you have always been able to export a report at the individual campaign level, you can now also export multiple campaigns into a single report!
For international customers, aggregate all campaigns of a specific country or market for easier reporting.
For agencies, aggregate campaigns for multiple brands, product lines, or clients.
For all Klear users, easily compare your campaigns against one another.
Monitor - Save time and be informed of the key insights for your current searches without leaving the Monitor app.
‘Create alerts’ under the Create button at the top navigation bar allows you to set up various alerts based on your account’s entitlements. Alerts allow for casual media monitoring and for sharing key insights with others.
‘PDF download’ is now an option under export content. You have the ability to download a PDF of the coverage you’ve selected.
Explore & Explore for MI: Select All for Location Filter & Info Hover for Facebook and Instagram Source
Select All for the Location Filter - The Location filter in Explore and Explore for MI has been updated to include a new Select All option.
Info Hover for Facebook and Instagram Source - the Source type filter shows an information hover icon for Facebook and Instagram. Both offer the same info: This source type can be configured in Sidebar > Account > Social Connections to control what results it returns.
Klear - Calculating Engagement Rate by Reach & Support for Shopify Collections
Calculating Engagement Rate by Reach - giving you the ability to choose how you want engagement rate to be calculated within Klear: using Followers or Reach.
Support for Shopify Collections - in addition to selecting specific products during product gifting, you now have the ability to also select from store collections. Selecting a collection will automatically select all products within it.
Klear - Bulk Tracking Link in Connect
When creating and sharing tracking links with influencers via Connect in Klear, you now have the ability to bulk-share tracking links with multiple influencers at once. Each influencer will receive a unique tracking link specific only to them, with a customized ID and UTM tags.
Engage - Frame Selection for Instagram Video Thumbnail - Learn More
You now have the ability to select the thumbnail for Instagram video posts and Reels.
When creating a new video post or reel, you can now select the video thumbnail from a list of frames taken from the video by simply selecting edit. From there you can select from one of five frames.
Integration - Smart Alerts Generic Webhook - Learn More
Introducing a new delivery method to receive your Meltwater Alerts - a Generic Webhook!
By enabling this integration right from within Meltwater, you can now receive automated, AI-powered alerts sent directly to your preferred channels. Having a centralized channel with all Alerts flowing in will allow your team to better collaborate and act on business-critical news, market shifts/trends, and competitive intelligence.
Since there is no limit on either the number of connections or connections per channel, you are able to customize your integrations directly into the channels you are already working in.
Klear - Filter Campaign Results with new Filters in Measure
When viewing the Measure tab of a specific campaign, a new Filter option can be found on the top toolbar, next to Sort by. This new Filter is present on both the Overview and Performance tabs in Measure.Filters include social network, media type, and influencer tag.
With the new Filter option in the measure tab of a campaign, you can now look more granularly, allowing for measurement within a subset of your overall campaign data. When paired with macro data, an easy way to look at microdata offers a more well-rounded view of your campaign.
Klear - Language Filter for TikTok and Instagram Search; Mark Recruit Questions as Required
Language Filter for TikTok and Instagram Search
When searching for Influencers to build a campaign, there are several filters that help narrow down your results to the perfect match, such as influence, location, and more. Now, we’ve introduced a new filter: language.
Currently, we can identify and categorize the following languages: English, Spanish, German, French, and Italian.
Mark Recruit Questions as Required
Klear offers you the ability to create customizable recruit forms, that beautifully promote ambassador programs and help you collaborate with your clients. We are now upgrading our recruit form capabilities, and allowing you to mark specific custom questions as required. Perfect for capturing information crucial to the screening process for potential ambassadors.
Communities - New Mini-Profile for Authors Powered by Klear and Radarly in Communities
A new author profile powered by Klear and Radarly is now in Communities! When clicking an author on any tab in communities will now open a new mini-profile slide out, which includes new profile and follower info, powered by Klear and Radarly
Mini-profiles offer a new, streamlined way to view additional information on a contact, without leaving your current screen. This provides a faster, easier way to vet authors, without interrupting the customer workflow. By not opening a new tab, you do not lose context or crowd their workspace when trying to vet multiple authors at a time while building author lists.
By providing a 360-degree view of a user, you can go beyond the current Twitter-only data in Communities, to an expanded data set for an author, offering a more well-rounded view of who they are. This allows for more informed decision-making when including authors in lists.
Media Relations - New Content Analytics + Refreshed Designs for Journalist and Source Profiles in Media Relations
Journalist and source profiles in Media Relations, now include:
A new visualization widget, showcasing the top entities this author is writing about!
A reorganized header, highlighting journalist email, sources, and a new Interactions Record.
Relocated Twitter info, with handle, authority, handle metrics, and bio.
A consolidated content stream featuring both recent articles and tweets in a single stream.
For Source profiles, a new Reach widget has been added to the top banner.
The upgraded Contact and Source Profiles helps you increase productivity by more easily determining the social media influence and relevance of a source and its journalists, introduce better workflows to find the right sources by increasing the amount of information available within Meltwater, which also offers a more seamless experience, decreasing the need to find the information you need outside of Meltwater.
Engage - User Governance Permissions - Learn More
User Governance Permissions in Engage allows you to control your users' Engage access and permission level, at the social channel level. This level of granularity expands on the previous Advanced Permissions feature, by extending permissions even further for Engage. Allowing you to set user access levels for Conversations, Publish, and Social Analytics per social connection. The new permission options are Full Access, Need Approval, View Only, No Access, and Approver.
Permissions can also allow for expanded usage of Engage. You can feel more confident allowing access to interns, contract workers, or even agencies, by making sure they only have as much access as they need.
Explore - Combined search: Filter Sets and Custom Categories available as inputs - Learn More
Saved Filter Sets and Custom Categories are now available as selectable inputs for Combined Search in Explore and Explore for MI. When building/editing a Combined search, you will now be able to select from your saved Filter sets, as well as saved Custom Categories. They can be used in all three boolean boxes.
Less complex boolean and saved searches: combining filter sets and custom categories decrease the number of saved searches you may need to find relevant results. This expansion of available options increases the usability of Combined search.
Explore - New widget on the Analytics tab - Engagement Trend by Source Type - Learn More
This widget displays the number of engagements per day, broken down by each social source. When the widget is clicked, filters for source type and date selected are applied.
This widget compliments the Total Engagement metric by allowing users to trend engagements by source type. By breaking engagements out by social source and trending, you can easily identify peaks and valleys for engagement.
Explore + Communities - Two new widgets; plus authors tab sorting in Communities - Learn More
Top Author Locations: Displays the top 100 locations for authors most frequently appearing in results, inferred from author bios. This includes things like their set location, language, and more.
Top Occupations: Top Occupations provides a breakdown of the author’s occupations inferred from their bios. This includes text they include in their bio for their occupation.
Communities, Authors tab: the ability to sort by Followers, Following, and Tweets
Meltwater - Introducing the Meltwater Chrome Extension - Learn more
Your media monitoring companion when scanning content on the web outside of the Meltwater platform, the Meltwater Chrome Extension saves time and stitches together your media monitoring stack, establishing a central source of truth for reporting accuracy and consistency.
Ditch the copy and paste, work faster - The Chrome Extension auto-captures the article title, journalist name, summary, image, and hyperlink, eliminating the need to manually copy and paste and work across multiple screens.
Stitch together your media monitoring stack and establish a single source truth for reporting accuracy and consistency - The Meltwater Chrome extension works alongside your daily monitoring workflows and centralizes all tagged and added content in the Meltwater app for greater reporting accuracy and consistency.
Make sure nothing slips through the cracks - News breaks every second. Though Meltwater captures nearly all of it, the Chrome extension gives you immediate, full confidence articles are found in Meltwater when others come looking for them.
Monitor - Monitor Enhancements - Learn more
Monitor your brand mentions, competitors, and industry trends, within the same omnichannel view.
Save, load, and manage multiple Monitor views, allowing for more organization, customization, and collaboration, with easy view switching via a new drop-down menu.
Introducing a more intuitive workflow for adding, and editing streams, and inputs. With new color-coded input chips, and the ability to update input options on the fly in two clicks.
Increases inputs to 5 per stream, and increases the number of streams per monitor to 5 per view, allowing for 177% increase in inputs per single view.
Integrations - DingTalk - Learn more
At this point, nearly all organizations use some form of collaboration tool to conduct business. Adding to our integrations arsenal, we are now introducing a DingTalk integration to receive Meltwater Alerts. Customers can now receive automated, AI-powered alerts sent directly to their dedicated DingTalk channels.
Homepage - More from Meltwater
More from Meltwater enables you to find new features, apps, and tools that you don’t subscribe to yet, on your own time, from right within the platform.
Located on the Meltwater homepage next to the Product Overview tiles, More from Meltwater will automatically carousel through recommended Meltwater and partner offerings.
Explore - New Topic Analysis tab in Explore, plus new Analytics tab widgets - Learn more
Topic Analysis is an exploratory research tool that resides in a new tab in Explore designed to help you understand the underlying meaning of the topics within your results. It gives users better tools to synthesize key themes in conversations from a set of results, as well as understand the general tenor of those results.
We have also introduced new widgets on the Analytics: Total Engagement, Most Engaged Content, Top Editorial Sources, and Top Shared Links.
Explore - Explore Homescreen Refresh - Learn More
The Explore homescreen has been refreshed to include separate tiles for each search type in Explore: Keyword search, Advanced search, Combined search, and Compare search. Also, labels have been moved from their own column beside the saved searches table to nested under a new searchable dropdown filter menu.
Radarly - New NLP Improvements in Radarly (Named Entity Recognition / Keyphrases) - Learn More
The number of supported languages in Radarly for the Named Entity Recognition and the Keyphrase extraction has ben expanded! Keyphrase extraction has increased from 14 to 76 languages, and named entity recognition has increased from 11 to 20 languages.
Explore - AI-Powered Company Search - Learn More
Company Search suggests and auto-generates a query comprising all relevant brand mentions, social handles, and known aliases. What does it mean for you?
Save time, work faster - Company Search lessens the need for writing boolean, pathing you to insights faster.
Gain a more accurate picture - Gain a more accurate picture of your brand, market, and competitors by capturing all known and relevant brand mentions.
High-quality results for novice users - AI-powered search helps novice users arrive at high-quality search results.
Klear - Product Gifting for Every eCommerce Store! - Learn More
Making it easier for influencers to test your product, love your product, and advocate for your brand. After uploading your product catalog to Klear, you can define the number of products, and total value influencers can order inside your campaign brief. Approve and decline orders from Klear, before sharing the final order with your fulfillment team.
Engage - Full TikTok Support in Engage: Publish, Conversations, Social Analytics - Learn More
Moderate TikTok comments and replies via Conversations. Create, schedule, approve, and post to TikTok accounts via Publish. Measure TikTok handle and post-performance in Social Analytics via a new TikTok Overview dashboard!
Explore - State-of-the-Art Models for Assigning Sentiment and Identifying Keywords - Learn more
Leveraging state-of-the-art AI models, Meltwater now provides industry-leading language coverage for Sentiment (218 languages) and Word Clouds (90 languages). Analyze key topics in more local and regional languages using our word clouds.
Explore - LinkedIn Owned Data in Explore - Learn more
Explore customers with Engage can now see your owned LinkedIn posts and comments in Explore searches and dashboards! LinkedIn is now its own selection under the source type filter for Explore customers with a connected LinkedIn company page in Engage/Social Analytics.
Explore - Search Improvements - Learn more
We’ve been working on making improvements to our Explore search experience, by expanding and upgrading some already available features.
expanded emoji searching
extended punctuation and currency support
expanded handling of apostrophes
improved handling of Full-width/Half-width characters
upgraded support for searches in Thai, Khmer, Lao (Laotian), and Myanmar
wildcard performance optimizations
Meltwater - Advanced Permissions for Users - Learn More
Advanced user permissions allow administrators to grant the same Admin and Viewer access for users, at that Meltwater module level. Meaning, you can set a user's access specifically to Explore, and different permission for managing users. This feature also introduces the No Access role.
Klear - Summer Bundle!
Boolean support for Influencer keyword search - find influencers that mentioned multiple keywords using AND / OR boolean operators. (Ex. Fashion AND Travel)
Campaign list view - offering both a table view of all campaigns with columns to filter and sort by.
Use saved templates in connect messages - use saved templates everywhere you can chat with influencers in Klear.
New connect toolbar - the new toolbar in the connect tab of campaigns offers several new options including attach file, send tracking link, send agreement, send payment, send coupon code, and saved templates!
Instagram Reels in Campaigns - Instagram Reels are now included in campaign data.
New Instagram Reels Badge - in influencers’ content tab and in campaign data.
Enhanced custom variables - expansion of current custom variables to now offer no limit to the number of variables that can be added per influencer. Additionally, all variables will be saved to your account, and whenever an influencer is added to a campaign, all of their variables will be automatically added to that new campaign. Variables are also present in broadcast messages, allowing you to add a personalized touch to mass messages!
Manually select content for collaborators - Decide which influencer content submissions your collaborators see by manually selecting the content that collaborators will see. Then manually add each submitted content to the collaboration portal, which includes a new “Awaiting Feedback” status.
Social channel customization in Recruit form - no longer requires Instagram, allowing users to specify which channel(s) to request influencers connect.
Add own terms to Recruit form - add a link with your own terms and conditions when building a Recruit form, rather than using the built-in Klear Ts & Cs.
Engage - Meltwater Asset Library with New Media Uploader and Publisher Integration - Learn More
Introducing the Engage Asset Library, powered by our new media uploader! A central place for storing, sharing, and managing your social media visual assets - AND the ability to add media directly to posts from either the Asset Library and/or other supported integrations via the new media uploader.
Engage - TikTok Analytics Support for Social Analytics in Engage - Learn More
Engage - Full Instagram Reels Support in Engage - Learn More
Instagram Reels data has been added to the Instagram Overview report in Social Analytics in both the Total Engagements and Engagement Breakdown widgets. There is also a new Top Reels section! Reel videos also now appear in the Instagram Benchmarking report!
Instagram Reels can now be scheduled and published directly from Engage!
Instagram Reels comments and replies also now show in Conversations and behave the same as typical Instagram posts.
Explore - Instagram Reels Results in Explore for Social Listening - Learn More
Instagram Reels data is now automatically included within Instagram results within Explore for Social Listening. This includes monitored accounts, competitors, hashtags, and owned connections (owned only for clients with Engage or standalone social analytics). Owned connections also included comments and replies on Reels.
Mobile - Introducing a new Publish module in the Engage Mobile App - Learn More
The Engage Mobile app has added a new tab: Publish! Expanding beyond Conversations and My Tasks, the Publish tab consists of a content calendar feed view, providing a glance into scheduled and published content. Users can edit message details including schedule time, assignments, and tags.
Exports - Export to Google Slides for all Shareable Dashboards! - Learn More
Exporting to Google Slides has been added to all Shareable Dashboards! Share dashboards directly into your Google Slides instance, for quick sharing and collaboration.
Communities - Shareable dashboard and CSV exports in Communities! - Learn More
Shareable dashboards have been added to Communities via Actions! All eight widgets from the Overview tab are included. A CSV download option has also been included for the Communities and Authors tabs.
Homepage - New Universal Search Bar (USB) - Learn More
The Universal Search Bar (USB) is a new toolbar that allows you to search for existing assets, help articles, and run ad-hoc Explore searches, straight from the homepage!
Meltwater - Introducing Facebook Group Analytics
A Facebook-approved application that allows you to analyze the conversations in your Facebook Groups. Intuitive Dashboards showcase key insights, offering a view of the underlying posts/comments. Offering powerful analytics, thanks to Meltwater’s Natural Language Processing and support for filtering/comparing between groups, and control over date ranges and date granularity.
Explore - Visual Analytics Searching - Learn More
Visual enrichments are a major leap forward in AI-powered analytics. Visual enrichments let you gain insights about your brand in non-verbal/non-textual content posted on news, blogs, and Reddit. Visual enrichments allow users the ability to search the context of an image, rather than traditionally only text for news, blogs, and Reddit documents in Explore. Visual enrichments allow users to search for specific logos, celebrities, genders, etc, via newly dedicated boolean. We offer 11 different enrichment types.
Media Relations - Upgraded Source Profiles in Media Relations - Learn More
We’ve upgraded Source Profiles in Media Relations to include:
A new look and feel, showcasing a cleaner design and more appealing layout of Source profile info, social media channels, reach, etc.
More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, etc.
Media Channel: includes the various media channels, ex. Paper, blog, radio, television, etc.
More data and tabs! More data for research, divided amongst tabs: Overview and Staff, as well as Recent Articles and Recent Tweets.
Staff tab: upgraded view into all journalists for a source, with options to search, sort, view their profile, and add to a media list.
Explore - Autocomplete for quotes, parenthesis, and brackets in the Advanced Boolean Editor
When writing boolean via the advanced boolean editor, Meltwater will now autocomplete the closing punctuation for quotations, parentheses, and brackets. What this means is that when typing a quotation mark, the closing quotation mark will automatically be applied around the word/phrase you type. Same for parentheses and brackets. Highlighting and wrapping words/blocks of text is also possible for quotation marks, parentheses, and brackets.
Smart Alerts - Two New Facebook Alerts: Breakout Post and Likely Boosted, plus Pause Alerts - Learn More
We've introduced two brand new smart alerts! The Breakout Post alert analyzes your owned Facebook posts and alerts you when the engagement on one of your posts is trending higher than the average post engagement for your page over the last 7 days. The Likely Boosted Post alert analyzes monitored page Facebook posts, then predicts and alerts you when a post is likely boosted. We've also released the ability to pause alerts for all recipients.
Communities - Introducing Meltwater Communities - Learn More
Communities is Meltwater's new audience discovery tool. It finds influential authors whose tweets match your query and provides insights into their demographics and interests. It offers a deep dive into audience-specific insights, allowing users to explore the individual authors and add either whole communities/subcommunities, or individuals, to an authors list to use in Explore searches for alerts, dashboards, digests, etc.
Meltwater - Introducing Active Display - Learn More
A news and social media command center, Active Display converts your Meltwater Explore searches, along with 1st and 3rd party data, into advanced visual analytics fit for large screens inside your office. Think command centers, communal areas of the executive suite, on a sales or customer support floor, etc. Ask your account manager for more information today!
Explore - Advanced Boolean Editor Enhancements
The Advanced Boolean editor enhancements for Explore allow users to more efficiently edit boolean queries by adding support for highlighting keywords such as operators, numbers, strings, and parentheses, and separated lines for easier organization of larger, complex strings.
Explore - Consolidated Search Type Navigation
The option to switch between search types (Keyword, Advanced, Combined, Compare) or convert a Keyword Search to an Advanced Search has been moved from the purple actions button to under the specific search dropdown menu. A message has been placed under the purple actions button alerting users to the change.
API - Owned Social Analytics now available - Learn More
Introducing owned Social Analytics in the Meltwater API for Facebook and Instagram!
Fetch account-level metrics, and the top posts (with post metrics) for the owned FB & IG accounts you have connected to Meltwater. Access these features by either writing code to call our API, or by using our Tableau connector.
Klear - Collaborator Feedback; Share sales data with influencers; Add content via influencer profile in campaign; Product Gifting stock check
The collaborators portal now allows all collaborators to see each other’s feedback via feedback threads.
Introducing the option to share the sales information generated by each influencer’s individual coupons and tracking links, directly with each influencer, via the campaign portal!
When manually adding posts to a campaign, you now have the option to load an entire influencer profile from the influencers already added to the campaign, and select multiple posts to add via their direct social feed, directly within Klear!
See how many available units they have in stock per product when selecting and adding them to the gifting workflow.
Explore - Expanded Language Detection - Learn More
Automatic AI-powered language detection in Explore has been expanded to 240 languages, dialects, and variations! Easily segment and filter by more specific and regional languages, to further your business objectives and discover new markets.
Explore - Topic search now available - Learn More
The ability to search by topic in Explore! Topic-based categorization is available for searching in Explore. Choose from 350 topics! Topics help you get insights quicker, by making search results more relevant.
Explore - YouTube video comments - Learn More
Introducing YouTube video comments in Explore results! Find sampled comments that match your keyword search from the most productive and relevant channels on YouTube. Also introducing the new replyUrl: boolean operator!
Klear - Influencer Product Gifting - Learn More
Easily share product gifts with influencers as a non-monetary form of payment. Automate manual elements of the ordering process, all within Klear. In the campaign brief, curate the available gifts, the total number of gifts, and the total value of gifts, per campaign, for influencers to choose from, then automatically send their selections through Shopify for fulfillment!
Klear - Collect Multiple Networks on Recruit Forms - Learn More
Customize the social network(s) on your recruit forms for clients to Sync to Klear. Choose from Instagram, YouTube, TikTok, Facebook, and Twitter!
Analyze - Tags available as inputs for the Earned Media Measurement dashboard - Learn More
Tags can now be selected as an input when selecting searches in the Earned Media Measurement dashboard! This allows for analysis of a curated set of documents you've tagged in Explore or Monitor.
Analyze - New Contextual Content Stream in the Earned Media Measurement dashboard - Learn More
Clicking into a spike or widget within the Earned Media Measurement dashboard will now display the specific articles related to that metric via the right-side content stream. This allows you to drill into spikes and metrics to see the documents driving that trend.
Engage - Export Shareable Dashboards to PPT & PDF for Engage
Create a report from Social Analytics dashboards, allowing you to share the insights gained, outside of Meltwater, in the format of your choosing. PPT and PDF are especially exciting, as these allow you to integrate these reports into your own corporate reporting structures.
Explore - Split by Category in Compare Search - Learn More
Segment multiple saved searches by one or more attributes using saved custom categories from Explore, in Compare! Save time by eliminating the need to create and save more searches, and run faster, more granular analyses. In the past, if you wished to compare Tesla, Mercedes, and BMW based on price, comfort, and performance, you created 9 searches. Now, you just need your 3 brand searches and 3 custom categories!
Meltwater - Home Page Upgrade - Learn More
We've upgraded the Meltwater home page to highlight the most important areas for you. Each home page order is unique to each user. Each product tile also includes direct links to specific Meltwater Academy courses, allowing you to get the insight you need faster. We've also updated the Guides and Resources section to include the most helpful resources for Meltwater users. Log in today and have a look around!
Media Relations - Upgraded Context Rich Contact Profiles - Learn More
We’ve upgraded Contact Profiles in Media Relations to include:
A new look and feel, showcasing a cleaner design and more appealing layout of journalist contact info, social media channels, Media List presence, etc.
More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, and more!
More data and tabs! More data for research, divided amongst tabs: Overview and Interactions, as well as Recent Articles and Recent Tweets.
Explore - Export Explore Searches to PPT and PDF - Learn More
Meltwater Explore is famous for being the only social listening product for running instant, unlimited searches. Now, you can easily export the resulting analytics from those searches into PPT and PDF exports. Export the analytics, customize what you wish, and share it internally.
Explore - Filter by Premium News Sources in Explore - Learn More
When searching for news content, sometimes you need to isolate stories from premium sites. With the new Premium License filter, you can do just that! Filter down to only include news from premium sites, to find the results that matter most to you.
Klear - Influencer Management Improvements - Learn More
Klear has released several updates to improve your influencer management activities! New filters and tags for organizing influencers in your campaigns. Add videos to your mood board, to increase content alignment with influencers. Create and save unlimited email templates for sending comms to your influencers.
Add Content - Bulk Upload and Tag - Learn More
Add Content allows you to add any document into our system which is hosted online by its own URL address. To help you save time, you can now upload up to 50 documents at once, with the option to bulk tag, and an automatic source check against the Meltwater database.
Explore - Engagement data included in results for TikTok, Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin!
Engagement data will now appear on results in the content stream for TikTok, Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin! Engagement metrics on results provide additional context for how relevant a result might be to a search. For example, looking at all TikTok results mentioning my brand vs just results with over 1000 views, as results with over 1000 views might hold more weight, vs a TikTok with only 10 views.
Engage - Now Supporting Instagram Carousel Posts - Learn More
You can now schedule and post multi-image Instagram posts within Meltwater Engage! Add up to 10 images, schedule alongside other platforms, and publish without having to go through the mobile app.
Engage - Instagram Link in Bio - Learn More
Convert your Instagram followers into website visitors. When publishing to Instagram, you can generate a unique link and associate the post with an external site. 'Link in bio,' as it's known, helps you route Instagram followers to your blog, newsletter form, or a product page.
Social Analytics - Twitter Competitive Benchmarking - Learn More
Compare your owned handles against those of your competitors or peers to assess overall audience growth, top-performing posts, messaging effectiveness, and more with the Twitter Competitive Benchmarking dashboard!
Engage - YouTube in Publish, Conversations, and Analyze - Learn More
Manage your entire presence on YouTube, the world’s second-largest search engine, in Meltwater! Schedule and publish videos, respond to and interact with your fan comments, and view post and channel data, within Engage.
Smart Alerts - New Events Type Filter for Events Alerts - Learn More
Pick the event types that matter to you. The Event type filter allows you to customize your Events alerts to only those most relevant to your use case. Choose from over 35 events!
Klear - Campaign Affiliate Data - Learn More
Aggregate all of your affiliate metrics per influencer, for a campaign! The affiliate tab has been added to the Measure section of campaigns, and offers a dedicated view focused on conversions, sales, and revenue. View sales data by products sold, or influencer, and even pay affiliate fees via Klear pay!
Analyze - Earned Media Measurement Dashboard - Learn More
The Earned Media Measurement report allows you to measure and understand the drivers of earned media metrics. It consolidates the most relevant metrics and trends into a single report. Create a report to share the insights gained, outside of Meltwater, in the format of your choosing, including PPT and PDF!
Explore - Bilibili and Youku Add to the Chinese Premium Sources Package - Learn More
Youku is one of China's top online video and streaming service platforms whilst Bilibili focuses on animation, comics, and games. The Chinese data addition is a premium add-on for Explore customers.
Explore - Apply labels to Custom Categories - Learn More
Keep Custom Categories organized with labels. Easily segment and manage all categories for easier use and collaboration both via the Manage Categories page, as well as in the dropdown filter in Explore.
Explore - Broadcast Subfilter
A new subfilter option has been added to the Broadcast source type filter in Explore, allowing for the selection of Radio or TV as a filter!
Klear - Predictive Mode Updates - Learn More
Klear has enhanced the predictive capabilities for campaigns! Updates include export data to csv, see total campaign predictions, receive a complete metric breakdown.
Engage/Reporting & Analytics - Introducing the Paid, Earned & Owned dashboard - Learn More
The new Paid, Earned, & Owned dashboard in Social Analytics offers a unified overview of campaign performance across channels and mediums. This new PEO dashboard provides PR and marketing teams with a holistic understanding of how omnichannel marketing efforts are working together to drive engagement and exposure. Save time, measure and improve your social media performance, and find the optimal balance of conversation and promotion across your social media efforts.
Introducing Meltwater for Universities! - Learn More
A modular solution, Meltwater for Universities complements our standard products and uniquely offers:
Track the interplay between research, citations, social media, and news media. Identify how these channels interact to drive awareness.
Attribute media coverage at a university, department, faculty, and academic/professor level.
Identify threats and opportunities to your brand by monitoring your share of voice according to University-specific themes, like campus culture.
Explore - New Search Switcher - Learn More
Easily find and switch between saved searches directly within Explore via the new Search Switcher! Click the name of your search to launch the dropdown menu which includes all saved searches, as well as labels (with subfilters), and a find bar. This provides a major usability and user experience upgrade for Explore users.
Klear - Set Preferred Currency - Learn More
New Currency Selector allows you to set your preferred display currency when using Klear! Choose from one of 35 currencies (EUR, JPY, GBP, AUD, CAD, CHF, CNY, etc.).
Monitor - Custom Date Range - Learn More
A new Custom date range option and design in Monitor. Select the desired start and end date for Monitor content with a fresh interface.
Klear - Create and Save Email Templates, with new variable options! - Learn More
Email Templates! This new feature will allow users to customize and save email templates for specific use cases. Creating more efficient channels of communication that will only enhance the collaboration experience. Email templates also have specific variables you can include: first name, Instagram username, etc. for creating a more personalized tone in emails.
Engage - Owned Social Notifications Updates - Learn More
An overhaul of how users are alerted to the expiring of their owned and paid social media accounts, including in-app notifications, re-designed email messages, and Slack and Teams integrations!
Explore - New boolean operator to support searching for video or image - Learn More
A brand new boolean operator that searches for only results that include a video or image attachment. This operator works for Twitter, Reddit, Blogs, and Comments.
For videos: attachmentType:video
For images: attachmentType:image
Explore - New Media Contacts Tab - Learn More
Journalists are the ultimate influencers and targeting the right ones is critical to succeeding with pitching initiatives. Earning media coverage starts with media research and developing relationships with journalists.
With the Media Contacts tab in Explore, you can access the profiles for the journalists writing the articles matching your query results! Easily identify, vet, organize and save journalists that matter most to your topics.
Klear - Slack Integration - Learn More
Communicate with ease with this new Slack integration. Send and receive direct messages with influencers, approve content submissions, and foster team collaboration.
Monitor - Sampled CSV Downloads in Monitor Content Stream - Learn More
Export a random sampling of results when results exceed 20k in the content feed. A randomized sample provides a more accurate view of the type of content in your results, vs reviewing every piece of content or downloading just the first 20k documents.
Klear - Multiple Recruit Forms - Learn More
Klear offers our customers the ability to create customizable recruit forms, that beautifully promote ambassador programs and help you collaborate with your clients. We are now upgrading our recruit form capabilities, and allowing clients to create as many recruit forms as they desire. Perfect for agencies working with multiple clients, enterprises with multiple brands, or if you just need multiple forms.
Klear - WooCommerce Integration - Learn More
As more and more brands are leveraging influencer marketing for eCommerce, we know that it’s essential to easily measure the impact of your collaborations. Our clients already enjoy our Shopify Integration, and now we are excited to launch a new WooCommerce integration letting you connect multiple stores to your Klear Account.
Explore - New Source Type Filter: Request for Proposal - Learn More
A request for proposal, also referred to as RFP or Tender, is a business document that announces a project, and solicits a proposal, often through a bidding process, by an agency or company interested in procurement of a good or service, to potential suppliers. RFPs offer a very specific use case to users, and those actively looking for them can more easily find or filter them out.
Content Source - Now Supporting Articles From The New York Times - Learn More
New York Times articles are now available in your search results. Read full-text articles from The New York Times – no paywalls or subscriptions necessary, directly within Meltwater.
Explore - A New Authors Tab Goes Beyond the What and Uncovers the Who - Learn More
The Authors tab has been revamped to offer new key insights! An audience snapshot report, uncovering the demographics, top professions, and interests of the people tweeting about topics that matter to you.
Smart Alerts - Now Available: Send Email Alerts to External Recipients - Learn More
Widen the scope of your Meltwater alert recipients to ensure the entire team, not just those with a Meltwater login, are aware, aligned, and taking action on business, brand, and industry-critical information.
Media Relations - Mini-Profiles Save You Time When Running Journalist Searches - Learn More
Mini-profiles offers a new, streamlined way to view additional information on a contact, without leaving your current screen. This provides a faster, easier way to vet contacts, without interrupting your workflow.
Monitor - Create a Digest Report Direct from Monitor
Digest reports offer a way to deliver reports directly to your inbox, at your preferred frequency. You can now create and schedule these reports directly from Monitor!
Smart Alerts - Receive Alerts for Significant Engagement Increase on Your Facebook Page - Learn More
Be nimble, and stay in the know. Receive a Page Engagement alert when the engagement volume of your posts on your owned Facebook page is significantly higher than your baseline.
Explore - Include Relevant Content Outside Your Filtered Location, with the Unknown Filter
This new filter allows the inclusion of content that would be previously filtered out of results, because the individual result, or source, does not include location data. The Unknown Filter will keep these items in your results.
Explore - Enhance Your Boolean Searches for URLs and Domains with Two New Operators - Learn More
Search for parts of a URL and search for website domain and subdomains with the new site: and containslink: boolean operators.
Mobile - Tag Fan Messages On-The-Go
Meltwater Engage Mobile users will now have full tagging capabilities! Users can tag fan messages, see tags displayed on brand and fan content, filter by tags, and create new tags. Messages tagged on mobile will reflect on web, and vice versa.
Smart Alerts - Receive Alerts for Every Mention of Your Brand, While Excluding Duplicates - Learn More
Stay in the know by receiving alerts for Every Mention of your brand or topic, while excluding syndicated duplications of the same mention, to track the true impact of the mention.
Engage - 🚀 Schedule Instagram Stories and Carousels in Publish 🚀 - Learn More
With the Instagram Story and Carousel content creator, you can manage your entire social calendar in one place. Create your stories and carousels in advance, and see them alongside your other social content on the calendar.
Explore - Subfilter by individual RSS feed
Previously, when using RSS feed as a filter in Explore, all RSS results returned together. Now, you can now subfilter down per individual RSS feed you receive results for! Simply click the arrow next to the RSS results, to drill further into your added RSS feeds for subfilter selection.
Monitor - Introducing Monitor! - Learn More
Monitor is a multi-stream experience for consuming relevant content, from multiple source types, in a single view. These content streams within Monitor are where you view and take action on the content generated from your searches, tags, and RSS feeds. Monitor will soon replace Inbox, so be sure to check it out now!
API - 🚀 Create and update Explore searches via the API 🚀 - Learn More
API users can now create and update Keyword, Boolean (advanced), or Combined searches directly via API calls.
Navigation - 🚀 More from Meltwater 🚀 - Learn More
Navigate directly to another Meltwater app, all within the same login session. No extra logins, passwords, or URLs needed.
Media Relations - Outreach attachment size increases
Attachment file size limits in Outreach have been increased. Individual attachment file size has increased from 1MB to 10 MB, and the overall attachment limit on an outreach email has increased from 3MB to 10MB (sum of all attachments).
This allows you to upload more attachments, larger attachments, or both!
Explore - 🚀 Twitter Insights - New Gender Breakdown Widget 🚀
When reviewing results within the Twitter Insights tab in Explore, there is a new Gender Breakdown widget. This widget is based on tweets from authors for which we were able to infer gender, using their name. Tweets may not have a gender associated because personal info was unavailable or because it is an organization Twitter account without an associated gender. We currently do not have a way of identifying non-binary gender, so authors are identified as Male or Female.
Engage - Two new message types added in Conversations - Learn More
You can now see recommendations of your brand on Facebook! These are listed as “recommendations for” as a positive review and ”recommendations against” as a negative review. Also, the new Brand Posts/Tweets type filter provides the ability to view brand published content directly in Conversations, allowing for post tagging and post level moderation.
Explore - Create Author List Directly from Authors Tab - Learn More
You can now create an Author List directly in the Authors tab in Explore. After selecting your Author(s), and clicking Add to List, the pop-up with your list of current Author lists, will also include a button to Create List!
Engage - 🚀 Send Twitter Direct Message to Public Reply 🚀
Users can now send a direct message to a public Twitter reply in Conversations! This can be used for customer service to take a public conversation, private.
Replies now have an option to Send direct message, via the ellipses menu.
Engage/Reporting & Analytics - 🚀 IGTV Insights In Analytics 🚀 - Learn More
IGTV Insights are now included in the Instagram Overview report template in Social Analytics. They will be included in all post-level data, as well as the Top Performing Posts.
In the top-performing List view, they are distinguished by a TV icon.
IGTV is also now a separate post type in the Post Type graph.
Engage/Reporting & Analytics - Overview Report Thumbnail Improvements
Thumbnails for posts in the Facebook and Instagram overview templates in Social Analytics will now be available indefinitely! This includes images, videos, and Instagram stories!
Navigation - Pin the Navigation Bar in Meltwater - Learn More
The Meltwater Navigation bar can be pinned open or, closed to dynamically open and close as you hover over it.
Smart Alerts - 🚀 Microsoft Teams Integration Launch - Learn More 🚀
With the ability to push Alerts via a direct Microsoft Teams integration, your organization will receive your latest news alerts in the most modern and convenient way!
Explore/API - 🚀 Twitch, Tiktok and Pinterest sources added to API exports for Explore - Learn More 🚀
Engage - Facebook and Instagram Ad comments in Conversations
Review and respond to Ad comments / replies. Two new message types have been added under the Types filter in conversations. Ad comments and Ad replies are new options for both Facebook and Instagram.
Engage - ‘Select All’ options in the Message Type Filter
As we expand available message types, we’ve added a new way to easily select them. The top option allows for bulk selection for all channels. Each channel also has a ‘Select All’ at the top of their section, for intra-channel bulk selections.
Engage - Facebook - Edit video thumbnails and titles
You can now customize your Facebook video thumbnails prior to posting! Select from one of the five pre-populated images automatically selected from the first few frames of your video, or upload a custom thumbnail.
Engage - Cross Channel Overview Audience Growth Graph Update
The Audience Growth graph on the Cross Channel Overview report in Analyze, has been updated to now depict fan changes, rather than total fan count.
Engage - Assignment popup during account connections
Assigning users to newly connected accounts is now even easier! After connecting a new social account to Engage via the Owned Connections tab, the user assignment window will automatically open, allowing you to easily assign account access to all necessary users.
Engage- Instagram Direct Messages for Web & Mobile - Learn More
Instagram Direct Messages includes the ability to respond to Direct messages, Story replies, and Story mentions within Conversations.
Engage- Total Engagements Widget available in Social Analytics -Learn More
Total Engagements= The total number of times users liked, commented, and saved your posts. This includes organic activity only. Values are attributed to the post date.
Engage- Post Link Clicks Widget available in Social Analytics -Learn more
Post Link Clicks Widget available for the LinkedIn, Twitter
and Facebook Overview Reports)
Facebook post clicks= The number of times that users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.
LinkedIn post clicks= The number of times during the reporting period users clicked on the link, media, more icon in the top right corner, or organization page from your posts. This includes organic activity only.
Twitter post clicks= The number of times users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.
Engage- 24 hr Response Restriction to Facebook Private Messages Increased to 7 days - Learn more
Users now have up to 7 days to respond to Facebook Private Messages across both the Web & Mobile App.
Explore- Export 20k Random Sample of Content -Learn more
Researching large topics (COVID-19 vaccine, Tokyo Olympics Sentiment, Future of
Cryptocurrency) pulls in a high volume of results. Being able to export a randomized sample of content, allows you to get a pulse on the conversation which will better inform you of key messages, sentiment, and media prominence to better refine and inform your research efforts.
Explore - Introducing three new data types - Learn more
Incorporate data from Pinterest, Twitch and TikTok into your Explore searches via the source type filter.
Explore- Introducing Custom Categories -Learn More
Utilize saved boolean queries as filters to narrow your search results for analysis and comparison. Custom Categories can be used wherever filters are available and can be applied across Keyword, Advanced and Combined searches.
Engage- Facebook & Instagram Paid Performance Reporting -Learn More
Introducing a new template to your owned social analytics- FB & IG Paid! This report allows you to analyze your paid performance across Instagram, Facebook and Messenger.
Engage Mobile - Approvals in the Mobile App - Learn more
With the Engage Mobile App you can approve posts assigned to you while on the go. Under the My Tasks tab you can quickly see the posts awaiting your approval in one stream.
Alerts- New Alerts Launched -Learn More
Introducing two new alerts to the Smart Alert Library:
Sentiment Shift: Understand the spikes and dips in your brand, industry and competitor’s tonality. Be alerted when a brand, topic or competitor experiences an increase in positive or negative sentiment compared to an average baseline.
Every Mention: Get notified any time a new result populates for a specific search. Every Mention keeps you informed during times of crisis monitoring or when you need to follow a breaking and developing piece of content.
Engage- Facebook Audience Customization for Publishing -Learn More
Introducing the ability to add Audience Restrictions to your Facebook posts in Meltwater Engage. Users can now target their posts by age, country, region or city!
Newsletters -Exposed Article Image for Custom Templates -Learn More
Editorial and social images can now be exposed in custom templates! This will provide additional context and incorporate a visual component for your Newsletter distributions.
*Please reach out to your Account Manager or email@example.com to add this feature to your current customer Newsletter template. Requires Meltwater Newsletter in your subscription.
Mobile- ‘What’s New’ Updates- Learn More
With our latest update, it’s easier than ever to get instant access to your top mentions, all from a simple push notification. Get recommendations for top searches based on your past readership history, so you never miss an important article or social mention. Our mobile app is available in both the Google Play and Apple App store. Using your camera on your phone, scan the below QR code and download it today.
Engage- Bit.ly Integration for Publishing - Learn More
Introducing our Bit.ly connection for a more elegant publishing experience in Meltwater Engage. Shortening links provides more manageable messaging and can help track and compile key insights around your audience and customers!
Introducing System Alerts! Learn More
System Alerts help notify you of when an action has been completed or when a task has been assigned to you. These alerts provide zero disruption to your workflow and will be the future of how you will be notified of generated reports being ready, accessing all downloads and more. Stay tuned for future alerts being added to our growing library!
Explore/Search- Owned Facebook and Instagram Data available in results - Learn More
Access your owned Facebook posts, comments and owned Instagram comments within your search results if you have both Meltwater Engage and social media monitoring within your account. By showcasing owned and earned data in a single search, you will be able to better understand the conversations happening around your brand and industry, and how your owned posts may be driving those conversations.
Explore - Introducing ‘Quick Picks’ for source selections - Learn More
Pre-defined source selections specific to your region now available as a filter in Explore. Increase the relevance of your search by narrowing your results down by a specific geo and source type with a simple click!
Note: Image below is from a user based in the Americas. ‘Quick Picks’ will reflect the user’s local geo.
Explore- Edit a Search from Combined Search -Learn More
Make edits to or duplicate an original search directly from Combined search. Quickly and efficiently make edits to your search keywords or filters directly from Combined search without having to exit the environment to make edits to the original search.
Engage- 🚀 Assign Users to Specific Social Channels- Learn More 🚀
Select which of your Engage users are permitted to publish and view content to each of your connected social profiles. The ability to assign users to specific social profiles will help segment your profiles based on the roles and responsibilities of your team members.
Engage/Reporting & Analytics- 🚀 Introducing ‘Social Analytics’ (FKA ‘Measure’ in Meltwater Engage)- Learn More 🚀
‘Social Analytics’ allows you to measure your social channel performance individually or aggregate data from multiple profiles so you can report back on the success of your social media channels. All Meltwater Engage customers will find their saved reports and templates (formerly in Measure) now in Social Analytics under Analyze.
General Platform- New ‘Account’ Landing Page -Take a Look
The new ‘Account’ landing page provides a modern and organized overview of all things related to your account. Full account details are crisply outlined while all set-up components are readily available for user set-up, social connection management and more.
Explore - 🚀 Twitter Engagement Metrics - Learn More 🚀
Easily identify and surface the most engaged content across Twitter, with the ability to drill down by Retweets, Likes and Replies. Sorting by Twitter engagement will help with campaign tracking and reporting, competitor intelligence and aid in influencer identification.
Engage - 🚀 Instagram Competitive Benchmarking Launch - Learn More🚀
Compare your owned handles against those of your competitors or peers to assess overall audience growth, top performing posts, messaging effectiveness and more with Instagram competitive benchmarking!
Engage - Saved Responses in Conversations - Learn More
Introducing the ability to save template responses in Conversations! Saved Responses allows teams to work more efficiently to reply to comments, replies and direct messages while maintaining a standardized voice for your audience, customers and followers.
Smart Alerts - 🚀 Slack Integration Launch - Learn More 🚀
With the ability to push Alerts via a direct Slack integration, your organization will receive your latest news alerts in the most modern and convenient way!
Explore - Custom Date Range for Compare Searches Learn More
Sometimes you need to compare your brand’s coverage from two different date ranges, such as benchmarking your product launch from the summer against your competitors’ winter launch. With the ability to override the date for individual compare searches, you’ll be able to do proper comparison analysis regardless of the point in time.
Engage - Author Lists Now Available in Conversations Learn More
Author Lists are now a filter option for Conversations! By bringing in your Explore Author Lists, you will be able to connect the dots between owned Twitter content and authors on their lists mentioning them.
*Please note that you must have Explore to see this new filter option
Engage-CSV Exports Now Available in Publish Learn More
Sharing your social content calendar with other departments and key stakeholders keeps everyone informed. With the ability to export your social calendar from both the Calendar and Feed View, you will be able to provide full visibility of your social media publishing.
Engage - Instagram First Comment in Publish- Learn More
Maintaining a crisp clear caption is difficult to do with the additions of #hashtags in order to drive engagement and measure performance. With the ability to add the first comment directly in the Instagram Publisher, you’ll be able to retain the engagement benefits of adding #hashtags without cluttering the parent post.
Explore - New Simplified Boolean Operators - Learn More
With a focus on ease of use, we are introducing seven simplified boolean operators and two NEW operators like sourceName to find documents from a specific editorial or social source and tweetId to quickly find a specific tweet within Meltwater.
Engage Mobile- Saved Searches Now Available In-App - Learn More
By pulling in both Explore and classic Searches into conversations in your Engage mobile app, users can now add value to conversations that may not necessarily mention them directly but are relevant to their brand or industry.
Engage- Scheduled Measure reports and classic searches in Engage- Learn More
You can now schedule Measure reports to be delivered on a weekly or monthly basis. These reports can be scheduled for up to 25 recipients and are delivered via a PDF report attached to an email. The recipients do not need to be Meltwater users.
Saved classic Searches are now available as a filter option in the Conversations tab in Meltwater Engage. Being able to engage with content that does not directly @ your brand allows you and your team to participate in conversations that are relevant to your brand and industry.
Explore/API - 🚀 Facebook & Instagram Data Available in Exports + Analytics- Learn More 🚀
Facebook & Instagram data is now available in your Explore PDF and CSV exports Meltwater API Updates!
Engage - 🚀 Facebook Competitive Benchmarking Launch- Learn More🚀
Compare your owned handles against those of your competitors or peers to assess your performance, messaging effectiveness and more with Instagram competitive benchmarking!
Explore - 🚀 Introducing the ‘Authors’ Tab- Learn More 🚀
The newly added 'Authors' tab will showcase, in ranked order by number of followers, the top Twitter authors from Explore search results. This functionality highlights key information about these Twitter users, and allows users to add some or all of the returned handles to an existing Author List. This is a great opportunity to identify who the most important influencers are tweeting about a particular topic of interest.
Engage - LinkedIn @mentions in Publish - Learn More
You can now tag a LinkedIn Company and Showcase/Affiliate Pages in your Engage posts. To start, type the @ symbol followed by at least 2 characters. Multiple handles can be tagged in a post, and when the message is posted the handles will be notified that they have been tagged.
Smart Alerts- 🚀 Smart Alerts launch for all Meltwater Customers - Learn More 🚀
Smart Alerts automatically send key insights about your brand, competitors, or industry trends. With five active Alerts, and many more in production, users can customize what alerts they need and how they want to receive them. Alert delivery is supported across Web, Email and Mobile.
Engage - 🚀 Launching Approvals in Publish- Learn More 🚀
Having another member of your team to review social content before it's published can help you to ensure your tone of voice and branding is consistent. Posts can be assigned for approval on the final page of the Publish workflow. Once a post has been assigned, the reviewer will receive an email notification where they can Accept or Reject a post.
Explore- Product Review Boolean Operator - Learn More
Research Product Reviews with a specific rating. Reviews are normalized on a percentage scale from 0-100. For example, 80 would represent 80% positive or 4/5 stars. Users can now search for reviews for a specific product or brand using the productReview operator. *This is available in Explore and Search.
Influencers- 🚀 Custom Templates for Outreach - Learn More 🚀
You can now save your own templates in order to use when crafting outreach through Influencers. With saved templates, you can make sure your branding is consistent and formatting is accurate across the board.
Explore - Newly Added ‘Top Forums’ to Analytics Tab- Learn More
With the addition of Top Forums users can uncover questions, opinions, and feedback that people have about their brand, products, competitors, and overall industry category
Explore-Facebook Page Monitoring - Learn More
Monitor Facebook pages to track posts, comments, and engagements. To monitor Facebook pages you must authenticate your account. Each authenticated Facebook account can add up to 50 Facebook pages for monitoring.
*Please note that monitoring Facebook pages is included within our Premium Social Package (PSP), Explore Lite and Explore Unlimited packages.
Engage- 🚀 Launching Assignments in Conversations - Learn More 🚀
With Assignments in Conversations, users can now make sure the right teammate is notified of and respond in a timely manner to incoming posts. Once a conversation has been assigned, the assigned user will receive an email notification alerting them of their assignment.
Engage Mobile-Collision Detection & Quote Tweets now Available - Learn More
Collision Detection helps notify team members if someone is replying to social posts and who is taking the action, ensuring no two people are responding twice to the same message. Users now have the option to add a comment to a retweet. To make a quoted tweet, click on Retweet and select “Retweet with comment”.
Engage - Updates in Publish - Learn More
A flurry of updates happening in the Publish tab of Meltwater Engage. Beginning with the ability to filter posts by tags to easily identify owned content for specific campaigns. Next is an updated calendar picker and the ability to ‘clone & edit’
Engage - GIF Publishing - Learn More
Last month we released GIF publishing on Twitter- now you can also publish GIFs for Facebook and LinkedIn! Select the GIF button when composing to add a GIF to your post. You can post up to 1 GIF at a time, as long as it is less than 5MB.
Influencers - Influencer’s Search Improvements - Learn More
The new Influencers search allows users to easily toggle between "Contacts named..." and "Contacts writing about...", helping you get to the results you are looking for quicker.
Newsletter - Social Echo Available in Custom Templates - Learn More
Customize your template to include the social echo an article had across the various social networks to allow your reader to quickly pinpoint the content that is most trendy and impactful.
Explore- Two New Widgets in the Analytics Tab - Learn More
With the addition of Top Blogs and Top Subreddits users can research which sources post about a specific topic, discover blogs to partner with or add to outreach campaigns and more!
Engage - 🚀 Twitter @mentioning + GIFs in Publish - Learn More 🚀
Users can now tag Twitter handles in their Twitter posts when publishing through Meltwater Engage! To get started, type the @ symbol followed by at least 2 characters to see name, username, and whether the handle has been verified or not.
Engage Mobile- Conversations’ Updates - Learn More
Users can now filter incoming messages by status and marking posts and tasks as complete to maintain an up-to-date social inbox-all on the go!
Engage - 🚀 LinkedIn Video and Multi-Image Publishing - Learn More 🚀
Introducing the ability to publish videos and multi-images for LinkedIn through Meltwater Engage! Enriching your content with multi-media will help tell your story for your audience and network.
Influencers - New beats added to Influencers - Learn More
With over 14,000 Beats including, pop culture, cryptocurrency, Blockchain Technology and B2B Marketing & Communications, adding additional beats will expand your search.
Newsletter - 🚀 Add Content functionality directly available in Newsletters - Learn More🚀
Improved workflow for Newsletters! Introducing the ability to Add Content directly from the Newsletter. No more needed to Add Content externally. Seamless curation all from one spot.
Engage- Tagging available in Conversations and Publish - Learn More
Tagging in both Conversations and Publish allow team members to be more agile and organized when it comes to their social management and measurement. Tag incoming posts relevant to a campaign, and tag owned content you publish directly for seamless reporting with the Cross-Channel Tag Report.
Engage- Explore Searches in Conversations - Learn More
Saved Explore searches are now available as a filter option in the Conversations tab in Meltwater Engage. Being able to engage with content that does not directly @ your brand allows you and your team to participate in conversations that are relevant to your brand and industry.
Engage-Facebook @mentions in Publish - Learn More
Users can now tag a Facebook page in their Facebook posts when publishing through Meltwater Engage! To get started, type the @ symbol followed by at least 2 characters when creating your next Facebook post.
Explore - 🚀 Launching ‘Combined Searches’ in Explore - Learn More 🚀
Combined Searches allow users to join together two or more existing saved searches using AND, OR, and NOT Boolean operators. This is helpful for managing a large number of saved searches and for quickly combining topics with brand and competitor saved searches.
Engage Mobile - Conversations Now Available - Learn More
Introducing Conversations in the Meltwater Engage Mobile App. Bringing in the same desktop conversations into Mobile, allows teams to view incoming social posts on the go!
Engage - Collision Detection + Quoted Tweets in Conversations - Learn More
Collision Detection helps notify team members if someone is replying to social posts and who is taking the action, ensuring no two people are responding twice to the same message. Users now have the option to add a comment to a retweet. To make a quoted tweet, click on Retweet and select “Retweet with comment”.
Explore + Search-🚀 Launching 'Labels' for Saved Searches - Learn More 🚀
Labels help keep your saved searches organized. With the ability to categorize searches by brand, industry, competitors and disciplines, users will be able to easily find the information they need.
Engage - Image Editor and Drafts available in Publish - Learn More
No need for photoshop! Users can now edit images directly in Meltwater Engage with various filters and edition options. Secondly, users are now able to save content as a draft in the Publish module. All drafted content can be found in the Feed View of Publish.
Explore-PDF Export in Content Stream - Learn More
Users now have the ability to export a PDF with up to 100 results from the content stream. Similar to exporting to CSV, select the documents you want to export, click the export button, and choose "Download PDF".
Explore- Unpacked Learn More - Learn More
Introducing the ability to match Twitter or Reddit documents that share a URL in the content. Particularly useful for Twitter since this social channel masks links with a t.co URL. Use a specific link or a general domain with an asterisk to find all shared links from that site.
Engage-🚀 Instagram Video Publishing - Learn More 🚀
Introducing the ability to upload and publish Instagram videos through Meltwater Engage!
Mobile-Quick Select Tags - Learn More
All of your most commonly used Tags will now appear at the very top whenever you tag content on Mobile. Allowing teams who often use a specific tag for outreach, project, campaign and competitor tracking to easily tag the content based on their “favorites.”
Explore - Facebook Comments - Learn More
Distinguish between Facebook comments and posts for your social listening. To search for Facebook comments you can filter by Facebook and use two available operators:
Mobile - The ‘Story of Syndication’- Learn More
Ever want to find the ‘first identified’ story? Meltwater Mobile’s ‘Story of Syndication’ helps surface that ‘first identified’ piece of content and shows the syndication journey while providing an analytics summary to showcase a story’s virality and reach.
Explore - 🚀 Author Lists Launch - Learn More🚀
Author Lists allow you to create a list of Twitter handles or Reddit users, and use the list as a filter to find documents from those handles and users. For Twitter, you can also use the list as a filter to find Twitter documents to those handles.
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