Get Started with Meltwater Engage
Initial account set up, monitoring your conversations, posting to your social channels, and measuring the success of your owned accounts
Written by Whitney W.
Updated over a week ago
Updated over a week ago
User Governance Permissions in Engage
Control your users' Engage access and permission level, at the social channel level.
Written by Whitney W.
Updated over a week ago
Updated over a week ago
Get Started with the Engage Mobile App

Written by Whitney W.
Updated over a week ago
Updated over a week ago
How to Assign Users to social profiles
Select which of your Engage users are permitted to publish and view content to each of your social profiles
Written by Whitney W.
Updated over a week ago
Updated over a week ago
How to Connect your Social Media Profiles to Meltwater Engage
Follow these steps to authorize your Social Connections to Meltwater Engage within Owned Connections
Written by Whitney W.
Updated over a week ago
Updated over a week ago
How to remove connected Social Profiles from Engage
Troubleshooting guides on updating, reconnecting and removing access to your social media profiles
Written by Robert B.
Updated over a week ago
Updated over a week ago
Why your social accounts Disconnect
A troubleshooting guide to reconnecting your social profiles, social media platform tokens and why your accounts may disconnect
Written by Robert B.
Updated over a week ago
Updated over a week ago
Troubleshooting Social Media Account Connections to Meltwater Engage
Troubleshoot common issues for connecting your Social accounts to Engage
Written by Whitney W.
Updated over a week ago
Updated over a week ago
Live Training: Engage Product

Written by Whitney W.
Updated this week
Updated this week
Conversations
Manage your Social Posts with Engage Conversations
Using the Conversation pane within Engage to see engagements with your social media channels
Written by Whitney W.
Updated over a week ago
Updated over a week ago
How to set up your Instagram Direct Messages in Meltwater

Written by Whitney W.
Updated over a week ago
Updated over a week ago
Conversations: What Options are Channel-specific in Engage?

Written by Whitney W.
Updated over a week ago
Updated over a week ago
Assign your incoming social posts in Conversations

Written by Robert B.
Updated over a week ago
Updated over a week ago
Manage your Social Media posts in Engage with Tags
Learn how to use Tags to group your social posts and use your tags to create customised performance reports
Written by Robert B.
Updated over a week ago
Updated over a week ago
Best Practices - Engage: Conversations
This article outlines the best practices for utilizing the Conversations tab in Meltwater Engage for Community Management
Written by Robert B.
Updated over a week ago
Updated over a week ago
Publish
How to Create A New Social Post in Publish
Using Publish in Engage to draft and schedule posts to your social media accounts
Written by Whitney W.
Updated over a week ago
Updated over a week ago
Publish: What Options are Channel-specific For Meltwater Engage?
Capabilities for social media posts within Engage
Written by Whitney W.
Updated over a week ago
Updated over a week ago
How to schedule Instagram Stories and Carousels in Engage
Use Engage to draft and schedule Instagram Stories and Instagram Carousel posts from the web, and finish publishing with the Mobile app
Written by Robert B.
Updated over a week ago
Updated over a week ago
How to Publish to YouTube in Meltwater
This article will outline the process of publishing a video to YouTube in Meltwater.
Written by Robert B.
Updated over a week ago
Updated over a week ago
Customizing your Facebook Audience with targeting and banned users
How to customize the audience you're publishing to and engaging with on Facebook
Written by Robert B.
Updated over a week ago
Updated over a week ago
How to use the Calendar and Feed views in Meltwater Engage

Written by Robert B.
Updated over a week ago
Updated over a week ago
Assigning your social post for Approval in Publish

Written by Robert B.
Updated over a week ago
Updated over a week ago
Connect and shorten links using Bit.ly in Meltwater Engage
How to use Bit.ly, a URL link shortener, in your social posts within Meltwater Engage
Written by Robert B.
Updated over a week ago
Updated over a week ago
Best Practices - Engage: Publish
This article outlines the best practices for utilizing the Publish tab in Meltwater Engage for Content Management
Written by Robert B.
Updated over a week ago
Updated over a week ago
Publish: Instagram Link in Bio
This article will outline the Link in Bio feature for Instagram publishing within Engage.
Written by Robert B.
Updated over a week ago
Updated over a week ago
Troubleshoot Publishing Error Messages
Use this article to troubleshoot some of the common error messages in Engage Publish
Written by Whitney W.
Updated over a week ago
Updated over a week ago
Owned Social Analytics
Learn the Social Analytics Metrics Definitions
Complete library of definitions for the Analyze Social Analytics metrics
Written by Whitney W.
Updated over a week ago
Updated over a week ago
Understanding Page Level and Post Level data
Learn how the different types of data are defined with your Owned Social Analytics reports
Written by Robert B.
Updated over a week ago
Updated over a week ago
Social Analytics - YouTube Overview Dashboard
Learn the benefits of YouTube, and the metric definitions on the YouTube Overview Dashboard.
Written by Robert B.
Updated over a week ago
Updated over a week ago
Understanding the Paid, Earned & Owned Dashboard in Social Analytics
Unify your cross-channel campaign reporting with Paid, Earned, and Owned analytics together in a single dashboard.
Written by Robert B.
Updated over a week ago
Updated over a week ago
How to manage your Competitive Benchmarking reporting
Within Meltwater Engage manage and analyze your Competitive Benchmarking reporting
Written by Robert B.
Updated over a week ago
Updated over a week ago
Connecting your Ads Manager Account to Meltwater Engage
Link your Ads Manager Account within Meltwater Engage
Written by Robert B.
Updated over a week ago
Updated over a week ago