Skip to main content
Measure: Team Performance

Definitions overview of all metrics used in the Team Performance dashboards.

Cheyenne V. avatar
Written by Cheyenne V.
Updated yesterday

Team Performance

METRICS

DEFINITION

FREQUENCY OF UPDATES

AVERAGE FIRST REPLY TIME

The average time it took your team to send out the first reply to a received message.

Real time

TOTAL RECEIVED MESSAGES

The total number of messages received during the reporting period.

Real time

ACTIONED MESSAGES

The total number of received messages with an action applied during the reporting period. Actions include mark as complete, replies, retweets, likes, and tags.

Real time

HERE IS AN SLA SUMMARY OF YOUR RESPONSE TIMES

Total volume of received messages, actions, and the average first reply time during the reporting period.

Real time

MOST REPLIES

This user sent the most replies during the reporting period.

Real time

ACTION RATE

The number of total actioned messages divided by total received messages during the reporting period.

Real time

SLOWEST FIRST REPLY TIME

The longest time a user took to reply in the reporting period.

Real time

FASTEST AVERAGE TIME TO REPLY

The user that had the fastest replies (average) in the reporting period.

Real time

HERE ARE YOUR REPLY STAT TOTALS

Summary of metrics in the reporting period versus the comparison period.

Real time

HERE ARE YOUR REPLY STATS BY TEAM MEMBER

Breakdown of the slowest first reply time (minutes), average first reply time (minutes), total replies, and total actions, by user.

Real time


Learn more about other Analytics:


💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.


Did this answer your question?