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Measure: Team Performance

Definitions overview of all metrics used in the Team Performance dashboards.

Cheyenne V. avatar
Written by Cheyenne V.
Updated over a week ago

The Team Performance dashboard in Measure provides a single lens for teams to easily track actions in Conversations and identify trends and areas for improvement.

This article will cover:

Prerequisites

Before creating a Team Performance dashboard, you must have at least one social account connected. Learn more about Connecting Your Owned Social Accounts. Additionally, since this dashboard is based of the Conversations tab data, there must be responses occurring on the social account you have connected.

Creating a Team Performance Dashboard

To create a Team Performance Dashboard, follow these steps:

  1. Click the Engage drop-down in the left-hand navigation bar

  2. Click Measure

  3. Select Create Social Dashboard

  4. Click Team Performance

  5. Select Next

  6. Select your Accounts

  7. Click Create

Team Performance Dashboard Metrics

METRICS

DEFINITION

FREQUENCY OF UPDATES

AVERAGE FIRST REPLY TIME

The average time it took your team to send out the first reply to a received message.

Real time

TOTAL RECEIVED MESSAGES

The total number of messages received during the reporting period.

Real time

ACTIONED MESSAGES

The total number of received messages with an action applied during the reporting period. Actions include mark as complete, replies, retweets, likes, and tags.

Real time

HERE IS AN SLA SUMMARY OF YOUR RESPONSE TIMES

Total volume of received messages, actions, and the average first reply time during the reporting period.

Real time

MOST REPLIES

This user sent the most replies during the reporting period.

Real time

ACTION RATE

The number of total actioned messages divided by total received messages during the reporting period.

Real time

SLOWEST FIRST REPLY TIME

The longest time a user took to reply in the reporting period.

Real time

FASTEST AVERAGE TIME TO REPLY

The user that had the fastest replies (average) in the reporting period.

Real time

HERE ARE YOUR REPLY STAT TOTALS

Summary of metrics in the reporting period versus the comparison period.

Real time

HERE ARE YOUR REPLY STATS BY TEAM MEMBER

Breakdown of the slowest first reply time (minutes), average first reply time (minutes), total replies, and total actions, by user.

Real time

Actions

  1. Dashboard Name Drop-down: Click the drop-down to alternate between saved Paid, earned & owned dashboards.

  2. Save: Click save to save changes made to your dashboard or select the drop-down arrow to name or rename your dashboard.

  3. Date Range: Adjust the date range of your dashboard.

  4. Owned Accounts: Add or remove owned accounts to your dashboard.

  5. Tags: Apply Tags to your dashboard.

  6. Post Type: Add or remove specific post types from your dashboard.

  7. Facebook Boosted: Choose between the following options.

    1. All (Boosted and Organic Posts)

    2. Boosted organic posts

    3. Organic Posts

  8. Action: Choose between the following options.

    1. Schedule Report: Your dashboard must be saved before scheduling a report.

    2. Manage Subscriptions: Manage your scheduled reports.

    3. Send PDF to Email: The PDF will deliver to the email address on file for your Meltwater account.

    4. Export Excel

    5. Share Dashboard

    6. Manage Shareable Dashboards

  9. Edit: Resize, re-order, or delete metrics from your dashboard.

  10. Export: Export your dashboard via one of the following options:

    1. Send PDF to Email

    2. Export Excel

    3. Share Dashboard

    4. Manage Shareable Dashboards

Learn more about other Analytics:

💡 Tip

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