Difficulty connecting Google Business to Engage?
When the primary owner of your business is a group, you'll need to add a user with an Owner or Manager role before you can connect to Meltwater. Here are the steps:
Open your Google Business Profile Manager → Businesses
Click on the Google Business you wish to add to Meltwater
Click the Action Dots
Click Business Profile Settings
Click People and access
Add the email ID of the user that requires access to the Business, and click Invite (this will be the user you log in with to connect to Meltwater)
This user will receive an email invitation. Please follow the prompt in the email to accept the permissions.
Repeat for each Business you wish to add to Meltwater
Navigate to Meltwater Owned Social Connections
Click Add Account under Google Business
Log in with the user you just added to the Business(es)
You should no longer see an error message, and the connection pop-up window will display a list of accounts you can connect
Select accounts and follow all prompts
Learn more about troubleshooting for other channels:
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