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An Overview of Meltwater
An Overview of Meltwater

Designed for new users as an overview to help get set up, learn the basics, and find additional support options.

Cheyenne V. avatar
Written by Cheyenne V.
Updated over 3 months ago

Welcome to Meltwater! We know trying to learn a new software can be a challenge. That's why we've created this help article! This article is designed to help you get started on your path to setting up and maximizing your experience with Meltwater.

This article lives in our Help Center, where we have several articles and resources to assist you. Help articles cover a wide range of topics in several formats, including FAQs, how-tos, content deep dives, and best practices. They can include images, gifs, and videos to help illustrate concepts.

We recommend you bookmark this article, so you can easily access it at any time.

Table of Contents

Click the links under each section to navigate to that specific section of this article.

  • Meltwater Basics - First-time setup

    • For first-time users during onboarding. Learn things like:

      • Accessing Meltwater

      • How to navigate Meltwater

      • Update your profile and preferences

      • Manage other users

      • Connect social channels

      • Download the mobile apps

  • Meltwater Fundamentals - Getting started

    • Get started with Meltwater Fundamentals. Explore Meltwater's Product Lineup. You can dive into the specific product(s) you have access to. These products include:

      • Explore & Monitor

      • Engage

      • Analyze & Report

      • Distribute & Alert

      • Influence

  • Meltwater Advanced - Going deeper

    • Learn about some of the more advanced functions of Meltwater, including:

      • Alerts

      • Tags

      • Labels

      • Third-party Integrations

      • RSS feeds

  • Meltwater Learning Resources and Support - Get additional help

    • Discover the additional ways to get assistance when using Meltwater, including:

      • Meltwater Academy

      • Live Chat & Email Support

      • Step-by-step Product Tutorials

      • Help Center

Meltwater Basics - First-time setup

This area is designed to assist with the first-time setup and basics of Meltwater during your onboarding journey.

  • Accessing Meltwater - How to Login

  • Navigating Meltwater

    • Meltwater consists of several different applications, all within one platform. The navigation bar and home screen allow you to easily move around Meltwater.

  • Checking your Account Details

    • View the number of users, saved searches, and dashboards for your account, which upgrades your account has access to, and more.

  • User Profile and Preferences

    • Update your name and change your password, as well as set your preferred language, time zone, and even start page.

  • Manage Users

    • Add, update, and remove users from their accounts within the Manage Users table.

  • Social Connections

    • Connect social channels to Meltwater for use with social listening, competitive benchmarking, paid analysis, publishing, engaging, and analyzing.

  • Mobile Apps

    • Meltwater offers two separate mobile apps, each for a different use case: Meltwater Mobile, and Meltwater Engage.

Meltwater Fundamentals - Getting started

Meltwater Advanced - Going deeper

  • Learn the Complete Boolean Library

    • Learn all of the available Boolean operators for use when fine-tuning your search results.

  • Getting Started with Alerts

    • Get real-time notifications for the topics you choose, in the places you work most.

  • Getting Started with Tags

    • Organize relevant content for dashboards, and reports, or curate and share content with stakeholders.

  • Getting Started with Labels

    • Categorize and organize your saved searches for easy access and collaboration.

  • Third-Party Integrations

    • Integrate third-party applications directly to Meltwater, or integrate Meltwater into your Business Intelligence (BI) tools via the Meltwater API.

  • Added Content

    • Add any online document to Meltwater, to be included with your monitoring results.

  • RSS Feeds

    • Third-party data can be added to Meltwater through an RSS feed, to be used as inputs to your Newsfeed, Newsletter, Digest Reports, dashboards, and Monitor.

Meltwater Learning Resources and Support - Get additional help

  • Meltwater Academy

    • Video-based courses & certifications to help you get started. Learn the basics or tackle advanced use cases in 30 minutes!

  • @MeltwaterLearn - YouTube Channel

    • View Product Training Videos, Product Updates, Customer Stories, etc.

  • Support: Live Chat & Email

    • Reach out for help 24/7 via help@meltwater.com, or chat directly with a product expert now, via live chat.

  • Help Center

    • Search for additional help articles and browse by collection.

  • Product Workshops

    • Attend events ranging from webinars, live trainings, and more.

  • Product Workshop Recordings

    • Watch on demand recordings of past Product Workshops.

  • mCommunity

    • Connect with and learn best practices from other PR, communications, and marketing professionals.

Meltwater Additional Resources - Other things to know

💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.

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