An Overview of Meltwater

Designed for new users as an overview to help get set up, learn the basics, and find additional support options.

Cheyenne V. avatar
Written by Cheyenne V.
Updated over a week ago

Welcome to Meltwater! We know trying to learn a new software can be a challenge. That's why we've created this help article! This article is designed to help you get started on your path to setting up and maximizing your experience with Meltwater.

This article lives in our Help Center, where we have several articles and resources to assist you. Help articles cover a wide range of topics in several formats, including FAQs, how-tos, content deep dives, and best practices. They can include images, gifs, and videos to help illustrate concepts.

We recommend you bookmark this article, so you can easily access it at any time.


Table of Contents

At the beginning of each help article is a table of contents. The table of contents lists the different sections within that article. Each one is then linked directly to that individual section within that article for easier navigation. This allows you to quickly jump to the relevant section of a larger article, without needing to scroll. See the table of contents for this article below. Click the links under each section to navigate to that specific section of this article.

    • For first-time users during onboarding. Learn things like:

      • Accessing Meltwater

      • How to navigate Meltwater

      • Update your profile and preferences

      • Manage other users

      • Connect social channels

      • Download the mobile apps

    • Get started with Meltwater Fundamentals. Explore Meltwater's Product Lineup. You can dive into the specific product(s) you have access to. These products include:

      • Explore & Monitor

      • Engage

      • Analyze & Report

      • Distribute & Alert

      • Influence

    • Learn about some of the more advanced functions of Meltwater, including:

      • Alerts

      • Tags

      • Labels

      • Third-party Integrations

      • RSS feeds

    • Discover the additional ways to get assistance when using Meltwater, including:

      • Meltwater Academy

      • Live Chat & Email Support

      • Step-by-step Product Tutorials

      • Help Center


Meltwater Basics - First-time setup

This area is designed to assist with the first-time setup and basics of Meltwater during your onboarding journey.

    • Meltwater consists of several different applications, all within one platform. The navigation bar and home screen allow you to easily move around Meltwater.

    • View the number of users, saved searches, and dashboards for your account, which upgrades your account has access to, and more.

    • Update your name and change your password, as well as set your preferred language, time zone, and even start page.

    • Add, update, and remove users from their accounts within the Manage Users table.

    • Connect social channels to Meltwater for use with social listening, competitive benchmarking, paid analysis, publishing, engaging, and analyzing.

    • Meltwater offers two separate mobile apps, each for a different use case: Meltwater Mobile, and Meltwater Engage.


Meltwater Fundamentals - Getting started


Meltwater Advanced - Going deeper

    • Learn all of the available Boolean operators for use when fine-tuning your search results.

    • Get real-time notifications for the topics you choose, in the places you work most.

    • Organize relevant content for dashboards, and reports, or curate and share content with stakeholders.

    • Categorize and organize your saved searches for easy access and collaboration.

    • Integrate third-party applications directly to Meltwater, or integrate Meltwater into your Business Intelligence (BI) tools via the Meltwater API.

    • Add any online document to Meltwater, to be included with your monitoring results.

    • Third-party data can be added to Meltwater through an RSS feed, to be used as inputs to your Newsfeed, Newsletter, Digest Reports, dashboards, and Monitor.


Meltwater Learning Resources and Support - Get additional help

    • Video-based courses & certifications to help you get started. Learn the basics or tackle advanced use cases in 30 minutes!

  • @MeltwaterLearn - YouTube Channel

    • View Product Training Videos, Product Updates, Customer Stories, etc.

    • Live, interactive training with a Meltwater Product Expert. In-depth topics and overviews of specific Meltwater products with the opportunity to ask an expert.

    • Reach out for help 24/7 via help@meltwater.com, or chat directly with a product expert now, via live chat.

    • Search for additional help articles and browse by collection.


Meltwater Additional Resources - Other things to know


💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.


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