Need help solving a problem? We are happy to help!
Within the Meltwater platform, the Help Assistant is your guide to a collection of resources and direct assistance from a member of our team. This can be found via the 'Help' button in the top right or the floating messenger icon in the bottom right of your window.
The Help Assistant offers a number of ways you can solve an issue you're having:
1. Search across our Help Articles
Looking for a 'how-to guide' or tips and tricks on your product features? Our Help Articles are full of content from getting started through to the finer details of each feature.
2. Chat with our Support Team
Click on the "Live Chat" icon in the Help Assistant to message with a global Client Support representative.
If you are reaching out to the team regarding a specific article or search, please share any information or URL address you have to help them quickly help with your request.
3. Check out mCommunity
Log into mCommunity directly or click on "mCommunity" on your home screen. This customer community is to empower you to connect and develop relationships with other Meltwater users while sharing knowledge, challenges and experiences to become better PR, communications, or marketing professionals.
4. Access Guided Tutorials that walk you through key workflows
These tutorials will prompt you through the workflows of your system on your screen. Everything from setting up a new search, to sending a press release or adding new content. Check out a full list of tutorials within this article here.
5. Submit and access status of Support tickets
If you're having an ongoing discussion with our team or would like to look back on your previous communications, you can review these within the Help Assistance via See all your conversations.
6. Access our System Status page to see scheduled maintenance windows
The performance status of our application is available at all times to keep you across everything going on in the backend of the system. 💡Tip! Set up email alerts from our System Status page so that you get notified of scheduled downtime and when our system performance is impacted.
Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.
Find answers and get help from Meltwater Support and Community Experts.