Account Settings

Learn the options within your Account Settings including Manage users, Social Connections and Approved Senders

Cheyenne V. avatar
Written by Cheyenne V.
Updated over a week ago

There are various settings you can review and update to tailor your platform experience to your needs.

This article will go through:


Profile

This page is specific to your user settings, including the ability to reset your password, update your time zone settings, etc.

To access the Profile tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Profile

Within the Profile page, you can update a few items.

  • First name & Last name: make sure to keep your name updated, if you change your name, or go by another name, such as a shortened name (Ex. Dave instead of David). There are a few places within Meltwater that your name will display to other users.

  • Department and Role: this is great place to specify which department you are in especially if multiple teams in your organization use the same Meltwater account.

  • Change password: update your current Meltwater password

    Note: You will not be able to reset your own email address while logged into the system. If you'd like to update your email address please reach out to our team via Live Chat for assistance.

  • Language: Choose the language in which your Meltwater Account will appear.

  • Time Zone: Choose the time zone you want your account to be set. When creating your daily digests, reports, etc., this will be the time the report is sent in.

  • Start Page: Choose the page you would like your Meltwater account to open to when you log in.

  • Default Account: If you have multiple Meltwater accounts, you can set your default account here.


Manage Users

Administrators on the account can leverage this section in Account Settings to edit, add, and delete Meltwater users.

To access the Manage Users tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Manage Users

Note: Per the terms of your Meltwater subscription agreement, all users must be employees of the organization who are subscribed to the Meltwater service, using the service for internal purposes only.


Third Party Integrations

Integrate third-party applications for a seamless experience. Here you can add your third-party accounts to integrate directly into Meltwater for dashboard widgets, alert notifications, and link shortening.

To access the Third Party Integrations tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Third Party Integrations

Learn more about Third Party Integrations.


Meltwater API

The Meltwater API provides access to the largest corpus of news and social data in the world, so you can gain a greater analytical understanding of your customers and their markets.

To gain access to the Meltwater API, contact your Account Manager.

To access the Meltwater API tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Meltwater API


Social Connections

In Social Connections you can add Facebook, Instagram, and X (formerly Twitter) pages to monitor, expanding your social listening. You can also add owned social connections and paid connections if Engage is a part of your subscription.

To access the Social Connections tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Social Connections


Approved Senders

Adding approved senders to your system is mandatory for sending email outreach, press releases, and newsletters from Meltwater. These emails will be used in the "from" section when that outreach reaches people's inboxes.

To access the Approves Senders tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Approved Senders

Learn more about Adding Approved Senders.


Email Integration

Email Integration allows you to see your team’s interaction history for a journalist in the Meltwater database, and reply directly in a shared thread.

To access the Email Integration tab, follow the below steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Email Integration

Learn more about Integrating Your Email.


💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.



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