Meltwater

Designed for new users as an overview to help get set up, learn the basics, and find additional support options.

An Overview of Meltwater

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Learn the basics for setup, go deeper with advanced topics, access additional help, and check FAQs.  

Meltwater Overview & FAQs

Learn how to login and update the password to your Meltwater Platform.

Logging Into Meltwater

Log in to Meltwater, Klear & Radarly with one credential.

Accessing Klear and Radarly from the Meltwater Platform

Learn how to Navigate Meltwater via the Home page and navigation bar.

Navigating Meltwater

Learn the options within your Account Settings including Manage users, Social Connections and Approved Senders

Account Settings

Learn how to add users, refine access types, update user details, and set permissions.

Managing Users and Setting User Permissions

Meltwater has two mobile apps, Meltwater Mobile and Meltwater Engage, available for both iOS and Android.

Meltwater Mobile Apps

Meltwater Mobile App For iPhone

Multi-factor authentication is an additional layer of security you can set up in your Meltwater account.

Setting Up Multi-Factor Authentication

Connect your Monitored, Owned, and Paid Social Accounts to get the most out of your Meltwater Subscription.

Connecting Your Social Accounts

Meltwater Basics - First-time setup

Group and save your content from Explore or Monitor into folders for easy access.

Tagging Content in Meltwater

Using Labels in Explore

Learn how to integrate third-party data to Meltwater through an Incoming RSS feed

Adding an Incoming RSS Feed

Using the Chrome Extension, Add Content feature and additional tips to add Content into Explore Searches, Tags, Dashboards and more.

Adding Missing Content to Meltwater

Learn about the different third party applications that can integrate directly with Meltwater

Meltwater Integrations & APIs

Let's walk through how and why you should use the Meltwater Chrome Extension.

Using the Meltwater Chrome Extension

Exporting Your Data With the Meltwater API

Streamline account organization, empower global teams, and reduce complexity for more targeted searching and reporting.

Understanding Meltwater Workspaces

Platform Assistant

Meltwater Advanced - Going deeper

FAQs, Product release notes, IT resources, and Meltwater platform status

Additional Resources - Other things to know

Frequently Asked Questions about using Meltwater

Meltwater FAQs

Media Relations and Data Protection FAQ's

FAQs

Learn how to stay across updates via the System Status Page

Checking the Status of the Platform

An overview of the latest features and functionality released in the Meltwater platform.

Meltwater Release Notes 2024

An overview of the features and functionalities released in 2023 in the Meltwater platform.

Meltwater Release Notes 2023

An overview of the latest Engage features and functionality released in the Meltwater Engage platform.

Meltwater Engage Release Notes 2024

Meltwater Release Notes 2025

Meltwater Updates & System Status

This article will outline how to use the 'More from Meltwater' apps icon to navigate to other Meltwater Products

More from Meltwater: Navigating to other Meltwater Products

Meltwater Product Family

Learn the details of Email Deliverability and Application-Specific Information to ensure optimal performance of Meltwater’s products.

IT Resource for Email Deliverability and Application-Specific Information

This article explains how you can generate a HAR file.

Generating a HAR File

IT Resources

Read success stories from companies in your region or industry

How Other Companies are Using Meltwater

Customer Stories

Meltwater Community

Meltwater Academy

Video Training

Webinars & E-books

mCommunity

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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