Meltwater

Designed for new users as an overview to help get set up, learn the basics, and find additional support options.

An Overview of Meltwater

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Learn the basics for setup, go deeper with advanced topics, access additional help, and check FAQs.  

Meltwater Overview & FAQs

Learn how to login and update the password to your Meltwater Platform.

Logging Into Meltwater

Learn how to Navigate Meltwater via the Home page and navigation bar.

Navigating the Meltwater Homepage and Navigation Bar

Learn more about your account settings and assigning user permissions.

Setting Up Your Meltwater Account in Account Settings

Platform Assistant

Meltwater has two mobile apps, Meltwater Mobile and Meltwater Engage, available for both iOS and Android.

Meltwater Mobile Apps

Streamline account organization, empower global teams, and reduce complexity for more targeted searching and reporting.

Understanding Meltwater Workspaces

Let's walk through how and why you should use the Meltwater Chrome Extension.

Using the Meltwater Chrome Extension

Getting Familiar with Meltwater

Learn about the different third party applications that can integrate directly with Meltwater

Meltwater Integrations & APIs

Exporting Your Data With the Meltwater API

Meltwater Advanced - Going deeper

FAQs, Product release notes, IT resources, and Meltwater platform status

Additional Resources - Other things to know

Frequently Asked Questions about using Meltwater

Meltwater FAQs

FAQs

An overview of the latest features and functionality released in the Meltwater platform in 2025.

Meltwater Release Notes 2025

Learn how to stay across updates via the System Status Page

Checking the Status of the Platform

An overview of the latest features and functionality released in the Meltwater platform.

Meltwater Release Notes 2024

An overview of the features and functionalities released in 2023 in the Meltwater platform.

Meltwater Release Notes 2023

An overview of the latest Engage features and functionality released in the Meltwater Engage platform.

Meltwater Engage Release Notes 2024

Meltwater Product Updates & Platform Status

This article will outline how to use the 'More from Meltwater' apps icon to navigate to other Meltwater Products

More from Meltwater: Navigating to other Meltwater Products

Meltwater Product Family

Learn the details of Email Deliverability and Application-Specific Information to ensure optimal performance of Meltwater’s products.

IT Resource for Email Deliverability and Application-Specific Information

This article explains how you can generate a HAR file.

Generating a HAR File

IT Resources

Read success stories from companies in your region or industry

How Other Companies are Using Meltwater

Customer Stories

Connect, learn and empower other Meltwater users through mCommunity.

Connecting & Learning Through Meltwater Community

Connect, learn and empower other Meltwater users through mCommunity & mAcademy

Meltwater Academy, Community, and Product Training Videos

Learn about our customer academy that will help you level up your marketing and PR knowledge.

Meltwater Academy: Courses to Learn the Basics or Tackle Advanced Use Cases

Each training video will provide an overview of a key area of the platform including 'how-tos', helpful tips and best practices

Product Training Videos

Self-guided Learning

Our dedicated team is here to guide you to a solution as quickly and smoothly as possible.

Accessing Product & Account Support

Speak with Someone

Renewing your Subscription with Meltwater

Renovar tu suscripción con Meltwater

Verlenging van uw Meltwaterlicentie

Förnya ditt abonnemang med Meltwater

تجديد اشتراكك مع Meltwater

Create a custom design with text, images, and links