The courses were created for marketing, PR & communications professionals and students, but are available to anyone with an interest. Meltwater customers automatically have access to courses through the Meltwater app home page. For non-customers who are interested, courses can be accessed through a separate site: academy.meltwater.com.

All certification courses can be completed in less than an hour, pending learners' speed.

No, all courses are offered free to anyone interested

By taking academy courses you'll be able to expand your skills, advance your career, and be recognized for your knowledge with our marketing, PR & communications industry, and product courses. You'll be able to access training on Meltwater products at your own pace with on-demand training. These courses will help ensure you are getting the most out of your Meltwater subscription. Once you’ve completed a course you’ll be part of our growing community where you can share ideas and questions. Upon completion of each course exam, you’ll receive a certificate of achievement which you can add to your social media profiles and resume, certifying your knowledge.

This shouldn’t happen. If it does, you’ll need to access Meltwater Academy through the product page. Do this by:

Certifications need to be completed within 8 weeks. Courses take around 30-60 minutes to complete. Certification quizzes also take approximately 30 minutes to complete.

The best way to prepare for an exam is to watch all of the training videos. All answers are provided there or within an additional resource provided. The exam questions are made up of questions from the chapter quizzes.

The certification does not expire. When there is a major release, new training will be offered to top up your knowledge, but the certification will not expire.

At the end of each lesson, you are encouraged to practice what was covered to ensure you grasp the activity and to help you retain the new knowledge.

You are able to retake the exam. Please rewatch the videos as all answers are covered in the lessons.

If you are having trouble viewing the lessons, clear your cache and/or restart your browser. If that doesn’t work try another browser. If you are still having issues you can reach out to academy@meltwater.com.

A Certificate of Achievement will be given to learners who score 80% or higher on the exam.

An email will be sent from Meltwater Academy <noreply@academy.certification.meltwater.com>, with a link to your digital certificate and badge. If you did not receive your certificate via email please check your spam folder.

You will need to create a password when the digital certificate is sent to you. You should see a notification across the top of your screen to Set Password. If not:

Yes! You can stop and start a lesson and your progress will be saved automatically.

Not at this time. Team members will need to enroll individually, however, you are able to share the link to a course and have them enroll. If you have a large team, email us at Academy@meltwater.com for more information.

Yes! Please email us at Academy@meltwater.com and let us know what you are interested in. We are currently working on our course roadmap but would love to incorporate your suggestions where possible.

Yes! Log in to certification.meltwater.com. Find your certificate and click on the More drop-down menu. Select Request a name change. Enter the new details and submit a request.

Yes, the academy is available to the general public (https://academy.meltwater.com/). Users that aren't customers will need to register to enroll in courses (vs. accessing the academy from the product platform, where the user’s login has been automated from the integration with our product so you don’t have to register).