Publish is the main source to create, collaborate, and schedule content for your social media channels. You can post new messages immediately, schedule them for the future, or save them as drafts. You are able to create posts for multiple accounts, and channels, at once.
This article will outline some best practices for using Publish for your social content management by different use cases.
Best Practices in Publish
Below are the best practices that you should be utilizing for all Publish use cases. For a comprehensive list of channel-specific options in Publish, review this help center article.
Alternative text, or Alt text, is a short written description of an image. It improves accessibility by describing an image with words, for visitors that are unable to it. It also helps with search engine optimization (SEO). It is recommended to always use Alt Text with your images. Alt text is available for Facebook, Twitter, and LinkedIn. When attaching images, click Edit alt text to add to each image.
Link tracking provides valuable information and analytics about your social content. Link tracking can directly show the relationship between your posts and desired results. By connecting your Bit.ly account to Meltwater, you can automatically shorten and track any attached link you publish. Then, within your Bit.ly account, you can utilize Link Click analytics to review the engagement with the links in your post.
When attaching a link, you will see an option to Shorten link, which will automatically use your connected bit.ly account.
More information on connecting your Bit.ly account to Meltwater can be found in this article.
Tagging your content is a great way to track your outbound message trends, using the Cross Channel Tags report in Analyze. This allows you to segment content by tag, and/or campaign in your reporting. Since you can apply more than one tag per post, it allows for easy segmentation when running reports. It is highly recommended that you tag every post.
When composing a new post, during the final step of 'Schedule and Review' select 'Add Tag'.
Example tag types
Campaign tags - tag all posts within a single campaign
Product tags - segment by the product and/or service you offer
Geo/Language tags - if you post the same message in different languages or geographies
Protip: You can also filter by tag both on the Calendar, and Feed view, to only see the specific content you need to. And if you forget to tag a post, you can use the Brand Posts type filter in Conversations to apply a tag after it is already posted.
Drafts is where all of your works in progress live. These are pieces of content that have been created but are not yet ready for publishing. Whether you are still waiting on approval, do not have the copy finalized, still need creative, etc., drafts offer a way to plan content without needing to define when and where it will post.
When creating posts, you have the option to Save as Draft.
Drafts live on the Drafts tab, in the Feed view of Publish. They will stay in drafts forever until they are either published or deleted.
Drafts use cases
Evergreen content - Evergreen content is content that remains relevant regardless of the time of year. Drafts are also a great way to store content that you can use whenever you need to add something to the calendar quickly.
Content sharing - if you publish to multiple markets, goes, or countries, drafts can be a perfect place to share content. By creating content and storing it in drafts, team members can copy that content, and localize it for their specific market.
Approvals workflow - any rejected, or unapproved content will be stored in drafts. (More below)
Audience restrictions allow you to limit who sees your post based on age, country, region, city, language, etc. This option is available for both Facebook and LinkedIn.
Audience restrictions use cases
Location: combine this with the language of your post to customize your message per area
Ex. Posting once in English to all of Canada, and the same post in French to only Quebec
Age: content that is only available for certain ages
Ex. Alcohol, giveaways, etc.
A/B testing: create a slightly different message for separate groups, then track the analytics to see which performs better.
Team collaboration is an essential component of content creation. Having another member of your team review social content before it's published can help ensure your tone of voice and branding stays consistent.
When creating content in Engage, you have the option to Assign reviewer.
This option sends content into an approvals workflow, that requires the reviewer to either approve or reject the proposed content. Notes can be included with each piece of content, as well as rejection, to allow full collaboration
Protip: any content that is rejected, or not approved by the selected publishing date, will be saved as a Draft.
Expanding on the Approvals Workflow, the Engage Mobile App allows users to approve or reject assigned posts on the go. Under the My Tasks stream, a user can quickly approve or reject content, without needing to be at a computer. This helps speed up content creation and review time.
Review this article to learn more.
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