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Setting Up Multi-Factor Authentication

Multi-factor authentication is an additional layer of security you can set up in your Meltwater account.

Cheyenne V. avatar
Written by Cheyenne V.
Updated yesterday

Multi-factor Authentication, or MFA, is now available on your profile page in Meltwater. Work safer and smarter with added security and protection. While MFA is optional, it delivers added security for those who enable it.

This article will cover:


Before setting up multi-factor authentication in Meltwater, you will need a compatible authenticator app. Popular authenticator apps include:

  • Google Authenticator

  • Microsoft Authenticator

  • Authy

Multi-Factor Authentication Overview

Multi-factor authentication (MFA) is a security process that requires users to provide two or more different forms of identification before accessing a system or application. MFA enhances security for enterprise software users by adding an extra layer of protection beyond just passwords, effectively curbing the risk of unauthorized access and data breaches.

Setting Up Multi-Factor Authentication

To set up multi-factor authentication, follow these steps:

  1. Click the Account drop-down in the left-hand navigation bar

  2. Select Profile

  3. Navigate to Security

  4. Toggle on Enable Multi-factor authentication

  5. Click Save

  6. Click OK

  7. Click Save again

  8. Click the profile icon in the top right-hand corner of your screen

  9. Click Logout

  10. After you re-logging into Meltwater, a QR code will appear

  11. On your mobile device, open your authenticator app

  12. Select Add a Code

  13. Click Scan a QR code

  14. Scan the QR Code; a code will appear

  15. Enter the code on the Meltwater app

  16. Click Continue

  17. Your Meltwater screen will now reload to your preset Home Page, and you can continue as normal


Due to the existing login and security requirements established with Single Sign-On, if your company has SSO enabled, the MFA toggle in Profile settings will not appear. Learn more about Account Settings.

💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.

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