Let's help you find the missing article!
Why is an article missing?
There are a few reasons why an article may not appear or is missed from your results. The most common is due to your search settings:
Keywords - Articles that haven't filtered into a search folder due to keywords could be a result of too restrictive boolean, possible mis-spelling or a missing keyword. Boolean searches are particularly prone to this as they typically have many criteria that require matching.
Date range - The date range can be adjusted so ensure the date range includes the date of the article you are looking for.
Source Type - The source type chosen for the search determines what publications you’re searching against.
Locating a Missing Article
Go to the Explore page
Select 'Create' under Keyword Search
Copy/paste the title of the article in the search bar, press enter
If it's an older article don't forget to adjust the date range + ensure the source is included in 'Source type' – click "update search results"
Did you find it? If yes, great! 👍
If not, let's try searching by URL. If you have the article link, try using boolean to search by the URL address. This can be done by entering the following boolean string into your search box:
Ensure you include the https:// at the beginning and a * symbol at the end of the URL address. This can also be used within an Advanced Search with a boolean phrase to search across the publication plus keywords from the body of the article, such as:
URL:"https://www.elitedaily.com*" AND Starbucks
Still Can't Find an Article
If the article still hasn't come up in your results, it's likely our team will need to assist you with a further investigation as we may need to update the source or our crawlers on the back end. This can happen when a publication makes layout changes to their website. If it's a new publication that hasn't been monitored before, our team can also assess it and update the system to have their articles picked up in the future.
Suggested action: directly reach out to our Support Team via Live Chat (bottom right in the web application). Please make sure to include the link to the article, and our support team will investigate.
**If you are in the process of building a report or something time-sensitive, you can use our Add Content feature or Chrome Extension to add the article manually . This should unblock your process and let you finish your report. Learn step by step on How do I Add Content.
Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.
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