Let's help you find the missing article!
There are a few reasons why an article may not appear or is missed from your results and the most common is due to search settings: Keywords, Date range or Source Selection.
Articles that haven't filtered into a search folder due to keywords could be a result of too restrictive boolean, possible mis-spelling or a missing keyword. Boolean searches are particularly prone to this as they typically have many criteria that require matching. The source selection chosen for the search determines what publications you’re searching against, and it’s worth double-checking that too.
What to do if you can't find an article:
Go to the Search page and copy/paste the title of the article. If it's an older article don't forget to adjust the date range – click "update search results".
Did you find it? If yes, great! 👍
Follow up actions:
1. Adjust your search and/or source selection (3)
2. If you have the article link, you can also try using boolean to search by the URL address. This can be done by entering the following boolean string into your search box:
Ensure you include the https:// at the beginning and a * symbol at the end of the URL address. This can also be used within an Advanced Search with a boolean phrase to search across the publication plus keywords from the body of the article, such as:
URL:"https://www.elitedaily.com*" AND sailing
If the article hasn't come up in your results, it's likely our team will need to assist you with a further investigation as we may need to update the source or our crawlers on the back end. This can happen when a publication makes layout changes to their website. If it's a new publication that hasn't been monitored before, our team can also assess it and update the system to have their articles picked up in the future.
Suggested action: access our Help Assistant (top right in the web application) and directly let our team know via Live Chat. Please make sure to include the link to the article, and our support team will investigate. Please see a screen tour here of where to find the Live Chat icon.
💡Tip: If you are in the process of building a report or something time-sensitive, you can use our Add Content feature to add the article manually. This should unblock your process and let you finish your report.
If you have any further questions, feel free to reach out to us via Live Chat!