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Locating a Missing Article

Learn how to find content missing from your results, and see some tips and tricks to help you check more efficiently

Cheyenne V. avatar
Written by Cheyenne V.
Updated over 7 months ago

This article will cover:


Why An Article May Be Missing

There are a few reasons why an article may not appear or is missing from your results. The most common is due to your search settings:

  • Keywords: Articles that haven't filtered into a search folder using keywords could be the result of too restrictive boolean, possible mis-spelling, or a missing keyword. Boolean searches are particularly prone to this as they typically have many criteria that require matching.

  • Date range: The date range can be adjusted, so ensure it includes the date of the article you are looking for.

  • Source Type: The source type chosen for the search determines what publications you’re searching against. Check the source type your missing article or hit may be coming from.


Locating a Missing Article

Using the Article Title

  1. Click Explore on the left-hand side navigation bar

  2. Navigate to Keyword Search

  3. Select Create

  4. Copy and paste the title of the article in the search bar

  5. If it's an older article, don't forget to adjust the date range in the top right-hand corner

  6. Click the Source Type drop-down

  7. Check the box next to the source(s) your missing article or hit may have come from

  8. Click Search

Using the Article URL

If you were unable to find the missing article by search it's title, let's try using the article link.

  1. Click Explore on the left-hand side navigation bar

  2. Navigate to Advanced Search

  3. Select Create

  4. Copy and paste the link to the article in the search bar

    Note: Make sure the https:// is at the front of the URL and a * symbol is at the end of the URL address.

  5. If it's an older article, don't forget to adjust the date range in the top right-hand corner

  6. Click the Source Type drop-down

  7. Check the box next to the source(s) your missing article or hit may have come from

  8. Click Search


If the Article is Still Not Populating

If the article still hasn't appeared in your results, our team will likely need to assist you with further investigation. The publication may have made layout changes to its website or it may be a new publication that has not been monitored before. In either case, our team on the backend will need to make updates to our system.

Reach out directly to our Support Team via Live Chat (bottom right-hand corner of the web application), and please make sure to include the link to the article. Our support team will investigate.

If you are in the process of building a report or something time-sensitive, learn more about Adding Content.


💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.


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