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Mira Companion (previously Platform Assistant)

Cheyenne V. avatar
Written by Cheyenne V.
Updated over a week ago

Mira Companion is a new AI-powered tool designed to make your Meltwater experience easier and more efficient. Powered by a large language model (LLM), it's trained on Meltwater’s internal systems and knowledge base to help you get quick answers without navigating through the app.

This article will cover:


Understanding the Mira Companion

Mira Companion makes it easier to complete everyday tasks by allowing you to ask questions in natural, conversational language. This reduces the need to navigate through different parts of the app to find what you need.

New users, in particular, will find Mira Companion helpful for tasks like:

  • Brand monitoring

  • Competitive intelligence

  • Crisis management

  • Authentic engagement with media members

By streamlining these tasks, the Assistant helps you get up to speed quickly and focus on what matters most.


Using Mira Companion

Note: To submit feedback at any step, click the thumbs up or thumbs down icons.

  1. To launch the Mira Companion, click Mira Companion in the app header bar.

  2. A pop-up will appear on the right-hand side where Mira Companion recommends common starting prompts

  3. Select a prompt

  4. Chose from another set of recommended questions or type an open-ended question in the text box

  5. Your conversation history will be maintained for 24 hours, or until you start a new chat.

  6. To start a new chat, select New Chat

  7. To exit your chat, select the X in the top right-hand corner


💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.


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