In Microsoft Teams, navigate to Chat in the left navigation and click + to create a new Teams channel. Every channel must be assigned to a Team, so select the Team, name the channel, and set it to Standard.

Click the meatballs menu on the right and select Workflows

Select or type “Post to a channel when a webhook request is received”

The app has a valid connection if a checkbox is visible next to the Microsoft Teams organization account name. Click Next.

Under Details, select the Microsoft Teams Channel you set up earlier. To save, click Add workflow.

Now that the Workflow has been added successfully, copy the workflow URL.

Now that the Microsoft Teams channel has been configured to receive messages from Meltwater, get ready to connect it in your Meltwater account. Navigate to Meltwater, click Account in the left navigation

Select Third party integrations

Scroll to Microsoft Teams and click Add Channel.

Add a title for the connection name, preferably one that matches the name in Microsoft Teams.

Paste the URL in the Workflow link section

Click Save

Now, it should appear under Teams Integration in the Meltwater Third-Party integrations page after you refresh the page.

Navigate back to Teams, and click Done or refresh your channel.

Click on the meatballs menu and select Workflows.

Click Manage at the bottom.

Click the kebab menu to the right of the Flow name (Post to channel when a webhook request is received).

Click Edit

Click Send each adaptive card

Click Post card in chat or channel

Click Post As Flow Bot and change it to User

Click Save. You’ve set up your workflow successfully.

To connect your alerts to this channel, navigate to Meltwater

Click Alerts

Select Create or edit an existing alert. Learn more about Getting Started with Alerts.

Select the Microsoft Teams Channel in your Alert Details.

Success! Your Meltwater alerts are now connected in Microsoft Teams

Click Alerts on the left-hand navigation bar

Click Create Alert

Select the Alert Type you would like to create

Click Next

Once you’ve added the searches you want to include in the alert, navigate to the Microsoft Teams section

Click the drop-down arrow

Select the check box next to the channel you want to send the alert to

Click Save

Click the Account drop-down in the left-hand navigation bar

Select Third-Party Integrations

Navigate to Microsoft Teams

In the Legacy Alert Connections, if you have channels selected under Legacy Microsoft Teams, you are impacted.

Click the Account drop-down in the left-hand navigation bar

Select Third-Party Integrations

Navigate to Microsoft Teams

Deselect any options labeled as Legacy Alert Connections

Click Alerts in the left-hand navigation bar

Hover over the alert that currently has the Delivery method of Microsoft Teams

Click Edit

Deselect any options labeled as Legacy Alert Connections