Setting Up Alerts with Teams Integration

Automate your Alerts with Meltwater's Microsoft Teams integration

Cheyenne V. avatar
Written by Cheyenne V.
Updated this week

Introducing a fourth delivery method to receive your Meltwater Alerts-Teams! At this point, nearly all organizations use some form of collaboration tool to conduct business. With the ability to push Alerts via a direct Teams integration, your organization will receive your alerts in the most modern and convenient way.

Here is an overview of Alerts if you are new to Meltwater or need a refresher.

This article will help guide you through the below:


Teams Integration Value

By enabling this integration right from the platform, you can begin receiving automated, AI-powered alerts sent directly to Teams. Having a centralized channel with all Alerts flowing in will allow teams to better collaborate and act on business critical news, market shifts, trends and competitive intelligence.

Team's collaborative nature allows your organization to act quickly on market movements, alert relevant internal departments in a timely manner and make better informed decisions powered by rich insights.


Connecting Your Microsoft Teams In the Meltwater App

Authenticating Meltwater access to your organization's Microsoft Teams channels can be done in a couple of steps. It is important to fully go through all steps to ensure proper connection across all desired workplaces.

1. Select the Account drop-down in the left-hand navigation bar

3. Navigate to Microsoft teams

4. Select Generate Code

5. Copy the token code

6. Open up Microsoft Teams on your computer

7. Select Connectors in the lower left-hand corner

8. Search for Meltwater

9. Click Add to connect Meltwater to your Teams

10. When the Meltwater App opens, select Add to a team

11. Type a team or channel name in the search bar and select

12. Select Set up a connector

13. Paste the generated token from step 2

14. Click Save

15. Repeat steps 5-6 to add additional channels

16. Navigate back to Third Party Integrations

17. Click Refresh after you've connected Meltwater to Teams


Connecting Your Microsoft Teams Via Webhook

In case you encounter an error with the Meltwater Teams App, you can alternatively set the Microsoft Teams integration up via a Webhook. The Incoming Webhook app is a default Microsoft Teams app managed by Microsoft and enables Teams channels to integrate with a number of external applications, including Meltwater.

Note: If you already have a channel where you would like to receive AI-powered alerts from Meltwater, skip to step 2.

1. Give your new channel a name and description

2. Set channel type to Standard

3. In Microsoft Teams, click Apps in the shortcut menu on the left

4. Navigate to Incoming Webhook

5. Click Add

6. Click Add to a team

7. Select an existing team or (Standard) channel where to deliver the alerts

8. A pop-up will appear where you will fill in a custom name that you would like the integration to use when posting to the channel and the option to add a custom logo

9. Click Create

10. Copy the generated Webhook link

11. Log into your Meltwater application

12. Click the Account drop-down in the left-hand navigation bar

13. Click Third Party Integrations

14. Select Generic Webhook

15. Click Connect

16. Add a name for the integration and fill in the Webhook link generated in Teams in Step 10

17. Click Add

18. Meltwater will automatically identify this Webhook as a Microsoft Teams Webhook and transfer this connection under the Microsoft Teams section

19. You can also create the Webhook integration directly when creating the AI powered alert via the notification bell menu or Alerts menu

a. Locate the Generic Webhook section in the Details tab

b. Click Connect

c. Fill in the Webhook details from Step 10

d. Click Add

20. Go back into your Microsoft Teams

21. Verify connection

Note: If the connection was successful, you will see confirmation in the channel you have selected.


Configuring New Teams & Adding Alerts

We recommend creating dedicated channels such as 'crisis communications,' 'leadership mentions,' 'competitor intelligence' with all relevant team members and stakeholders included.

To configure new Teams' channels, please repeat steps 5-8 listed above:

1. Open up desired Teams channel

2. Select Connectors in the lower left hand corner

3. Search for Meltwater

4. Click Add

5. Paste the generated token

6. Click Save

7. Repeat steps 5-8 to configure additional channels


8. Navigate back to Third Party Integrations

9. Click Refresh after you've connected Meltwater to Teams

10. In the Alerts tab, you can update the delivery method on existing alerts or can click Create Alert in the upper right corner to create a new alert

Existing Alert(s):

  1. Select an existing alert

  2. Click the pencil icon to edit the delivery method:

3. Select the Teams channel you want to add

4. Click Save

Create New Alert(s):

  1. Click Create alert in the upper right-hand corner

2. Select Alert Type

3. Configure Details

4. Click Save

All Set!

Once connected, any new alert that a user has set up with Teams as the delivery method will begin flowing in to the connected Teams channel.


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