Successful media relations takes investment in building relationships with reporters, editors, and influencers. If you're a new user to Meltwater, you may have your most important connections saved in a spreadsheet. In this article, you'll learn how to add contacts to your Meltwater account and the following:


When to Search for your Contacts

The benefit of searching for contacts from our database over importing your own is that we update the contacts in our database proactively and upon request from you. You can also request contacts to be added to our database.

Learn more about using the search feature within our article: How To Create And Organize Media Lists


Adding a Single Contact

If you haven't been able to find a contact within the Search tab and would like to add them in, we'd recommend reaching out to our journalist database team. Our team can complete the media research needed to add this journalist and even reach out to them to confirm their details! Check out this product tutorial to walk you through the steps to request a media update or review this further article here.

Sometimes you might want to add a contact just to your media lists and not the full journalist data, in this case using the Create a Contact option will quickly add them to your lists.

  • Go to Influencers via the left-hand side navigation bar

  • Select My Influencers from the top tabs

  • Select the Actions dropdown menu

  • Select Add your contacts, and then select the Create a new influencer manually by entering their name and contact information (a direct link here)

  • Complete the fields for the contact

  • Select Save

  • While reviewing the new contact's card, select the add contact icon to add them to a new or existing media list

  • Select Ok


How to Import a Media List

Importing existing lists from a spreadsheet is useful in cases where you have important contacts that you want to add quickly to your account and no new research is required. Follow the same guidelines as above but select "Import contacts".

This product tutorial will walk you through the steps on your screen.

  • Choose the template that’s applicable to your country and download it.

  • Make sure that the fields in your offline media list line up with the columns in our template.

Required fields have an asterisk (*)

Please do not remove any of the existing formattings such as the brief instructions or columns you aren't filling in.

  • Copy your list into our template and save it.

  • Click “Select file” and locate the file on your computer to import it to Meltwater.

  • Type in the name of the list you want to add the imported contacts to and check the corresponding box to ensure your contacts get imported to the correct media list.

NOTE: if you create a new list - make sure to check the box before you click “Import contacts”, otherwise the import could fail

  • Click "Import contacts" to complete the process.

If your upload fails, please review the use of the template to ensure you've completed the required columns for each row of journalist's details.


Other Recommended Reads:


Thank you for reading. If you have any further questions, feel free to reach out to us via Live Chat!

Team Meltwater

Did this answer your question?