Presumably, you're here because you've discovered a media contact's profile that needs updating within the journalist database. In this article, we'll show you how to request an update. You'll also learn a bit about our process for managing media updates. Did you know that we're making 30,000 updates per month?

We maintain a database with over 400,000 contacts through a set of proactive and reactive efforts. This is a challenging job. Journalists change employers more frequently than ever before, and new privacy legislation adds to the challenge. Our privacy notice to contacts.

We strive to keep the data as up-to-date as possible, but we acknowledge that we're not perfect. Our goal is to make it easy for you to notify us, and when you do, process your request as quickly as possible.

In this article we will walk you through the following:


How to Request an Update

Check out this product tutorial to walk you through these steps on your screen.

  • Go to Media Relations via the left-hand side navigation bar

  • Select Search from the top tabs

  • Use the search bar to search the journalist's name

If the contact is not within our database a message saying 'We didn't find any results' will load on the page. Select the option to 'Report A Missing Contact'.

Complete the form and Select OK

You'll shortly be emailed updates from our Journalist Database team as they confirm and add this contact to the database

  • When the contact's details load, select their name to open their contact card

  • Select Submit Update in the top right corner

  • Complete the form, any context you share with us will speed up the processing.

  • Select OK

  • You'll shortly be emailed updates from our Journalist Database team as they confirm and add this contact to the database


Update Notified via Email

When your journalist contact or members of the media email you to let you know that they’ve changed employer, beat, are on extended leave or have retired - you can simply forward the email to update@meltwater.com. The same email address can be used to forward automated bounce messages.

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Meltwater's Processes

When you submit media update requests our team will process them within 4 business days, and you will receive an email to confirm that we have received the request. Once completed, you will receive another email from us to inform you of the outcome. Check your spam folder, if necessary.

Privacy Concerns Play a Significant Role in Our Process

Meltwater has adopted a consent-based approach to collecting data from contacts in several markets. This means that we will not update existing contacts (or add new ones) without first obtaining their explicit consent. Acquiring consent has the potential of extending our processing time beyond 4 days, and a successful outcome is dependent on the contact's willingness to provide consent.

When Consent Applies

Some markets (e.g. Europe) have strict privacy legislation and require consent from contacts before we can make changes to their profiles or add new profiles. We also seek consent before adding personal email addresses and phone numbers (yes, occasionally we do receive requests for that). Consent also applies when contacts that have previously opted out of our database are requested to be added back in by our customers.

Being A Value-Adding Member of the Eco-System

PR spam is a real problem, and some contacts are reserving their right not to be contacted. We respect their decision by unsubscribing them from specific accounts that triggered complaints (you’ll see an “unsubscribed” badge next to their name) or removing them from our database entirely when they request that. Any emails sent to reporters that have unsubscribed will be automatically blocked.

As a PR professional you can, and should do, your part by thoughtfully targeting contacts with personalized pitches that are directly relevant to them. Successful PR is built on empathy and trust, and poorly targeted, general email blasts are, at best, ignored.


Examples of requests that can be shared for updating

This is a list of examples of updates that you could log on the journalist's contact card or by forwarding your email to update@meltwater.com.

Meltwater Team, can you please update John Smith's information -

From: John Smith <JohnSmith@journalist.org> Sent: Monday, March 30, 2020 11:03 AM To: Your@email.com;

Subject: New job and email address I have left my previous publication to work as an editor and writer at Example Health News, where I’ll begin on April 6. I can be reached at JohnSmith@examplehealthnews.net. Best, John


Hi there,

can you please find a contact, phone number or email address for Taylor Jeffries https://www.lofficielusa.com/beauty/best-beauty-stores-los-angeles

thank you!


Thank you for reading. If you have any further questions, feel free to reach out to us via Live Chat!

Team Meltwater

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