Since its outbreak, almost every company and organization has been impacted by the Coronavirus in one way or another. Whether you’ve directed employees to work from home, had an industry conference cancelled, or you’ve simply been extra careful about washing your hands - our clients have collectively been looking for ways to stay on top of information relevant to their business, industry, customers, partners, and suppliers.

This guide will show you how to customize your Searches, notifications and Dashboards, to monitor the news and/or social media discussions of the Coronavirus Outbreak as it develops.

Setting up Searches

Notifications

Dashboards

How to create a high level & Coronavirus specific online news search:

“COMPANY NAME” NEAR/100 (coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

NEAR/100 (“earning* guidance” or “full-year forecast” or “full year forecast” or “earning* estimate*“ or layoff* or “lay-off*” or

(workforce or employee*) NEAR reduc*)

title:"CITY/STATE NAME" AND (coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

ProTip: Use the dropdown sourcebase options to select 'Top Sources' to refine your results

“CITY/STATE NAME” AND cancel* AND

(tourism or vacation* or conference*) AND

(title:coronavirus OR title:covid19 OR title:"covid-19" OR title:"covid 19" OR title:"covid_19" OR title:"corona virus" OR title:"wuhan virus" OR title:"coronavirus")

Use Case - For hospitals or health professionals that offer telehealth/medical delivery services, could be a good way to capitalize on media attention and spread awareness of alternative options

(telehealth OR "tele health" OR "tele-health") AND

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

Use Case - See what steps other companies or businesses within your area are taking to limit the spread of the virus and other illnesses
​ (“COMPANY NAME” or “LOCATION”) AND

("work from home" or "work* remote*" or "employee wages") NEAR/15

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

(“COMPETITOR 1” or “COMPETITOR 2” or “COMPETITOR 3”) AND

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

For further details on creating news Searches, check out our Get Started with Search article here.

The following Boolean strings can be added into your monitoring following the 'Get Started with News Searches' steps listed above.

(“HOSPITAL 1” or “HOSPITAL 2” or “HOSPITAL 3”) and

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

University/College

“University/College Name” and (coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

Universities, specific to closures

“University/College Name” and ((coronavirus* or covid19 or “covid-19” or “corona virus”) near/5 (cancel* or closure or closed or reschedule*))

OR

"STATE" and (("college" or "university") near/5 ("online class*" or "cancel*" or closure or closed or reschedule*))

ProTip: Use the Sourcebase dropdown list to refine the sources to 'Top Sources'

(title:"college" or title:"university") AND

("online class*" or "cancel*" or closure or closed or reschedule*)

("CITY NAME") near/10

("airline*" or "flight*" or "traveling to" or "travel to" or "visit*" or “AIRPORT NAME” or “AIRLINE NAME”) near/10

("cancel*" or "refund*")

“EVENT/CONFERENCE NAME” near/15

(coronavirus OR covid19 OR covid-19 OR "covid 19" OR "covid_19" OR "corona virus" OR "wuhan virus" OR "coronavirus")

“CITY NAME” and (“ATTRACTION 1” or “ATTRACTION 2” or “ATTRACTION 3”) and
​(coronavirus* or covid19 or “covid-19” or “corona virus”) near/5
​(cancel* or closure*or close* or reschedule*)

Use Case - An outbreak in a city can impact travel, accommodations, local businesses and popular attractions and conferences within the region. Stay on top of any news relating to closures, cancellations along with visitor and resident reactions to these changes.

See the above workflow for creating a search in Explore.

How to create a Coronavirus specific social search:

ProTip: When social media users are talking about your brand they will not always use the company name. Consider adding any of your social media handles or business related acronyms to ensure you are monitoring the language used on social media.

How to create a Coronavirus specific broadcast search:

Now that you've set up monitoring searches, tailoring notifications of the latest news to your business needs can ensure that you’re the first to know about any crisis development.

Email Digest Reports

During periods of breaking news, we recommend setting up a news digest report specifically for the topic rather than combining the results with your existing daily reports. This can help to keep the topic front of mind and allow you to easily share a concise report with others if needed.

Recommended Digest Report types during a crisis are:

Please follow this product tutorial to create a news Digest Report. When selecting your input, select the Coronavirus searches you made previously.

Setting up a dedicated Coronavirus dashboard will allow you to easily analyze and interpret the information collected by your searches.

How to create a new dashboard:

Check out this product tutorial which will walk you through these steps on your screen!

If you'd like to learn more about customizing your analytics with Dashboards, check out our dedicated article here.

Thank you for reading. If you have any further questions, feel free to reach out to us via Live Chat!

Team Meltwater