In Conversations 2.0, experience a faster, more streamlined interface with time-saving features and user-friendly upgrades to optimize your workflow.
This article will cover:
Prerequisites
Before monitoring and responding to LinkedIn Mentions in the Conversations tab, you must add your LinkedIn as an Owned Connection in Settings. Learn more about Connecting and Reconnecting Your LinkedIn Account.
New Features and Upgrades
New Features
Push Notifications for New Content: Stay updated instantly with alerts for new content—no need to refresh manually.
Content Stream Exports: Effortlessly export your content stream to create reports or share with your team.
Schedule Reposts with Comments for X: Plan reposts with added commentary to drive engagement at the perfect time.
Group Accounts: Simplify workflows by organizing accounts into groups for tailored management and efficient queue handling.
Upgrades
Faster Loading Times: Reduce wait times and focus more on engaging with your audience.
Expanded Response Box: Compose and preview longer replies with ease, ensuring your responses are clear and polished.
One-Click Text Copying: Copy mentions from your content stream instantly with a single click.
Slide-Out Fan Profiles: View detailed fan profiles, including notes and history, in a convenient slide-out panel.
Team Response Tracking: Improve collaboration by easily tracking which team member has responded to brand mentions.
LinkedIn Features
LinkedIn Mentions
Monitor and respond to LinkedIn mentions of your owned LinkedIn pages in posts directly in Conversations.
Note: Mentions in replies and comments are not available.
To view LinkedIn mentions in your inbox, follow these steps:
Click the Engage drop-down in the left-hand navigation bar
Click Conversations
Use the Type filter
Navigate to the LinkedIn section
Select Mentions
Action and send responses to mention the same way you do for other LinkedIn
content.
Delete LinkedIn Comments & Replies, and Hide TikTok Comments and Replies
Easily hide comments one by one or set up automated rules to hide comments containing specific keywords. Learn more about Rules-Based Automation for Owned Social Accounts.
To hide comments one by one, follow these steps:
Click the Engage drop-down in the left-hand navigation bar
Select Conversations
In the content stream, click the kebab menu on a LinkedIn or TikTok comment or
reply
Select Delete for LinkedIn or Hide for TikTok. Make sure to complete any other actions before selecting Delete or Hide, as the comment or reply will be removed from the content stream.
To view hidden comments on TikTok, click the eye icon at the top of the content
stream.
Deleted LinkedIn comments and replies will not be accessible once they’re deleted.
LinkedIn Direct Messages in Conversations
To manage LinkedIn direct messages in Conversations, follow these steps:
Note: If you currently have your LinkedIn Page(s) connected, you will have to reconnect it in the Owned Social Accounts Settings. Learn more about Reconnecting Your LinkedIn Account.
Click the Engage drop-down in the left-hand navigation bar
Select Conversations
Click the Type drop-down
Scroll to LinkedIn
Ensure Direct Messages is selected
When your LinkedIn Page receives a new message, it will appear at the top of your inbox
To take action select the kebab menu to do the following:
Assign the message to a team member
Add tags for better organization
Share the message link
Edit sentiment
Forward it to Salesforce
To Respond Directly, use the response box to reply to a message
Click Check for older messages at the top of the inbox
Or click Profile
Select History to view previous messages
Using Conversations
Push Notifications for New Content
1. When a new message(s) comes in, a New Message pop-up button will appear. Click on the button, and your content stream will refresh with new content.
Content Stream Exports
2. Click on the Export button to download a CSV file. You will receive an email and an in-app system alert when the file is ready to download.
Schedule Reposts with Comments for X
3. Click on Repost with comment, and a new tab will open in the Publish calendar with the post in the compose box.
Group Accounts
4. Quickly filter your content stream by the profiles you’ve grouped together.
Faster Loading Times
5. Spend less time waiting and more time engaging.
Expanded Response Box
6. When typing a longer response, the response box expands for better visibility.
One-Click Text Copying
7. Click the copy button next to a mention in the content stream and it will copy to your clipboard.
Slide-Out Fan Profiles
8. Click on a fan profile picture and the fan’s profile will slide out on the right-hand side. View history, leave notes, and access their native profile.
Team Response Tracking
9. The responder’s name is now shown in the response details.
Using the Universal Posts in the Inbox
In the Conversations Inbox, you could already view owned posts linked to a comment or reply in an inbox-style format. Now, with Universal Posts, clicking Post Details opens a pop-up showing how the post appears on social media, along with its history, notes, and tags.
From this pop-up, you can switch to the Measure Analytics subtab to quickly view post performance data—without needing to navigate separately to Measure or Publish.
Note: Post details are only available for comments, replies, and brand posts. They are not available for direct messages, visitor posts, or Google Business reviews, as these types of engagements are not linked to an owned post.
Follow these steps to use the Universal Posts:
Click the Engage drop-down in the left-hand navigation bar
Select Conversations
Click on a comment, reply, or brand post in your inbox
Click View post details
The Universal Post pop-up will appear. Here you can:
Preview how the post looks on social media.
View its internal post history and add notes and tags.
Switch to the Measure Analytics tab to see performance metrics.
Note: If the owned post was published using the cross-channel post function (scheduled across multiple profiles), the posts will appear in this order in the Universal Post view:
Facebook
Instagram
LinkedIn
TikTok
X
YouTube
💡 Tip
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