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Connect Inbox: Managing Your Influencer Communications & Interactions
Connect Inbox: Managing Your Influencer Communications & Interactions

Unify all influencer interactions into a single source.

Cheyenne V. avatar
Written by Cheyenne V.
Updated over 2 months ago

This all-in-one space allows you to respond, send new messages, and take action across all interactions within your network. Instead of juggling multiple platforms, you now have one centralized inbox for things Klear messages, campaign messages, emails, mass emails, and more.

Easily access your entire conversation history and influencer profile information, so you’ll always have the context needed to personalize your messages.

This article will cover:

Centralized Connect Inbox Overview

The Centralized Connect Inbox is used for:

Influencer/Campaign Management: Keep track of who has selected products or signed agreements

Organization and Efficiency: As you scale your influencer efforts with more outreach and campaigns, stay organized, respond promptly, and craft personalized communications to build relationships.

Influencer Relationships and Team Collaboration: If you are working solo or on a team, enjoy one organized space to tackle your inbox and get up to speed.

Using the Centralized Connect Inbox

Accessing Your Connect Inbox

When there is a new interaction with an influencer, a notification will appear on the Message icon in the upper right corner:

  1. Click on the specific message to see the interaction in full

  2. Or click on the paper airplane icon

    1. Select Show All

  3. Everyone from your My Influencers database will appear on the left-hand side. Unread messages will appear at the top, and influencers with the most recent messages will follow.

  4. Use the search bar to find someone specific

Sending New Messages, Responding, and Taking Campaing Actions

  1. In each influencer view, see your full communication history across all Klear Messages, Campaign messages, and Emails.

  2. Use the buttons at the top to switch your view to see messages for a specific campaign.

  3. Use the sidebar to see contact info, notes, and more details like custom variables, payments, agreements, etc.

  4. Respond and send new messages using the message box.

  5. Click into a campaign to send assets like file attachments, tracking links, agreements, payments, coupon codes, or gifts.

  6. To send a new email or take non-campaign actions

    1. Click the kebab menu in the top right of the toolbar

    2. Select from the action options: Send Email, Visit Profile, Update Profile, Add To Campaign, Add Tag, Fetch Email, Get TikTok Demographics, or Create PDF report.

  7. To send a Mass Email or submit an email fetching request

    1. Use the checkboxes on the side to select your influencers and follow the prompts. To send a Mass Email to influencers in specific campaigns or tags, filter your inbox view

Filtering Your Connect Inbox

Filtering by Campaign View

  1. Use the drop-down to switch from All My Influencers to a specific campaign.

  2. Once selected you will only see influencers in that campaign in the sidebar.

  3. Use the actions bar to take campaign actions for each influencer from here.

Filtering By Tags and/or Campaigns

  1. Use the filter button to configure your view and see influencers across several campaigns and with specific tags

  2. Click Reset to clear your choices.

Note: When filtering by campaign, you can now see the influencer status and take both individual and bulk actions.

💡 Tip

Need more help? Feel free to reach out to us via Live Chat or check out our Customer Community.

Find answers and get help from Meltwater Support and Community Experts.

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